When you buy an eligible device from the Google Store or a retail partner, you can also purchase a Preferred Care1 plan.
Preferred Care two-year plan
- Either a one-off payment or financed monthly payments
- Coverage for mechanical or electrical breakdowns incurred after Google’s warranty expires
- Coverage for accidental damage, such as item drops, liquid spills and cracks
- Available exclusively for:
- Pixel Watch 2
- Pixel Tablet with Charging Speaker Dock
- Pixel Tablet
- Pixel Fold
- Pixel 8a
- Pixel 8 Pro
- Pixel 8
- Pixel 7a
- Pixel 7 Pro
- Pixel 7
- Pixel 6a
- Pixel 6 Pro
- Pixel 6
- Pixel 5a (5G)
- Fitbit Ace LTE
- Fitbit Ace 3
- Fitbit Sense 2
- Fitbit Versa 4
- Fitbit Charge 6
- Fitbit Inspire 3
- Fitbit Luxe
- Fitbit Luxe gorjana special edition
Preferred Care monthly plan
The Preferred Care monthly plan includes:
- Monthly automatic renewal for up to 60 months for Pixel 6a items or newer. Monthly automatic renewal up to 36 months for older items
- Coverage for mechanical or electrical breakdowns incurred after Google’s warranty expires
- Coverage for accidental damage, such as item drops, liquid spills and cracks
- Available exclusively for:
- Pixel Watch 2
- Pixel Tablet with Charging Speaker Dock
- Pixel Tablet
- Pixel Fold
- Pixel 8a
- Pixel 8
- Pixel 8 Pro
- Pixel 7a
- Pixel 7 Pro
- Pixel 7
- Pixel 6a
- Pixel 6 Pro
- Pixel 6
- Pixel 5a (5G)
Benefits vary by item. Restrictions apply. For full details of benefits, limitations and exclusions, check your state-specific coverage documents. You may cancel at any time.
Buy Preferred Care with your item on the Google Store
To purchase Preferred Care with a device from the Google Store:
- Select a device and continue to the Services page.
- In the 'Preferred Care' box, select Add to order.
- Complete the checkout process. Your coverage period begins on the date you enrol in Preferred Care, or the date Google dispatches your device, whichever is later.
Buy Preferred Care after you’ve purchased a device
You bought a device from Google Store
You can add Preferred Care to your device within 30 days of purchase:
- Navigate to the Preferred Care management page at store.google.com/preferred_care.
- Locate the device order that you’d like to add Preferred Care to and click Review and buy.
- Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.
Tip: When you buy Preferred Care through the Google Store, Assurant1 handles repair or replacement. Assurant is the Google Store partner who provides coverage for your item after Google’s warranty expires for mechanical or electrical breakdown claims. Assurant also provides coverage upon enrolment – or when Google dispatches your device, whichever is later – for accidental damage claims.
You bought a device from a retail partner
You can add Preferred Care to your device within 30 days of purchase:
- Check the Preferred Care eligibility page.
- Purchase the coverage.
- Once you've purchased Preferred Care, a new order will be generated with a separate email confirmation.
Buy Preferred Care on the Fitbit Ace app
Important: This is for Fitbit Ace LTE only.
You can add Preferred Care directly through your app within 30 days of purchase.
- Go to Settings .
- If you're eligible, you'll find a banner about Preferred Care.
- To continue the sign up, click Learn more.
What Preferred Care covers
Accidental damage
Covers accidental damage, such as drops, liquid spills and cracks for as long as the device is enrolled. Pricing, service fees and claim limits can be found below.
Mechanical or electrical breakdowns
Covers your device from mechanical or electrical failure after Google’s warranty expires for as long as the device is enrolled. You can find pricing and service fees below.
Coverage, cost and service fees/deductibles*
Category |
Device |
Plan per item |
Accidental damage2 walk-in screen-only repair service fee |
Mechanical or electrical breakdown and accidental damage (all other service fee) |
---|---|---|---|---|
Phones |
Pixel Fold |
Two-year plan: $279 USD Monthly plan: $15 USD Duration: 60-month maximum |
$29 USD | $129 USD |
Pixel 8a |
Two-year plan: $109 USD Monthly plan: $6 USD Duration: 60-month maximum |
$29 USD | $49 USD | |
Pixel 8 Pro |
Two-year plan: $249 USD Monthly plan: $12/mo USD Duration: 60-month maximum |
$29 USD |
$129 USD |
|
Pixel 8 |
Two-year plan: $159 USD Monthly plan: $8/mo USD Duration: 60-month maximum |
$29 USD |
$79 USD |
|
Pixel 7a |
Two-year plan: $99 USD Monthly plan: $5 USD Duration: 60-month maximum |
$29 USD | $49 USD | |
Pixel 7 Pro |
Two-year plan: $199 USD Monthly plan: $9/mth USD Duration: 60-month maximum |
$29 USD | $99 USD | |
Pixel 7 |
Two-year plan: $149 USD Monthly plan: $7/mth USD Duration: 60-month maximum |
$29 USD | $79 USD | |
Pixel 6a |
Two-year plan: $99 USD Monthly plan: $5/mth USD Duration: 60-month maximum |
$29 USD | $49 USD | |
Pixel 6 Pro |
Two-year plan: $199 USD Monthly plan: $9/mth USD Duration: 36-month maximum |
$29 USD |
$149 USD |
|
Pixel 6 |
Two-year plan: $149 USD Monthly plan: $7/mth USD Duration: 36-month maximum |
$29 USD |
$99 USD |
|
Pixel 5a (5G) |
Two-year plan: $99 USD Monthly plan: $5/mth USD Duration: 36-month maximum |
$69 USD |
$99 (USD) |
|
Tablets | Pixel Tablet with Charging Speaker Dock |
Two-year plan: $99 USD Monthly plan: $5/mth USD Duration: 60-month maximum |
N/A | $49 USD |
Pixel Tablet |
Two-year plan: $99 USD Monthly plan: $5/mth USD Duration: 60-month maximum |
N/A | $49 USD | |
Watches |
Pixel Watch 2 |
Two-year plan: $89 USD Monthly plan: $4/mo USD Duration: 60-month maximum |
N/A |
$49 USD |
Laptops |
Pixelbook Go |
Two-year plan: $149 USD |
N/A |
$99 USD |
Pixelbook |
Two-year plan: $249 USD |
N/A |
$99 USD |
|
Fitbit devices |
Ace 3 Inspire 3 |
Two-year plan: $19 USD |
N/A |
$19 (USD) |
Fitbit Ace LTE Luxe Charge 6 Versa 4 Luxe gorjana Sense 2 |
Two-year plan: $29 USD |
N/A |
$29 (USD) |
Claim limits
Important: There's no limit for mechanical breakdown claims after Google's warranty expires.
Category |
Device |
Two-year plan |
Monthly plan |
---|---|---|---|
Phones |
Pixel 6, 6 Pro and future devices |
Up to two accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement |
Up to two accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement |
Pixel 5a (5G) |
Two covered accidental damage claims over 24-month period | Two covered accidental damage claims per consecutive 12-month period | |
Tablets | Pixel Tablet | Up to two accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement | Up to two accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement |
Watches | Pixel Watch 2 | Up to two accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement | Up to two accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement |
Fitbit |
Ace 3 Ace LTE Inspire 3 Luxe Charge 6 Versa 4 Luxe gorjana Sense 2 |
Up to two accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement |
N/A |
Start a Preferred Care claim for your device
Important: Before you file a claim for a device that doesn’t work, turn it off and then on again.
What to know about filing a claim
- Start your claim ASAP: Your claim must be reported within the time frame indicated in your coverage documents.
- If your device's screen is cracked, an IMEI number (for phones) or serial number (for all other devices) is required. Walk-ins are only available for Pixel screen-only repair. Replacement parts used for repairs will come from our authorised servicer's inventory. Replacement parts may include reconditioned, rebuilt or new parts of like kind and quality to the original item parts.
- The inner screen of foldable devices isn’t eligible for cracked screen repair. If your inner screen is damaged, you can file a claim for device replacement and the Accidental Damage – Other deductible will apply.
- If your item malfunctions, go to mydeviceprotect.com or call Assurant at 877-406-4372.
- In the case of a mechanical or electrical breakdown, and if your Google warranty has expired, please contact Assurant.
- If you don’t know how long it’s been since you bought your item, check your order history on the Google Store.
- If your claim is authorised for a replacement, your replacement must be delivered to the same country or region where you bought coverage.
- Your replacement may be a new, refurbished or re-certified item of like kind and quality. For complete details, read sample coverage documents.
- To find your item’s IMEI number or serial number, go to your order details page.
- Tip: Phones have IMEIs. Other devices have serial numbers.
- Call Assurant at 877-406-4372. You must provide a credit card, debit card or eCheck to pay the service fee/deductible, as listed in the service fee/deductible chart.
- If your claim is authorised for a replacement, you’ll get an email confirming your approved replacement. If your claim is authorised for walk-in repair, you’ll receive an email with walk-in centre location information.
- If you get a replacement item for a mechanical/electrical breakdown or accidental damage claim:
- Pixel phone users: Reset your broken item to factory settings, if possible. Remove the SIM card from your broken device and place it in the new one.
- Pixelbook and Pixel Slate users: Reset your broken device to factory settings, if possible.
- Print the RMA packing slip attached to your confirmation email and put it in the box with your damaged item. You can reuse the box that your replacement came in.
- Print the attached pre-paid delivery label. Then, put the delivery label on the outside of the box.
- To find out how to send your package, check the delivery label.
- If you filed a mechanical/electrical breakdown or accidental damage claim, send your damaged or defective item back within 14 days of replacement delivery.
- If you don't return your item in the 14-day window, you will be charged the unrecovered equipment fee listed in your coverage documents.
- To find out when your parcel has been received, you can track it with the return tracking number on your delivery label.
When you can get a replacement
You may be eligible for a replacement in the case of accidental damage, mechanical or electrical breakdown.
Replacements aren't available if your claim is for accidental damage and you've reached your maximum claim limit.
Important: Preferred Care doesn't cover losses caused by or resulting from abuse, misuse, service performed by anyone not authorised by the manufacturer or Assurant, intentional or cosmetic damage, manufacturer’s recall, losses covered under the manufacturer’s warranty and certain acts of God. Refer to your coverage documents for a complete list of exclusions
For a complete list of exclusions, read Preferred Care from the Google Store coverage documents.
Disclaimers
*Plus tax, if applicable.
Service Contract Providers:
- California: Sureway, Inc.
- Florida: United Service Protection, Inc.
- Oklahoma: Assurant Service Protection, Inc.
- All other US states: Federal Warranty Service Corporation
For full details on obligors, benefits, limitations and exclusions, please refer to Sample Coverage Documents.
Service is provided at our Assurant-authorised repair centers.
Important: Walk-in centres aren't available in every state. Check locations here.
Preferred Care two-year plan
The Preferred Care two-year plan includes:
- One-time payment or financed monthly payments
- Hardware failure coverage due to manufacturer's defects in material and workmanship after Google's warranty expires
- Product damage coverage, such as liquid resistance failure and screen failure
- For users outside of Quebec with the Pixel 8 or newer phones, the 2-year plan also includes failure to locate coverage. Coverage applies if your device is missing and Find My Device fails to locate it.
- Available exclusively for:
- Pixel Watch 2
- Pixel Tablet with Charging Speaker Dock
- Pixel Tablet
- Pixel Fold
- Pixel 8a
- Pixel 8
- Pixel 8 Pro
- Pixel 7a
- Pixel 7 Pro
- Pixel 7
- Pixel 6a
- Pixel 6 Pro
- Pixel 6
- Pixel 5
- Pixel 4a (5G)
- Pixel 4a
- Pixelbook
- Pixelbook Go
Preferred Care monthly plan
The Preferred Care monthly plan includes:
- Monthly automatic renewal for up to 60 months for Pixel 6a items or newer. Monthly automatic renewal up to 36 months for older items
- Hardware failure coverage due to manufacturer's defects in material and workmanship after Google's warranty expires
- Product damage coverage, such as liquid resistance failure and screen failure.
- For users outside of Quebec with the Pixel 8 or newer phones, the monthly plan also includes failure to locate coverage. Coverage applies if your device is missing and Find My Device fails to locate it.
- Available exclusively for:
- Pixel Watch 2
- Pixel Tablet with Charging Speaker Dock
- Pixel Tablet
- Pixel Fold
- Pixel 8a
- Pixel 8
- Pixel 8 Pro
- Pixel 7a
- Pixel 7 Pro
- Pixel 7
- Pixel 6a
- Pixel 6 Pro
- Pixel 6
Benefits are dependent on the item. Restrictions apply. For full details of benefits and exclusions, check your Terms and Conditions. You may cancel at any time.
Buy Preferred Care with your item on the Google Store
To purchase Preferred Care with an item from the Google Store:
- Select an item and continue to the Services page.
- In the 'Preferred Care' box, select Add to order.
- Complete the checkout process. Your coverage period starts when your item is dispatched.
Buy Preferred Care after you’ve purchased an item from the Google Store
You can add Preferred Care to your device within 30 days of purchase:
- Navigate to the Preferred Care management page at store.google.com/preferred_care.
- Locate the item order to which you’d like to add Preferred Care and click Review and buy.
- Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.
Tip: When you buy Preferred Care from the Google Store, Assurant®1 administers item repair or replacement.
What it covers
Product damage
Preferred Care two-year and Preferred Care monthly plans:
- Covers product damage or hardware failures due to:
- Liquid resistance failure
- Screen failure
Pricing, service fees and claim limits can be found here.
To start a claim, go to Start a Preferred Care claim for your device.
Hardware failure
Covers your item from hardware failure due to manufacturer's defects in material and workmanship after Google's warranty expires.
To start a claim, go to Start a Preferred Care claim for your device.
Failure to locate
Protect your phone by activating Find My Device when you receive your new device. If your covered device is missing and Find My Device fails to locate it, Preferred Care will cover your device replacement.
To start a claim, follow these steps.
Coverage, pricing and service fees
Preferred Care two-year plan and Preferred Care Monthly Coverage is subject to the service fees below:
Category |
Item |
Plan per item (plus applicable taxes) |
Product damage2 walk-in screen failure repair service3 fee (plus applicable taxes) |
Hardware failure and all other product damage repair or replacement service fee (plus applicable taxes) | Replacement for failure to locate service fee (plus tax, if applicable) |
---|---|---|---|---|---|
Phones |
|||||
Pixel Fold |
Two-year plan: $359 CAD Monthly plan: $18/mth CAD Duration: 60-month maximum |
$29 CAD | $159 CAD | N/A | |
Pixel 8a |
Two-year plan: $139 CAD Monthly plan: $7/mo CAD Duration: 60-month maximum |
$39 CAD | $59 CAD | $59 CAD | |
Pixel 8 Pro |
Two-year plan: $329 CAD Monthly plan: $15/mo CAD Duration: 60-month maximum |
$39 CAD | $159 CAD | $229 CAD | |
Pixel 8 |
Two-year plan: $209 CAD $10/mo CAD Duration: 60-month maximum |
$39 CAD | $99 CAD | $119 CAD | |
Pixel 7a |
Two-year plan: $129 CAD Monthly plan: $6/mth CAD Duration: 60-month maximum |
$39 CAD | $59 CAD | N/A | |
Pixel 7 Pro |
Two-year plan: $249 CAD Monthly plan: $11/mth CAD Duration: 60-month maximum |
$39 CAD | $119 CAD | N/A | |
Pixel 7 |
Two-year plan: $199 CAD Monthly plan: $9/mth CAD Duration: 60-month maximum |
$39 CAD | $99 CAD | N/A | |
Pixel 6a |
Two-year plan: $129 CAD Monthly plan: $6/mth CAD Duration: 60-month maximum |
$39 CAD | $59 CAD | N/A | |
Pixel 6 Pro |
Two-year plan: $249 CAD Monthly plan: $11/mth CAD Duration: 36-month maximum |
$39 CAD |
$189 CAD |
N/A | |
Pixel 6 |
Two-year plan: $199 CAD Monthly plan: $9/mth CAD Duration: 36-month maximum |
$39 CAD |
$129 CAD |
N/A | |
Pixel 5 |
$169 CAD |
$129 CAD |
$169 CAD |
N/A | |
Pixel 4a (5G) |
$169 CAD |
$129 CAD |
$169 CAD |
N/A | |
Pixel 4a |
$129 CAD |
$99 CAD |
$129 CAD |
N/A | |
Pixel 4 |
$189 CAD |
$109 CAD |
$169 CAD |
N/A | |
Pixel 4 XL |
$189 CAD |
$139 CAD |
$199 CAD |
N/A | |
Pixel 3a |
$119 CAD |
$49 CAD |
$109 CAD |
N/A | |
Pixel 3a XL |
$119 CAD |
$59 CAD |
$119 CAD |
N/A | |
Pixel 3 |
$169 CAD |
$69 CAD |
$129 CAD |
N/A | |
Pixel 3 XL |
$169 CAD |
$109 CAD |
$169 CAD |
N/A | |
Pixel 2 |
$169 CAD |
N/A |
$99 CAD |
N/A | |
Pixel 2 XL |
$169 CAD |
N/A |
$129 CAD |
N/A | |
Tablets | Pixel Tablet with Charging Speaker Dock |
Two-year plan: $129 CAD Monthly plan: $6 CAD |
$39 CAD | $129 CAD | N/A |
Pixel Tablet |
Two-year plan: $129 CAD Monthly plan: $6/mth CAD Duration: 60-month maximum |
N/A | $59 CAD | N/A | |
Watches | Pixel Watch 2 |
Two-year plan: $119 CAD Monthly plan: $5/mo CAD Duration: 60-month maximum |
N/A | $59 CAD | $89 CAD |
Laptops |
Pixelbook Go |
$199 CAD |
N/A |
$129 CAD |
N/A |
Pixelbook |
$349 CAD |
N/A |
$129 CAD |
N/A |
Claim limits
Important: There's no limit for hardware failure claims after Google’s warranty expires.
Category |
Device |
Two-year plan |
Monthly coverage |
---|---|---|---|
Phones |
Pixel 6, 6 Pro and future devices |
Up to two product damage incidents and one failure to locate (when available) incident per rolling 12-month period, based on the date of the first repair or replacement. |
Up to two product damage incidents and one failure to locate (when available) incident per rolling 12-month period, based on the date of the first repair or replacement. |
Pixel 5 and prior devices |
Two product damage incidents over a 24-month period |
N/A |
|
Tablets | Pixel Tablet | Two product damage incidents per rolling 12-month period, based on the date of the first repair or replacement. | Two product damage incidents per rolling 12-month period, based on the date of the first repair or replacement. |
Watches | Pixel Watch 2 | Up to two product damage incidents and one failure to locate (when available) incident per rolling 12-month period, based on the date of the first repair or replacement. | Up to two product damage incidents and one failure to locate (when available) incident per rolling 12-month period, based on the date of the first repair or replacement. |
Laptops |
All available |
Two product damage incidents over 24-month period |
N/A |
Start a Preferred Care claim for your device
Important: Before you file a claim for a device that doesn’t work, turn it off and then on again.
What to know about filing a claim
- Start your claim ASAP. Your claim must be reported within 90 days of the incident.
Walk-in repairs require an IMEI and are available at participating walk-in repair centres. Walk-ins are available for Pixel screen repairs only. - If your device malfunctions, visit mydeviceprotect.com or call Assurant at 877-406-4372.
- If you don’t know how long it’s been since you bought your device, check your order history on the Google Store.
- If your claim is authorised for a replacement, your replacement can only be dispatched to the same country where you bought coverage. Your replacement may be a new, refurbished or recertified device of similar make and quality. For complete details, read the Preferred Care Sample Terms and Conditions.
- To find your device’s IMEI number (for phones) or serial number (for all other devices), go to your order details page.
- Call Assurant at 877-406-4372. You must provide a credit card to pay the service fee as listed in the service fees chart.
- If your claim is authorised for a replacement, you get an email that confirms your approved replacement.
- If your claim is authorised for walk-in repair, you get an email with walk-in centre location info.
- If you filed a hardware failure or product damage claim and get a replacement item:
- Pixel phone users:If possible, reset your broken item to factory settings. Remove the SIM card from your broken item and place it in the new one.
- Pixelbook and Pixel Slate users:If possible, reset your broken item to factory settings.
- Print the Return Merchandise Authorisation packing slip attached to your confirmation email
- Put it in the box with your damaged item. You can reuse the box that your replacement came in.
- Print the attached pre-paid delivery label. Then, put the delivery label on the outside of the box.
- To find out how to send your package, check the delivery label.
- If your claim was for hardware failure or product damage, send your damaged item back within 14 days after you get your replacement.
- If you don't return your item in the 14-day window, you will be charged the unrecovered equipment fee listed in your coverage documents.
- To find out when your parcel has been received, you can track it with the return tracking number on your delivery label.
When you get a replacement
You may be eligible for a replacement in the product damage, hardware failure, and failure to locate situations described above.
Replacements aren't available if:
- Your device doesn't have failure to locate coverage, and your device is missing.
- Your claim is for product damage and you've reached your previously stated maximum claim limit.
- Your claim is for failure to locate and you’ve reached your previously stated maximum claim limit.
Important: Preferred Care doesn't cover losses caused by or resulting from abuse, misuse, service performed by anyone not authorised by the manufacturer or Assurant, intentional or cosmetic damage, manufacturer’s recall, losses covered under the manufacturer’s warranty, and certain acts of God. Refer to your coverage documents for a complete list of exclusions
For a complete list of exclusions, read the Preferred Care Sample Terms and Conditions.
Disclaimers
1The service contract in Canada is administered by Federal Warranty Service Corporation. Federal Warranty Service Corporation operates under the name of Assurant. Assurant is a registered trademark of Assurant, Inc. Your service contract with Assurant and related service communications will be delivered via email. To view your documents, you must provide us with a valid email address. You will also need a device with Internet access, print and/or storage capability. If you do not receive your service contract within two working days, or would like to request a paper copy, please contact Assurant at 877-406-4372.
- Claim limits apply. Refer to your coverage documents for details.
- Cracked screen-only repair applies when service is available and provided through our participating walk-in centres.
Important: Walk-in centres aren't available in every province or territory in Canada.
- All phones come with a manufacturer’s warranty to cover mechanical or electrical breakdowns that occur through no fault of the owner. Google Preferred Care plans provide this coverage after the manufacturer’s warranty expires, for as long as a device is enrolled.
- Preferred Care covers accidental damage (including drops, liquid spills and cracks) for the term of the plan, effective when your device is dispatched.
- The two-year plan is available through a one-off payment. This coverage option provides 24 months of protection, effective when the device is dispatched.
- The monthly coverage plan is available as a monthly recurring payment and provides up to 60 months of protection, depending on the purchased product, effective when the device is dispatched.
Purchase of Preferred Care two-year and Preferred Care monthly coverage plans are no longer available in Puerto Rico.
Tip: Device repair or replacement is handled by Assurant1, our partner who provides coverage for your device.
What it covers
Accidental damage
Preferred Care two-year plan and Preferred Care monthly coverage plan:
Covers accidental damage (including drops, liquid spills and cracks). Pricing, service fees and claim limits can be found in the tables below.
To start a claim, follow these steps.
Mechanical or electrical breakdowns
Covers your device from mechanical or electrical failure after the manufacturer's warranty expires for as long as the device is enrolled.
Coverage, pricing and service fees
Preferred Care two-year plan and Preferred Care monthly coverage PR is subject to the service fees below:
View plan details
Category |
Device |
Accidental damage3 walk-in screen repair service4 fee |
Mechanical or electrical breakdown and all other accidental damage3 repair or replacement service fee |
---|---|---|---|
Phones |
Pixel 6 Pro |
$29 USD |
$149 USD |
Pixel 6 |
$29 USD |
$99 USD |
|
Pixel 5 |
$99 USD |
$129 USD |
|
Pixel 4a (5G) |
$99 USD |
$129 USD |
|
Pixel 4a |
$69 USD |
$99 USD |
|
Pixel 4 |
$79 USD |
$129 USD |
|
Pixel 4 XL |
$99 USD |
$149 USD |
|
Pixel 3a |
$29 USD |
$79 USD |
|
Pixel 3a XL |
$39 USD |
$89 USD |
|
Pixel 3 |
$49 USD |
$99 USD |
|
Pixel 3 XL |
$79 USD |
$129 USD |
|
Pixel 2 |
N/A |
$79 USD |
|
Pixel 2 XL |
N/A |
$99 USD |
|
Laptops |
Pixelbook Go |
N/A |
$99 USD |
Pixelbook |
N/A |
$99 USD |
Category |
Device |
Two-year plan |
Monthly coverage |
---|---|---|---|
Phones |
Pixel 6 / 6 Pro |
Two incidents per consecutive 12-month period based on the date of the first repair or replacement |
Two incidents per consecutive 12-month period based on the date of the first repair or replacement |
Pixel 5 and prior devices |
2 incidents over 24-month period |
N/A |
|
Laptops |
All available |
2 incidents over 24-month period |
N/A |
Start a Preferred Care claim for your device
Important: Before you file a claim for a device that doesn’t work, turn it off and then on again.
What to know about filing a claim
- Start your claim as soon as possible (claim must be reported within 90 days of the incident).
- Walk-in repairs require an IMEI and are available at participating uBreakiFix by Asurion or Asurion Tech Repair & Solutions shops. Walk-ins are available for Pixel screen repairs only.
- If your device malfunctions, visit mydeviceprotect.com or call Assurant at 877-406-4372.
- If you don’t know how long it’s been since you bought your device, check your order history on the Google Store.
- If your claim is authorised for a replacement, your replacement can only be dispatched to the same country where you bought coverage. Your replacement may be a new, refurbished or recertified device of similar make and quality. For complete details, read sample Terms and Conditions.
- To find your device’s IMEI number (for phones) or serial number (for all other devices), go to your order details page.
- Call Assurant at 877-406-4372. You’ll need your credit card to pay the excess as listed in the excess chart.
- If your claim is authorised for a replacement, you’ll get an email confirming your approved replacement. If your claim is authorised for walk-in repair, you’ll receive an email with walk-in centre location information.
- If you get a replacement device:
- Pixel phone users: Reset your broken device to factory settings, if possible. Remove the SIM card from your broken device and place it in the new one.
- Pixelbook and Pixel Slate users: Reset your broken device to factory settings, if possible.
- Print the RMA packing slip attached to your confirmation email and put it in the box with your damaged device. You can reuse the box that your replacement came in.
- Print the attached pre-paid delivery label. Then, put the delivery label on the outside of the box.
- To find out how to send your package, check the delivery label.
- Send your damaged device back within 14 days of getting your replacement.
- If you don't return your device in the 14-day window, you will be charged the unrecovered equipment fee listed in your coverage documents.
- To find out when your package has been received, you can track it with the return tracking number on your delivery label.
When you can get a replacement
You may be entitled to a replacement in the accidental damage or mechanical or electrical breakdown situations described above.
Replacements are not available if:
- You lost your device, it was stolen or you don’t have it anymore.
- If your claim is for accidental damage and you have reached your previously stated maximum claim limit.
Important: Preferred Care doesn't cover losses caused by or resulting from abuse, misuse, service performed by anyone not authorised by the manufacturer or Assurant, intentional or cosmetic damage, manufacturer’s recall, losses covered under the manufacturer’s warranty, and certain acts of God. Refer to your coverage documents for a complete list of exclusions
For a complete list of exclusions, read Preferred Care from the Google Store Sample Terms and Conditions.
Disclaimers
1Plan is provided by Federal Warranty Service Corporation in all states except CA, where it’s Sureway, Inc., FL, where it’s United Service Protection, Inc., and OK, where it’s Assurant Service Protection, Inc. All these companies operate under the trade name Assurant. For more information, including limitations and exclusions, read Preferred Care Sample Terms and Conditions. Your service contract with Assurant and related communications will be delivered via email. To view your documents, you must provide us with a valid email address. You will also need a device with Internet access, print and/or storage capability. If you do not receive your service contract within two working days, would like to request a paper copy, or for customer support and general programme enquiries, please contact Assurant at 877-406-4372. To request a sample copy of the Terms and Conditions specific to your state, call 866-450-5185.
2Claim limits apply. Refer to your coverage documents for details.
3Cracked screen-only repair applies when service is available and provided through our participating walk-in centres. Walk-in centres are not available in every municipality in Puerto Rico. Visit ubreakifix.com/locations to check the list of locations.
The Preferred Care two-year plan is currently only available for devices purchased in the US, Canada and Puerto Rico.