Replacements, warranties & product guarantees

This article is about replacements under Google's manufacturer warranty.

To find the warranty for your device, visit the warranty center.

Learn about extended protection plans

Pixel owners can choose from the following protection plans:

  • Preferred Care for Pixel 2, Pixel 2 XL, or Pixelbook from the Google Store
  • Device protection for Pixel or Pixel XL from the Google Store

If you're having a problem with a device or accessory you bought on the Google Store, you may be entitled to a repair, replacement, or refund. The problem must occur within the covered period (different depending on where you live).

Devices or accessories bought from the Google Store

You may be entitled to a repair, replacement or refund if your device:

  • Doesn’t charge properly.
  • Won’t turn on.
  • Freezes often.
  • Has microphone, speaker, or button issues.
  • Has trouble getting internet or cell signal.

You usually are not entitled to a repair, replacement, or refund if:

  • You dropped the item and it got damaged.
  • Debris entered the USB-C port and it stopped working.
  • You lost it, it was stolen, or you don’t have it anymore.

Nothing in this article affects your legal statutory rights.

Start a claim

If you purchased your device or accessory from Google and there is a problem with your device that you think may be covered, start a claim.

Devices & accessories bought outside of the Google Store

If you didn’t buy your device or accessory from Google, please contact the seller or the manufacturer directly. You can visit the warranty center for manufacturer contact info.

Issues with a replacement device

If you got a new or refurbished replacement device because of a claim, your replacement device is typically covered under your manufacturer’s warranty either for as long as the original warranty lasts or for 90 days, whichever is longer. This term varies among manufacturers, so consult the warranty for your product. You may also have additional legal rights depending on your jurisdiction.

Return an incorrect device under warranty

When you make your warranty replacement claim, make sure that the device that is the subject of the warranty claim is sent to us. If we receive any other device, you will not be entitled to receive a replacement under the warranty.

In the event that you send the incorrect device as part of a warranty claim, we'll contact you to let you know using the contact details that you provide in the warranty claim. You'll have the option for us to arrange for return shipment of the device to you at your cost through our carrier partner. You'll need to sign for receipt of this shipment, and Google will not be responsible if the device goes missing or is damaged during shipment. If we aren't able to reach you, we'll destroy this device 60 days after our attempt to contact you.

Google reserves the right to destroy phones (or anything else) received if it considers such items the customer is making a fraudulent claim under the warranty. Examples include:

  • Sending a device other than the one referenced in your warranty claim
  • Sending objects other than a phone
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