View sync status and history

This article explains how to view the sync status and history for your Search Ads 360 accounts. Syncing ensures that your Search Ads 360 data is up-to-date with your external advertising accounts. You can check the status of recent syncs, identify any errors, and review the history of sync operations.

On this page

• View sync status
• Fix sync errors
• View sync history

Keep in mind: If you have syncs configured to run at the same time across multiple sub-manager and client accounts, these syncs may increase sync latency and failure.

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View sync status

To check if a sync is currently in progress, check when an account was most recently synced, or check if an error occurred during a sync, follow the steps below.

1. Sign in to your Search Ads 360 account.
2. Navigate to a manager account.
3. On the left page menu, select Settings, then click Sub-account settings.
4. View the "Sync status" column in the table, which shows one of the following status messages:
   • Successful: The account was successfully synced. The time stamp below this message indicates when the sync completed.
   • Incomplete: The most recent attempt to sync the account wasn't completely successful. The time stamp below this message indicates when the sync stopped. Hover over the Incomplete message for more details, like:
     • The error that prevented items from syncing
     • The number of items that were successfully synced, along with the number of items that didn't sync
     • The date and time of the last complete successful sync
   • In progress: The account is currently being synced
   • Continuously synced: The account is a Google Ads account, which is automatically synced with Search Ads 360.

Missing accounts?

If you find this icon above the account tree, you're using the hierarchy view and are only viewing manager accounts. To find client accounts, turn off hierarchy view or select an account name in the tree. Learn how accounts are linked to your manager account.

"Post pending" icon

The "post pending" icon appears next to the status icon in the "Accounts", "Campaigns", and other tables when you've made changes that Search Ads 360 hasn't posted to the external account yet. This icon only appears briefly. If the icon doesn't go away soon after you make changes, view and fix post errors or contact support.

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Fix sync errors

If the "Sync status" column in the account tree specifies "Incomplete", the most recent sync was unable to finish because of an error. Hover over the "Incomplete" value to see the error message, then follow the recommendation in the message. Learn more about Common sync errors.

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View sync history

To view the list of sync operations that have run for one more accounts, follow the steps below.

1. Sign in to your Search Ads 360 account.
2. Navigate to a manager account.
3. On the left page menu, click Sync history.
   • The Sync history page lists sync operations for all client accounts in the manager account.
4. (Optional) Do any of the following:
   • To view sync history for a different time period, adjust the date range from the ndate range menu in the upper right corner of the page.
   • To view sync history for a specific client account, navigate to a client account.

Related links

• About syncing Search Ads 360 with external accounts
• Common sync errors
• Check what changed after a sync
• All sync articles
• Sync errors