View sync status, errors, and history

View sync status

To see if a sync is currently in progress, or see when an account was most recently synced, or see if an error occurred during a sync:

1. Sign in to your new Search Ads 360.
2. Navigate to a manager account.
3. On the left page menu, click Settings, and then click Sub-account settings. 
4. View the Sync status column in the table, which shows one of the following status messages:
   • Successful: The account was successfully synced. The time stamp below this message indicates when the sync completed.
   • Incomplete: The most recent attempt to sync the account was not completely successful. The time stamp below this message indicates when the sync stopped. Hover over the Incomplete message for more details, such as:
     • The error that prevented items from syncing
     • The number of items that were successfully synced, along with the number of items that did not sync
     • The date and time of the last complete successful sync
   • In progress: The account is currently being synced
   • Continuously synced: The account is a Google Ads account, which is automatically synced with Search Ads 360.

Missing accounts?

If you see  above the account tree, you're using the hierarchy view and are only seeing manager accounts. To see client accounts, turn off hierarchy view or click an account name in the tree. Learn how accounts are linked to your manager account.

"Post pending" icon

The "post pending" icon  appears next to the status icon in the Accounts, Campaigns, and other tables when you've made changes that Search Ads 360 hasn't posted to the external account yet. Normally this icon only appears briefly. If the icon doesn't go away soon after you make changes, view and fix post errors or contact support.

Fix sync errors

If the Sync status column in the account tree specifies Incomplete, the most recent sync was unable to finish because of an error. Hover over the Incomplete value to see the error message, then follow the recommendation in the message.

View sync history

To see the list of sync operations that have run for one more accounts:

1. Sign in to your new Search Ads 360.
2. Navigate to a manager account.
3. On the left page menu, click + Show More to expand the list.
4. Click Sync history.
   • The Sync history page lists sync operations for all client accounts in the manager account.
5. (Optional) Do any of the following:
   • To see sync history for a different time period, adjust the date range from the date range menu in the upper right corner of the page.
   • To see sync history for a specific client account, navigate to a client account.

Related links

• About syncing the new Search Ads 360 experience with external accounts
• Common sync errors
• See what changed after a sync
• All sync articles