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Welcome to the help center for Search Ads 360, a platform for managing search marketing campaigns.  While the help center is available to the public, access to the Search Ads 360 product is available only to subscribing customers who are signed in. To subscribe or find out more, contact our sales team.

Customer support handbook

How to get support

Available support for all Google Marketing Platform products

Support is available only to Sales Partners and to customers that purchase Google Marketing Platform advertising or Analytics 360 products directly from Google.

Support mediums available by Google Marketing Platform product

Product Live-chat support Email support
Platform Home Yes, in product Yes, in product
Advertising products
Display & Video 360 Yes, in product Yes, in product
Search Ads 360 Yes, in product Yes, in product
Campaign Manager 360 Yes, in product Yes, in product
Studio Yes, in product Yes, in product
Ads Creative Studio No Yes, English only - 24 hours a day 5 days a week
Analytics products*
Analytics 360 Yes, in product Yes, in product
Tag Manager 360 No Yes, in product

 

* In-product support for standard Analytics products is based on your Google Ads customer status.

+ If your email has access to a 360-enabled organization billed directly by Google (includes Sales Partner Organizations).

To contact support:

  1. Sign in to your product account.
  2. Click in the header.
  3. Under Need more help?, click Contact Us.
  4. In the text box, enter a description of the problem you're having, then click Next step.
  5. Click one of the recommendations to get more information, or click Next step again, then open the chat or email option.

Live chat

During weekdays, the best way to contact customer support is via in-product live chat.

Chat support availability

Make sure that you’re using the product in the language in which you’d like to get support so that you will be connected with the right troubleshooting specialist. If chat support is unavailable, you can send an email as described below.

Platform Home

Region Supported languages Availability
Americas English 9 AM–8 PM ET
Europe, Middle East, Africa 9 AM–5 PM GMT
Asia 10 AM–6 PM JST

 

Advertising products

  Display & Video 360 Search Ads 360 Campaign Manager 360 Studio Authorized Buyers
Language
English

Mon–Fri

24 hours a day

Japanese

11 AM - 1 PM JST

2-5 PM JST

N/A N/A
Portuguese

5 AM–4 PM BRT

8 AM–7 PM GMT

N/A N/A
Spanish

5 AM–4PM ART

8 AM–7 PM GMT

N/A

N/A

 

Analytics products

  Analytics Tag Manager, Attribution (Beta)
Language    
English, Portuguese, Spanish

Americas:

9 AM–8 PM ET

Europe, Middle East, Africa:

9 AM–5 PM GMT

Asia:

10 AM–6 PM JST

N/A

 

Email

If chat support is unavailable, email support may be available.

If you email support from a non-Gmail email address that's associated with your Google account, you may receive responses to the Gmail address associated with that account. Learn more about managing emails in your Google account  

For help with Google Ads, visit the Google Ads Help Center.

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