If Search Ads 360 is unable to post an update because of an error, an error icon appears next to the item in a reporting table. If you run a sync operation without fixing the post error, Search Ads 360 won't sync in any updates to the item by default. This is to prevent changes in the external account from unintentionally overwriting changes you made in Search Ads 360.
You can either fix the post error in Search Ads 360 or change the default options in a manual sync to remove updates that caused post errors.
View and fix post errors
- Sign in to your new Search Ads 360.
- Click Campaigns on the left page menu. If any campaigns have post errors, you'll see the error icon
next to the status column.
- Hover over the icon to see an error message.
- To fix the error, follow the recommendation in the error message.
Use manual sync to remove updates that caused post errors
Instead of fixing each post error manually, you can use a manual sync to remove the updates that caused post errors. Then you can try making the updates again.
To manually sync one or more accounts (not needed for Google Ads accounts):
- Sign in to your new Search Ads 360.
- Navigate to a manager account.
- On the left page menu, click Settings, and then click Sub-account settings.
- Select the checkbox next to one or more client accounts in the account tree. To filter the account tree to show only the types of accounts you want to sync, click the filter icon
and add a filter.
Missing accounts?
If you see
above the account tree, you're using the hierarchy view and are only seeing manager accounts. To see client accounts, turn off hierarchy view or click an account name in the tree. Learn how accounts are linked to your manager account.
- Click Sync, which appears in the edit panel above the account tree.
- In the Sync panel, select Immediately if it isn't already selected.
- To remove updates that haven't successfully posted to the external account, select the Automatically remove changes that have not successfully posted to the engine checkbox.
- Click Apply.
and add a filter.
above the account tree, you're using the hierarchy view and are only seeing manager accounts. To see client accounts, turn off hierarchy view or click an account name in the tree. Learn Here's what happens during the sync:
-
If updates you made to existing items were not posted to the external account because of errors, Search Ads 360 replaces the items with a fresh copy from the external account. The changes you made to the item in Search Ads 360 will be lost.
For example, if you enter an invalid final URL for an existing keyword and Search Ads 360 is unable to post the update to the engine, you can return the keyword to the landing page URL in the client account by selecting this option. -
New items that you created in Search Ads 360 but were not posted to the external account because of errors are removed. Since the new Search Ads 360 items don't exist in the external account, the only way to fix the posting error is to remove them from Search Ads 360.
For example, if you create a new keyword in Search Ads 360, but the keyword was not posted to the external account because its final URL is invalid, you can remove the keyword from Search Ads 360 by selecting this option.
To see the list of updates that were removed by a sync, view Change history.