/voice/community?hl=en
/voice/community?hl=en
5/29/17
Original Poster
Stacy Lancaster

Suggestions for e911 Service with GV and Obi200..

Title pretty much says it all.  I have found three options, Anveo 911, Callcentric, and GV911.

GV911 sorta scares me because of changing settings in the "expert" mode of the Obi200, but it is the cheapest at $12/year.  It also doesn't seem, for lack of a better word, legitimate (don't know why but it feels that way)

Anveo and callcentric have to the best of my knowledge been around a while.  Anveo is pushed by Obihai and is automatically setup for you so no need for me to mess around in the settings.  With Anveo notifications are also sent if 911 is dialed from your number.  It is $25 year.

Callcentric looks easy enough to setup by simply adding the info into the Obi200 and checking the 911 box.  I also understand you can get CNAM this way.  $1.50/month.

So those look like my options.  I would appreciate any advice, experiences, or other options.  Much appreciation for taking the time to read this and give opinions...
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All Replies (5)
Bluescat
5/29/17
Bluescat
Hi again, Stacy:

I use Callcentric.  I would never use the fly-by-night GV911.  The website is incredibly amateurish, and their address is fake:  a private mailbox at a store like the UPS Store.  Anveo would work, too, however, they have a strange restriction on the number of 911 calls you can make.

Setting it up takes just a few minutes.  If you want to optionally get one of Callcentric's free NY State inbound telephone numbers ( a "DID" in telco industry lingo), you can route your inbound calls through that number instead of through Chat, to get caller ID name.   You'd set it up like this:
  • SP1:  Google Voice (technically, it's Google Chat), used as the default for outbound calling
  • SP2:  Callcentric NY State DID, used as the default for inbound calls, and for E911.
You can set all this up via the OBiTALK web dashboard; there is no need for "Expert" mode configuration.  OBiTALK has a pre-defined template for Callcentric.  All you need is the 1777xxxxxxx user ID and SIP password.
5/30/17
Original Poster
Stacy Lancaster
Again, thanks for your expertly crafted answer! I had decided to avoid Gv911 a while back..I am heavily leaning towards callcentric as you do. But, I really like the option that Anveo offers to send a notification if 911 is dialed...I will just leave it up to my wife to decide 😁...
6/1/17
Original Poster
Stacy Lancaster
Bluescat, when you forward your GV number to the Callcentric number for the caller ID, can you still use the voicemail portion of GV if I don't answer or would I need to get voicemail thru callcentric also in order to have voicemail?  Thanks!
Bluescat
6/2/17
Bluescat
Yes.  Remember:  Google Voice is an inbound call forwarding service.  By default, when someone calls your inbound GV number, GV simultaneously rings all of your listed/verified/check-marked forwarding destinations for about 25 seconds.
  • Whichever forwarding destination answers the call first, in that 25 second period, wins the race and gets the call.
  • If no answer, then GV gives up and takes the call back to its GV VM server.
  • If, in this scenario, the Callcentric (CC) number answers before 25 seconds, with its own VM, then the message would end up on CC VM.
  • To prevent this, you can set your CC number to ring for 30 seconds.
CC has inbound call waiting and conference calling.  If a call comes in while you are on another call, you'll hear the call waiting beeps, and you can either answer that call or ignore it.  
6/2/17
Original Poster
Stacy Lancaster
Ahh...thank you very much for the replies! That makes sense now!
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