Get help with Google Nest

You can find answers to solve your Nest hardware and Google Home Premium subscription issues. You can also learn how to manage your Nest order, shipping, delivery, replacements, and repairs.

Fix issues with Google Nest hardware

Fix general issues with Nest hardware

• Nest thermostat
• Nest Camera or doorbell
• Nest Wi-Fi
• Nest Speakers and displays
• Nest Lock and alarm systems
• Nest smoke alarms

Troubleshoot connectivity & compatibility issues

• Troubleshoot Wi-Fi and connection issues for Nest products
• Troubleshoot more Google and Nest Wi-Fi issues
• Nest thermostat compatibility 

Tip: Need more help? Contact us here.

Google Nest replacements, warranty, returns & refunds

Check your replacement, repair & return order status

• Check your repair, replacement, or return status
• Check your refund status

Find warranty information

• Hardware Warranty Center
• Make a warranty claim
• Learn about warranty eligibility after a replacement or repair

Return a device

Return a Nest device

Tip: Need more help? Contact us here.

Manage your Nest Google Store order

• Track your Nest order
• Edit or cancel your Google Store shipment
• Find details about your Nest purchase in the Order History page

Tip: Need more help? Contact us here.

Google Home Premium help

Get started with your Google Home Premium subscription

• What's Google Home Premium?
• Try Google Home Premium for $0.
• Purchase a Google Home Premium subscription on the Google Store.
• Learn what you get with a Google Home Premium subscription.

Fix an issue with Google Home Premium

Can’t access recorded video

• Check video history with:
  • The Nest app
  • The Google Home app
  • Your computer
• Save and download video clips
• Delete video history and snapshots

Manage your Google Home Premium subscription

• Google Home Premium subscription on the Google Store
• Cancel or renew your Google Home Premium subscription

Fix billing issues

• Switch from a $0 trial to a paid subscription
• Learn more about your Google Home Premium bill
• Change your Google Home Premium payment method

Tips:

• For more info on Google Nest or Google Home Premium, go to the Google Nest Help Center.
• Need more help? Contact us here.