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Check warranty eligibility

Your warranty may cover a replacement, repair, or refund.

Confirm warranty coverage


  • All Google items bought from Google Store, such as Pixel phones or Google Nest, come with a limited warranty.
  • You can return your item and get a refund if you're within the standard return period. If you return your item, you won’t get a replacement. Learn more about how to return an item.

Before you start a repair or replacement process, you must confirm the warranty type and coverage for your item. If you have Google Store’s Preferred Care, start a claim.

Select your device to confirm warranty coverage and start a repair or replacement process:

What affects eligibility

These details can affect your item’s warranty coverage.

Item condition

Important: Nothing in this article affects your legal statutory rights.

You may be able to get a replacement or refund if your device:

  • Doesn’t charge properly.
  • Doesn't turn on.
  • Freezes often.
  • Has microphone, speaker, or button issues.
  • Has trouble getting internet or cell signal.

You may not be able to get a replacement or refund for your device if:

  • You dropped the item and it got damaged.
  • Debris entered the USB-C port and it stopped working.
  • You lost the device, it was stolen, or you don’t have it anymore.
  • The device malfunctions due to liquid damage.

Where you bought the item

Important: Nothing in this article affects your legal statutory rights.

Important: Google repair isn't available in Japan and Taiwan.

If you bought your Made-by-Google device from an approved third-party retailer, contact the retailer or the manufacturer directly. To find the manufacturer contact info, go to the warranty center.

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