Contact Support

Support is ready to help by phone, chat, or email any time, 24/7. Learn more on the different ways to get in touch.

Get help through the car

To get help, tap the Support button on the passenger screen.

Get help through the app

The app has even more ways to contact Support. We currently offer support in English via chat, email, or over the phone.

Tap Support at the bottom of the screen or use the Get help button when riding to request a callback from Support.

Other ways to get in contact

  • Chat - Good for simple questions or comments
  • Email - Better for non-urgent questions or comments; you should hear back from us within 24 hours
If you need help when riding and the steps above don’t work, keep your phone handy so we can call you. 

Complaints and lost items

Use the passenger screens or the "Support" tab of the Waymo One app to direct service complaints to our Support team.

Our Support team is happy to help try to reunite you with the items you may have left behind in a vehicle, though we can’t guarantee their return. Please complete this form to get the process started.

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