We’re thrilled to announce a significant expansion of our service across the Bay Area! You can now take our existing San Francisco service all the way down to San Jose, marking a major milestone for our operations in the Bay Area.
Learn more about service areas.
Read more Announcements
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We’ve expanded our San Francisco service area to cover more of the bay
12/1/2025
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Freeway routing heads up
11/14/2025
Your freeway trips may temporarily be adjusted due to various factors. San Francisco Bay Area Hospital curve rehabilitation project: Improvements on 101 (NB and SB) may result in more trips utilizing 280 near the 280/101 interchange 101/92 interchange improvements: Project to improve ramps may impact routes on 101S and/or 92W 85 Noise reduction program: Repavement + restriping on 85 may mean 101 is utilized more near Mountain View, Sunnyvale, and Los Altos For now, trips to and from San José Mineta International Airport (SJC) will continue to use some surface streets Phoenix For now, trips to …Read more -
Freeway routes are here for faster travel
11/12/2025
Hop in and get to your next stop more efficiently with Waymo — now using freeways! We’re beginning to roll out access to freeways to riders in Phoenix, Los Angeles, and the San Francisco Bay Area. For more than a year, we’ve been taking employees and their guests on freeways and are excited to bring the experience to you. Learn more about freeway routes.Read more -
Now serving San José Mineta International Airport
11/12/2025
We're pleased to now offer pickup and dropoff service at the San José Mineta International Airport (SJC) to make getting to and from the airport even easier. For now, trips to and from SJC will continue to utilize some surface streets. Learn more about airport service and see how it connects to our service areas.Read more -
New for dropoffs: Pull ahead
10/21/2025
If you arrive at your dropoff spot and it’s not ideal for any reason, you can now tell the car to pull ahead with a single tap in the app or on the in-car screen. The car will find another nearby spot to pull over, giving you more control over your dropoff experience.Read more -
Now you can play YouTube Music in Waymo
10/30/2025
We’ve added another music provider! Connect your YouTube Music Premium account to Waymo and enjoy your favorite music through the car speakers. It’s easy to do, and after you connect, your music will automatically play whenever you’re in a Waymo car, unless you choose otherwise. Learn more about connecting YouTube Music.Read more -
Play your Spotify music in Waymo
8/12/25
We’re thrilled to announce that you can now connect your Spotify account directly and enjoy your favorite music, podcasts, and more through the car speakers. Connecting Spotify is easy and secure through the Waymo app. Learn more about connecting to Spotify. P.S. - You can now adjust the equalizer in the car for better sound!Read more -
Adjust in-car audio with our new equalizer
8/4/25
Fine-tune the sound in your ride with our new audio equalizer. Adjust the balance and fade, subwoofer, bass, and treble directly from the app to create your preferred listening experience. To access the equalizer, open your Waymo app and go to Account > Music > Adjust audio settings. You can also tap the settings icon on the bottom right of the "Now playing" screen that shows in the app.Read more -
Now you can choose your pickup time
7/29/25
Instead of checking our times, just tell us when to get you and we’ll see you then. Learn more about choosing a pickup time.Read more -
Rule reminder: You must ride with your guests
7/28/25
You can’t request a car for someone else. At the start of a trip, you’ll need to be there to unlock the doors. You’re always welcome to bring others with you, but remember that you must ride with them the entire time. Violating this rule may affect your account standing and lead to a loss of ride privileges. For more information, see Waymo Rider Rules.Read more -
Introducing Waymo teen accounts in Phoenix
7/8/25
Waymo teen accounts let younger riders (ages 14-17) manage their travels with a parent or guardian’s permission in Phoenix. Teens must follow Waymo’s Rider Rules and Terms of Service as any other rider would. Get more info on our teens page.Read more -
Expanded LA service area
6/18/25
We just added 35 square miles to our Los Angeles service area. Explore Windsor Hills, Ladera Heights, Echo Park, and Silver Lake with Waymo. Happy riding in our expanded service areas!Read more -
Expanded SF and Silicon Valley service area
6/17/25
SF riders: Explore more of Brisbane, South SF, San Bruno, Millbrae, and Burlingame. Silicon Valley riders: Enjoy more of Palo Alto and Menlo Park. Still waiting on access to our newest territory? We’re gradually adding riders. We’ll notify you when you can ride! Happy riding in our expanded service areas! Note: As of now, we do not offer service to San Francisco International Airport. San Francisco Silicon ValleyRead more -
New Silicon Valley service area
3/11/25
We’re gradually adding riders to our new Silicon Valley service area. Just open the Waymo app inside the territory and we'll notify you when you can travel around Mountain View, Los Altos, Palo Alto, and parts of Sunnyvale.Read more -
Waymo is now available in Austin, only on Uber
3/4/25
We partnered with Uber to bring Waymo autonomous rides to Austin. And, today’s the day — they’re now available, only on the Uber app. Learn how to experience Waymo rides on Uber and see FAQs.Read more -
Introducing Wallet!
2/21/25
Your Wallet holds your payment methods and any Waymo Cash (ride credits) you earn. Wallet is replacing the Payments tab in your Waymo app. When you have Waymo Cash, we’ll automatically apply it to your trip. And, if there's any balance remaining — you’ll get to use that on your next trip! Waymo Cash can be used along with other promotions, but expires after 90 days. See more about Payments, Trip pricingRead more -
Expanded LA service area
2/11/25
We’ve added 10 square miles to our Los Angeles service area. You can now take Waymo to and from parts of Westchester and Inglewood. Happy riding!Read more -
Waymo is now available to everyone in Los Angeles!
11/12/24
Everyone can now download the app and hail a ride instantly! You don't need an invite code to ride. However, that means we expect to be particularly busy over the next few weeks. Thank you for helping advance autonomous vehicles in Los Angeles and making the roads safer for all! Check out all our Service areasRead more -
Get ride notifications on your lockscreen
11/7/24
Never miss a pickup! Stay updated on your vehicle’s status and arrival time — no need to open the app. You can unlock the doors, find your car, or open the trunk right from your lock screen! If enabled, these dynamic notifications will appear after you hail a ride. You’ll also continue to receive regular push notifications for important updates.Read more -
Helpful reminders for adding stops
11/4/24
During a stop, please take your stuff with you. A different car will arrive for your next pickup. Here’s a quick reminder list to make the most of your trip when you add a stop. You can spend 5 min inside the car while at a stop. If exiting, you can spend up to 30 min at a stop, before your trip automatically ends You can make up to 4 stops Press the big blue button in the app to get a car to come for you. If your hands are full you can enable automatic door unlocking for easier boarding! See Add stops for even more info.Read more -
Set your Waymo app to automatically unlock the car!
10/15/24
Try out a new way to unlock the car — handy if you have grocery bags in your hands, a child, or both! To have the doors unlock automatically: On iOS, make sure you’ve allowed Waymo to use Bluetooth (and that Bluetooth is on) and on Android, allow ‘Nearby devices’ Go to Account > Preferences > Unlock automatically to turn it on or off The car will unlock as you approach it. Should that not happen, you can always use the button in the app — it’ll still be there. You can also turn off automatic unlocking at any time.Read more -
Austin, get ready for your first fully autonomous ride!
10/2/24
We’re now welcoming riders from our waitlist. Experience our fully autonomous ride-hail service across 37 square miles of Austin for free before our full launch on the Uber app in 2025. Check out 10 things to know about your trip for more info on how you can enjoy and make the most out of your ride!Read more -
Rule reminder: Your body must remain inside the car at all times
9/30/2024
As a rule, your seatbelt should be fastened during your ride. No items (including body parts) may extend outside of the vehicle at any time. Additionally, you may not sit in the driver’s seat, touch the steering wheel, pedals, or driving controls. Violating these rules will impact your account standing and may lead to permanent revocation of ride privileges. For more information about our rules see Waymo Rider Rules.Read more -
Updates to our Lost and Found policy
9/5/24
Due to the number of items we find, lost items will only be stored for 10 days. We do not save bottles, smoking-related items, umbrellas, or food. Once Support confirms your item is ready for pickup, you can visit the Waymo depot at these times: Monday - Friday 9AM - 10AM 1PM - 2PM 4PM - 5PMRead more -
Phoenix Sky Harbor terminal service is now available 24/7
8/27/2024
After serving nearly 100,000 rides to and from Phoenix Sky Harbor International Airport, we’re pleased to now offer all riders 24/7 pickups and dropoffs curbside at terminals 3 and 4. Day or night, at the beginning or end of an adventure, Waymo is here to make travel a breeze.Read more -
We've expanded the LA service area. Travel with Waymo to Playa Vista and more!
8/7/2024
Today, we’re excited to add 16 square miles to our Los Angeles service area. You can now travel with Waymo to Playa Vista, parts of Chinatown, and more of Westlake. Happy riding!Read more -
We've expanded the SF service area. Now travel with Waymo to Daly City!
8/6/2024
Today, we’re excited to add 10 square miles to our Bay Area service area. You can now travel with Waymo to and from Daly City, Colma, and Broadmoore. Happy riding!Read more -
Waymo is now available to everyone in San Francisco!
6/25/24
Anyone can now download the app and hail a ride instantly, no invite code required. Due to this exciting change we expect to be particularly busy over the next few weeks! Thank you for helping to advance autonomous vehicles in San Francisco and make our roads safer for all.Read more -
Add a business profile to your account
6/24/24
Your business profile can have a different payment method (e.g. a corporate card), and you can easily choose your personal or business profile when hailing. Additionally, organizations may offer a program that pays for part or all of qualifying rides. For more info check out Business profilesRead more -
Phoenix service area expands 90+ square miles!
6/5/24
Explore more Scottsdale shopping, dining, outdoor, and entertainment favorites in the 90+ square miles we added to our Metro Phoenix service area. Learn more about our service areas.Read more -
Pay for your ride with Google Pay!
5/28/24
Starting this week you can use Google Pay to pay for your Waymo ride! Learn more about payment options and processes and use Google Pay for your next ride.Read more -
Free rides in LA ending April 10th
On April 10th we’ll begin charging for Waymo trips in LA. We’re excited to welcome you as our first “official” customers in the City of Angels. For more info check out trip pricing or you can contact Support with any questions.Read more -
Changes to multi-stop trips
4/3/24
In the coming weeks, trips with multiple stops will change to 30 minutes for each stop to maximize efficiency for this service. To keep your booked multi-stop trip, you'll want to spend less than 30 minutes at each stop.Read more -
We’re expanding service in the LA area!
3/14/24
Starting today, we're welcoming members of our waitlist to ride with Waymo in LA, offering rides from Santa Monica to Downtown LA! For now rides will be free, but we’ll be sure to give you a heads up before we begin charging for trips in the coming weeks. Learn more about our service areasRead more -
Changes to our multi-stop trips
2/6/24
Starting today, there will be a small fee to add additional stops (you can add up to 4) to your trip. But don't worry, adding stops is still cheaper than booking everything as individual trips! Any time you add a stop, or change your destination, we’ll show you the new price for your trip. Drop off a friend, go grocery shopping, or pick up dinner, all in one booking! Learn more about how to add stops and get more done in a single trip!Read more -
Share your trip
1/30/24
You can now share your trip progress with friends and family. They'll be able to see your trip status in real time and know when you'll arrive. Once your trip starts, swipe up from the bottom of the screen and press the Share trip button.Read more -
New terminal service for Phoenix Sky Harbor
12/15/2023
Waymo now offers service to and from airport terminals Pickups and dropoffs are available from 10pm – 6am at Terminals 3 & 4, Level 1, outer curb, south door #8 (near arrivals) Note: Due to airport regulations the car can only wait 4 min at pickup. Read more about Phoenix Airport ServiceRead more -
Pay for your ride with Apple Pay!
11/29/23
You can now use Apple Pay to pay for your Waymo ride! Learn more about payment options and processes and use Apple Pay for your next ride.Read more -
How long will the car wait for me at pickup?
11/08/2023
Check the app to see how long the car will wait for you at the pickup spot since wait times can vary. When the car arrives, the app will count down the remaining wait time. Be sure to meet your car when it arrives! On busy roads, your car may need to move to avoid blocking traffic. Otherwise, the car will wait up to 5 minutes before leaving. See our article on Pickup & dropoff for more details.Read more -
Vehicle cleaning fees for messy cars
10/26/2023
Keep the car clean for the next person! We'll be applying a vehicle cleaning fee for leaving behind a dirty or damaged car such as vomit, excessive trash, and smoking odors. If you self-report the mess during the ride (doesn't include smoking), the initial fee will be $50. For issues that go unreported, we’ll charge riders $100 for the first violation and increase the fee for subsequent violations. Repeat trash and smoking-related violations may also impact your account standing. If you get into a dirty car, please let Support know ASAP. See our Rider Rules for more information.Read more -
Hail a free Waymo ride in LA!
10/11/2023
Secure your ticket to ride FREE! Waymo is going on tour across Los Angeles and serving neighborhoods near you! Starting in October, you can get a 1 week early access ticket, and try out our fully autonomous ride-hailing service. Check out our LA Tours page to find out how you can secure a ticket to ride. Have fun and enjoy the ride!Read more -
All of the San Francisco service area is now available!
10/09/2023
All riders now have access to all of San Francisco, including Union Square, Chinatown, and Fisherman's Wharf. Check out the map below. For more questions about where we operate, see Service areas or reach out to Support.Read more -
8/21 San Francisco pricing changes
8/16/23
We will begin charging for Waymo trips in San Francisco next Monday, August 21, 2023. Here are a few important things to know about our pricing: We’re transparent — you’ll always know your trip cost before you book We base the price of your trip on the most direct route. Even if the car re-routes, or adapts a route in an unexpected way, the cost will not change. During busier times, like nights and weekends, prices may be higher to help manage demand for rides Our wheelchair accessible vehicle (WAV) service will remain free for now You can learn more about our pricing here, and if you have any…Read more -
Phoenix service area has expanded
7/7/23
We’re excited to announce that we’ve expanded our Phoenix service area! You'll now have access to more parts of Scottsdale and Northern Phoenix. Check out our updated service area: If you have any questions on our expansion, please reach out to Support via the Waymo app. Thanks again for being a loyal Waymo rider!Read more -
Phoenix service area expanded
5/4/2023
We’re connecting our East Valley & Downtown Phoenix service areas! This means you’ll be able to take Waymo across a broader area of Metro Phoenix, including Tempe, Mesa, Chandler, and Scottsdale. In the early days of the transition, wait times may be a bit higher due to increased demand, so thank you for your patience. If you have any questions about these changes, please reach out to Support.Read more -
Maximum rider capacity has increased
5/4/23
The maximum passenger count has increased from 3 to 4 across our service areas. What else should I know? We can now accommodate a maximum of 4 passengers per ride. However, in the rare case that an autonomous specialist is present, only a max of 3 riders will be allowed. Please remember to bring your own car seat for babies and younger kids, and install it in the back seats according to the manufacturer’s instructions. Children under 8 years old may not ride in the front seat. While in the front passenger seat, you may interact with the passenger screen, but do not touch any other controls. Re…Read more -
Saying goodbye to our Chrysler Pacificas
5/4/2023
Starting the week of May 1st, we'll officially retire the Chrysler Pacifica and bring our latest vehicle platform, the all-electric Jaguar I-PACE operated by our fifth-generation Waymo Driver, to Waymo in the East Valley. You may have even already seen these vehicles cruising around Downtown Phoenix and Sky Harbor, so we’re excited to now bring this fleet to you too. Here’s what to expect with this new ride: Unlock with the app: When the car arrives, you’ll need to unlock the doors using your Waymo app. Car seats: Our Jaguar I-PACEs don’t currently come with car or booster seats, so you’ll nee…Read more -
Changes to our Trusted Tester experience
3/6/23
There are a couple exciting changes to our Waymo Trusted Tester experience. 1) Rider-only: No more wondering if you'll have the car to yourself or not! All of your rides will now be rider-only (except during any inclement weather or other service outages). 2) Experience & Participation: We value your continued participation as a Trusted Tester. Going forward, we’re lifting the confidentiality and guest restrictions for Trusted Testers so you can share your experiences publicly on social media or with friends and family (which we highly encourage!). Your participation and feedback on new featur…Read more -
iHeartRadio now available
3/3/23
You can now play music directly from the in-car screen during your ride! Select “Music” on the menu to choose from a selection of genres on iHeartRadio, like R&B, Pop, EDM, and more. You can still play music from your phone too using our Cast feature. To learn more, see our article on how to play music.Read more -
San Francisco service area expanded
2/17/23
Starting this afternoon, we’re expanding our San Francisco service area! You'll now have access to the full territory below, including more parts of the Mission, Potrero Hill, and Dogpatch. If you have any questions about these changes, please reach out to Support.Read more -
Masks are no longer required during Waymo rides
1/31/23
As of today masks are no longer required during Waymo rides. This includes rides with autonomous specialists and during interactions with roadside assistance. Riders and specialists are still welcome to wear masks if they prefer. If you have any questions about this change, read more on our COVID-19 policies, or contact our Support team. Thanks for riding with us!Read more -
Riding with Waymo during the Big Game
2/3/2023
We’re proud to announce that Waymo is partnering with the Arizona Super Bowl Host Committee to provide transportation to and from related events in the Downtown Phoenix area. We will be providing rides to and from Sky Harbor airport, the Super Bowl Experience at Hance Park, tailgates, and VIP fan parties. With event-related road closures some parts of our Downtown Phoenix service area may be unavailable, so we'll offer specialized pickup and dropoff locations as needed. Please see the app for these changes. We’re also expecting a high turnout, so you may experience longer wait times when you h…Read more