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Issues accessing storage after January Google Play System update
Google Pixel•2024/1/31
January 31, 2024
We are aware of a storage issue occurring on a small number of Pixel phones that have received the January Google Play system update, causing some devices to behave incorrectly. If your device was impacted, you might notice multiple apps crashing, screenshots not saving, and external storage working inconsistently.
This issue is more prevalent in devices with multiple user accounts and/or workprofiles. We are working on a fix for the root system update issue and we will update this thread when we have more details. Feel free to reach out to our support team if you have any questions.
In the meantime, if you have a Windows, MacOS or Linux computer available and are comfortable installing and using some developer tools, you can restore storage functionality to your device without causing data loss:
- Enable ‘Developer options’ within Settings on your Pixel phone by:
- Navigating to Settings > About phone > Build number
- Tapping the Build Number option seven times until you see the message ‘You are now a developer!’ This enables Developer options on your device
- Go to Settings > System > Developer options
- Under Developer options enable USB debugging
- Connect your Pixel phone to your computer via USB-C cable.
- If device shows “Charging this device via USB” -> tap for more options and set to “File Transfer”
- If device shows “Charging this device via USB” -> tap for more options and set to “File Transfer”
- Click here to download Android’s folder of Platform Tools to your computer, which includes the Android Debug Bridge (ADB) application.
- After unzipping the downloaded folder, open your terminal / command prompt.
- Within Terminal / Command prompt:
- Change your working directory to the platform-tools directory you just extracted the tools to.
- Type “./adb devices” (“adb devices” in Windows) and press the Enter key.
- If the result within Terminal lists your phone as “Unauthorized” – your Pixel phone is likely prompting you to allow USB debugging. Tap Allow and retry this step so that your phone is listed as “device” within Terminal.
- Input the following commands in your Terminal, pressing the Enter key after each line:
- “./adb uninstall com.google.android.media.swcodec”
- “./adb uninstall com.google.android.media”
- Disconnect your Pixel phone from your computer
- Restart your Pixel phone (your device might disconnect from network, this is OK)
- On Pixel 5a and earlier: Press your phone's Power button for about 30 seconds, or until your phone restarts
- On Pixel 6 and later, including Fold: Press and hold the Power and Volume up buttons at the same time until your phone restarts
- Return your phone and computer to their previous settings:
- Turn off USB debugging
- Go to Settings and scroll to the System section (on Android 8 and above, go to Settings > System)
- Tap Developer Options.
- Tap the button to toggle developer options Off. USB Debugging is included in Developer Options
- Stop adb:
- Type “./adb kill-server” in your Terminal window and press the Enter key. Exit the Terminal application.
- Turn off USB debugging
We're sorry for the inconvenience this has caused, and we appreciate your patience.
Issues accessing storage after updating to Android 14
Google Pixel•2023/10/30
Update 11/10/23
The November Update is now available to all users. Please see the following paths depending on your device issue:
For impacted devices unable to access media storage: The November system update should fully restore data to devices that are unable to access media storage. If you have not yet received the update, you can go to Settings > System > System Update to trigger the update immediately.
For impacted devices that are repeatedly rebooting: Today, we are publishing a specialized solution via Pixel Repair Tool to recover partial data for devices that are repeatedly rebooting. This process offers the same solution as the form submission we detailed in earlier updates. This specialized solution will also enable devices that have been stuck in the repeat reboot state to receive the official November system update.
If you’d like to try the process on your own, please visit one of the following links to the Pixel Repair Tool based on your carrier, where you can find on-screen instructions:
- For AT&T (Pixel 6, 6 Pro, 6a), all Japanese carriers (Pixel 7, 7 Pro, 7a, Fold), click here.
- For all other devices/carriers, click here.
If you previously submitted the form to receive this November Update, you will hear from our Pixel Support team via the provided email address as early as Monday, November 13th to walk you through the data recovery process. This process is the same as the specialized solution detailed above. The form is now closed, so please reach out to Pixel Support with any additional questions.
Thank you again for your patience as we continue to work through this issue. For any other questions or concerns, please contact Pixel Support.
Update 11/7/23
We’ve started rolling out the official November Update for Pixel devices, which helps remedy some of these issues and prevents new devices from being impacted. While the update continues to roll out over the next week, here’s what you need to know depending on the issue impacting your device:
- Device is unable to access media storage – Once these devices receive the official November Update, data should be fully restored. If you are experiencing this issue and you don’t want to wait for the November update, you can complete this form to return your phone to a normal state.
- Device is repeatedly rebooting – Since these devices cannot successfully boot, your device will not be able to receive the November update. You’ll first need to submit this form to enable your device to reboot normally before you can receive the update. Data recovery solutions are still being investigated for devices that are repeatedly rebooting. We’ll share additional updates soon.
Note that if you signed up for the Android Beta program to resolve this issue and wish to exit, you can wait until the December Update to do so without wiping your data, or you can opt-out now but user data on the device will be wiped.
Thank you again for your patience as we continue to work through this issue. For any other questions or concerns, please contact Pixel Support.
Update 11/02/2023
Thanks again for your patience. Starting in the next two weeks, we’ll roll out an Android update for impacted users that will return their devices to an operable state. Unfortunately, this update may not enable data to be recovered for devices that are repeatedly rebooting.
In the meantime, we’re actively working with users 1:1 via Pixel Support to share temporary workarounds that may help. See below for a brief summary of the temporary workarounds currently available:
- Factory Data Reset (FDR) – This will clear your device’s storage, so we only recommend this if you have recently backed up your data. FDR can be completed even if your phone is repeatedly rebooting using the device’s buttons.
- Over The Air (OTA) Test Update – We’re currently testing the upcoming Android System update over-the-air. For devices where the primary user is unable to access media storage, this may help remedy the issue without clearing your device’s data. Complete this form to receive the test update within 24 hours, which can take 1-2 hours to fully update.
Original 10/29/2023
We are aware of an issue occurring on some Pixel devices (Pixel 6 and later models) that have both received the Android 14 update and have multiple users (other than the primary user) set up. Multiple users include users, guests, restricted profiles, and child users. However, it does not include having more than one Google account within the primary user or work profiles.
Depending on the device, this issue can result in the primary user being unable to access media storage. Alternatively, the issue can reboot the device with a “Factory data reset” message. If this message is accepted, data that is not backed up can be lost, and if it is declined, the device repeatedly reboots with the “Pixel is starting” message.
We’re continuing to work on fixes for impacted devices, and have already pushed out a Google Play system update that will help prevent this issue from being triggered on additional devices. To check if a Google Play system update is available for your device, follow the instructions in this Help Center article.
If you’re experiencing this issue: If your impacted device is unable to access media storage, we anticipate a system update will repair the issue and restore access to media files without requiring a factory reset. If your device is stuck in a "Pixel is starting" boot loop due to this issue, we are investigating methods that may be able to recover some data. We’ll provide more information as soon as it is available.
For users who are not experiencing this issue, or have already factory reset their device, we recommend avoiding creating or logging into a secondary user on the device until the OTA update is available.
We're sorry for the inconvenience this has caused, and we appreciate your patience.
Google Pixel Update - July 2023
Google Pixel•2023/7/5
Hello Pixel Community,
We have provided the monthly software update for July 2023. All supported Pixel devices running Android 13 will receive these software updates starting today. The rollout will continue over the next week in phases depending on carrier and device. Users will receive a notification once the OTA is available for their device. We encourage you to check your Android version and update to receive the latest software.
Details of this month’s security fixes can be found on the Android Security Bulletin: https://source.android.com/security/bulletin
Thanks,
Google Pixel Support Team
Software versions
Global
- Pixel 4a: TQ3A.230705.001
- Pixel 4a (5G): TQ3A.230705.001
- Pixel 5: TQ3A.230705.001
- Pixel 5a (5G): TQ3A.230705.001
- Pixel 6: TQ3A.230705.001
- Pixel 6 Pro: TQ3A.230705.001
- Pixel 6a: TQ3A.230705.001
- Pixel 7: TQ3A.230705.001
- Pixel 7 Pro: TQ3A.230705.001
- Pixel 7a: TQ3A.230705.001
- Pixel Tablet: TQ3A.230705.001.B4
- Pixel Fold: TQ3C.230705.001.C1
Japan
- Pixel Fold: TQ3C.230705.001.C2
T-Mobile & MVNOs, Google Fi (US)
- Pixel 6: TQ3A.230705.001.A1
- Pixel 6 Pro: TQ3A.230705.001.A1
- Pixel 6a: TQ3A.230705.001.A1
Verizon & MVNOs (US)
- Pixel 7: TQ3A.230705.001.A1
- Pixel 7 Pro: TQ3A.230705.001.A1
- Pixel 7a: TQ3A.230705.001.A1
- Pixel Fold: TQ3C.230705.001.B1
What’s included
The July 2023 update includes bug fixes and improvements for Pixel users – see below for details.
Battery & Charging
- General improvements for charging, battery usage or thermal performance in certain conditions *[1]
User Interface
- Fix for issue occasionally causing lock screen notification text to display behind unlock UI elements *[1]
---------------------------------------------------------------
Device Applicability
Fixes are available for all supported Pixel devices unless otherwise indicated below.
*[1] Included on Pixel Tablet
C-Band rolling out to Pixel 6 and Pixel 6 Pro for Verizon users
Google Pixel•2022/3/21
Starting today, Pixel 6 and Pixel 6 Pro are certified for C-Band on Verizon, and users can begin using this service. Please check with your carrier to see where these networks are available and if you have the right plan to access them.
Earlier 5G-capable Pixel models have C-band capable hardware and are enabled for operation in certain countries. Please check with your carrier to see which networks are accessible for your device. At this time, we do not have any plans to support C-band operation in the U.S. on Pixel 4a (5G), Pixel 5, or Pixel 5a (5G). These models will continue to have access to the Sub 6 and mmW services provided based on your carrier, plan, and location.
Google Pixel•2022/3/9
Hey Travis. We hear you and the other Pixel users who want the ability to choose the style of the numbers on your lock screen clocks. With the latest update, you can turn off the Double-line clock by doing the following:
- Go to your Settings
- Select Display and then Lock Screen
- Toggle off Double-line clock
Thanks for your feedback and for being on #TeamPixel.
Your Community Manager,
Camille
推荐的回答
Google Pixel Update - March 2022
Google Pixel•2022/3/7
Hello Pixel Community,
We have provided the monthly software update for March 2022. All supported Pixel devices running Android 12 will receive these software updates as part of the March 2022 update, which begins rolling out for most users today. The rollout will continue over the next week in phases depending on carrier and device. Pixel 6 and Pixel 6 Pro devices will receive the update later this month. Users will receive a notification once the OTA becomes available for their device. We encourage you to check your Android version and update to receive the latest software.
Details of this month’s security fixes can be found on the Android Security Bulletin:
https://source.android.com/security/bulletin
https://source.android.com/security/bulletin
Thanks,
Google Pixel Support Team
Software versions
Note: Users may either receive the global version or a specific regional version depending on their carrier network.
Global (Unlocked)
- Pixel 3a (XL): SP2A.220305.012
- Pixel 4 (XL): SP2A.220305.012
- Pixel 4a: SP2A.220305.012
- Pixel 4a (5G): SP2A.220305.012
- Pixel 5: SP2A.220305.012
- Pixel 5a (5G): SP2A.220305.012
- Pixel 6: SP2A.220305.013.A3
- Pixel 6 Pro: SP2A.220305.013.A3
----------------------------------------------------------------
What’s included
In addition to new features, the March 2022 update includes several fixes and improvements across many areas including device performance, stability, connectivity, and more – see below for some notable improvements.
Audio
- Fixes & improvements for audio playback issues in certain apps *[1].
Battery & Power
- Fix for issue causing inadvertent "Unplug Charger" notification to appear while charging in certain conditions *[2].
- General improvements for battery & thermal performance in certain conditions *[2].
- General improvements for wireless charging in certain conditions *[3].
Biometrics
- General improvements for face unlock stability & performance *[4].
- General improvements for fingerprint sensor stability & performance *[2].
Bluetooth
- Fix for issue causing Bluetooth to turn on after disabling in certain conditions *[1].
- Fix for issue causing occasional audio glitches during playback with certain Bluetooth devices *[2].
- Fix for issue preventing Bluetooth to be enabled in certain conditions *[2].
- General improvements for Bluetooth stability & performance *[1].
Camera
- Fix for issue causing frame drop during video capture in certain modes and conditions *[2].
- General image quality improvements in camera preview/capture *[2].
- General improvements for camera stability & performance *[2].
Display & Graphics
- Fix for issue causing display refresh rate to lock at 60Hz under certain conditions *[2].
- Fix for issue occasionally causing a green flicker to appear in certain media apps when playing HDR content *[2].
- Fix for occasional screen flicker in notification shade when dragging from top of screen *[2].
- Fix for occasional white screen flash after display goes to sleep *[1].
- General improvements for Adaptive brightness response in certain conditions *[2].
Framework
- Fix for issue causing persistent new device setup prompt to appear in certain conditions *[1].
- Fix for issue causing screensaver to turn on while toggled off *[1].
- General improvements for keyboard responsiveness & performance *[1].
Media
- Fix for issue causing DRM-enabled media to play at lower resolutions in certain apps *[7].
Sensors
- Fix for issue causing Active Edge to take a screenshot instead of opening Assistant in certain conditions *[5].
- Fix for issue causing device to occasionally continue vibrating after accepting or dismissing a call *[1].
- Fix for issue preventing auto-rotate to detect device orientation in certain conditions *[2].
- Fix for issue causing weaker haptic feedback in certain conditions *[2].
- General improvements for Lift-to-wake response & performance *[2].
- General improvements for Quick Tap response & performance *[6].
- General improvements for sensor stability & response in certain conditions *[2].
System
- Fix for issue causing inadvertent "device corrupt" error to appear in certain conditions *[2].
- Fix for issue occasionally preventing OTA updates to install *[7].
- General improvements for memory efficiency & performance *[8].
- General improvements for system stability & performance *[1].
- Kernel update to 4.9.292 for Pixel 3a & Pixel 3a XL.
- Kernel update to 4.14.257 for Pixel 4, Pixel 4 XL & Pixel 4a.
- Kernel update to 4.19.220 for Pixel 4a (5G), Pixel 5 & Pixel 5a (5G).
- Kernel update to 5.10.66 for Pixel 6 & Pixel 6 Pro.
Telephony
- Fix for issue causing device to reboot repeatedly after transferring SIM *[9].
- Fix for issue causing network data icon to disappear after sending an MMS message in certain conditions *[1].
- General improvements for network connection stability & performance *[1].
Touch
- General improvements for fingerprint sensor stability & performance *[2].
User Interface
- Add shortcut to open Calendar app from At A Glance on home screen *[1].
- Fix for issue causing "Add a language" list to overlap with title text in Settings *[1].
- Fix for issue causing bottom layer of system navigation to disappear in certain conditions *[1].
- Fix for issue causing Bubbles info overlay to appear misaligned over apps under certain conditions *[1].
- Fix for issue causing certain home screen content to display under lock screen when animation duration is customized *[1].
- Fix for issue causing certain home screen icons to appear misaligned in certain conditions *[1].
- Fix for issue causing certain widgets to render incorrectly on home screen after setting up device from a backup *[1].
- Fix for issue causing delay before available networks appear in Internet Tile under certain conditions *[1].
- Fix for issue causing error while adding widgets to home screen after downgrading apps *[1].
- Fix for issue causing fingerprint unlock icon to appear invisible on lock screen in certain conditions *[1].
- Fix for issue causing fingerprint unlock to appear disabled while Smart Lock is enabled under certain conditions *[1].
- Fix for issue causing incoming notifications to occasionally render over Quick Settings while notification shade is expanded *[1].
- Fix for issue causing incorrect colors or theme to display in Quick Settings in certain conditions *[1].
- Fix for issue causing longer load times for UI after unlock in certain conditions *[1].
- Fix for issue causing notification shade to collapse after unlocking device when replying to a notification from the lock screen *[1].
- Fix for issue causing notifications to display as invisible on lock screen under certain conditions *[1].
- Fix for issue causing occasional animation stutter while using Overview in landscape mode *[1].
- Fix for issue causing occasional flicker on lock screen when tapping to expand notifications *[1].
- Fix for issue causing Picture-in-Picture (PIP) controls to display misaligned from window in certain conditions *[1].
- Fix for issue causing Picture-in-Picture (PIP) windows to dismiss when flinging across the screen under certain conditions *[1].
- Fix for issue causing Quick Settings overlay to stay on the screen in certain conditions *[1].
- Fix for issue causing recent apps to not display in Overview under certain conditions *[1].
- Fix for issue causing the end of the "All Apps" list in Settings to cut off if certain apps are disabled *[1].
- Fix for issue causing wallpaper to appear blurred after locking screen with app drawer open *[1].
- Fix for issue enabling Quick Settings toggles to be tapped from home screen in certain conditions *[1].
- Fix for issue occasionally causing app splash screens to flash on screen without a transition *[1].
- Fix for issue occasionally causing battery charge level to incorrectly display on Ambient display (AOD) *[1].
- Fix for issue occasionally causing blank background on home screen after setting wallpaper *[1].
- Fix for issue occasionally causing device wallpaper to flash before resuming app after unlocking the device *[1].
- Fix for issue occasionally causing gap between app icons to appear in app drawer *[1].
- Fix for issue occasionally causing icons and text in connected devices Settings page to appear misaligned *[1].
- Fix for issue occasionally causing prompt to disable mobile network to appear when scrolling in Network settings screen *[1].
- Fix for issue occasionally causing silent notifications to appear under alerting section in notification shade *[1].
- Fix for issue occasionally causing the launcher to crash when when entering overview in 3-button navigation mode *[1].
- Fix for issue occasionally causing the notification shade to appear transparent in the launcher *[1].
- Fix for issue occasionally causing volume slider overlay to jump to the edge of the screen before disappearing *[1].
- Fix for issue occasionally causing widgets with dynamic theming to display using a different color palette after waking device *[1].
- Fix for issue occasionally preventing weather information to display in At A Glance widget on home screen *[1].
- Fix for issue preventing conversation bubble to be dismissed in certain conditions *[1].
- Fix for issue preventing double-tap to wake from being disabled under certain conditions *[1].
- Fix for issue preventing mirroring device screen to cast display under certain conditions *[1].
- General improvements for performance in certain UI transitions and animations *[1].
- General improvements for split screen support with certain third party launchers *[1].
Wi-Fi
- Fix for issue causing Wi-Fi network connection to drop unexpectedly under certain conditions *[2].
- General improvements for Wi-Fi stability & performance *[1].
---------------------------------------------------------------
Device Applicability
*[1] Included on Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 5a (5G), Pixel 6 & Pixel 6 Pro
*[2] Included on Pixel 6 & Pixel 6 Pro
*[3] Included on Pixel 4, Pixel 4 XL, Pixel 5, Pixel 6 & Pixel 6 Pro
*[4] Included on Pixel 4 & Pixel 4 XL
*[5] Included on Pixel 3a, Pixel 3a XL, Pixel 4 & Pixel 4 XL
*[6] Included on Pixel 4a (5G), Pixel 5, Pixel 5a (5G), Pixel 6 & Pixel 6 Pro
*[7] Included on Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 4a (5G), Pixel 5 & Pixel 5a (5G)
*[8] Included on Pixel 4a (5G), Pixel 5 & Pixel 5a (5G)
*[9] Included on Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a
Snap at night, type responses in calls and more from Pixel
Google Pixel•2022/3/7
Your Pixel gets a boost of helpfulness with Feature Drops. They’re automatic software updates that send new features, tricks, and apps to your phone. So your Pixel keeps getting better and more helpful as time goes on *[1].
The latest features will begin rolling out to Pixel devices starting on March 7th, continuing in stages over the next two weeks. The update will begin to roll out for Pixel 6 and Pixel 6 Pro users starting later this month. Be sure to update to the latest Android version and update your Android apps, then look out for a notification from the Tips app to learn more about all of the ways your Pixel just got more helpful.
More ways to communicate with captions.
Live Caption is expanding to support people who cannot or prefer not to speak on phone calls to communicate on the Pixel 6 and Pixel 6 Pro. Now you can see captions of what the other person says and type back a response that will be read out loud on the other end *[2].
Night Sight in Snapchat.
Night Sight lets you take amazing photos in low light. Now that same technology is available right in the Snapchat app. Just select low light mode, and you’ll never miss a moment, even in the dark *[3].
Know thy battery power.
Pixel’s new battery widget shows you the battery level of your Pixel and other Bluetooth®-connected devices like Pixel Buds *[4]. So you’ll never be caught by surprise by a low battery.
Make your messages more fun.
Why just say it when you can show it? Custom text stickers let you turn your text into something more expressive and personalized. Just tap an emoji and your Pixel will show you options for turning your words into fun illustrated stickers *[5].
Do more from your lock screen.
At a Glance shows you useful info like the battery levels of your connected devices, and safety check countdowns on your lock and home screens – so you can keep track of what’s happening with just, well, a glance. All without having to unlock your phone *[6].
More languages. More ways to translate.
With Live Translate on Pixel 6 and Pixel 6 Pro, you can communicate in different languages. Pixel can now translate your face-to-face conversations in Spanish, Italian, and French – all on your phone. Just say, “Hey Google, be my interpreter.” With Live Caption, your Pixel can now identify Spanish in YouTube and other media, and translate it automatically *[7].
Calling a business just got easier.
Pixel helps you save time when you call a business. It shows you the best times to call to avoid long waits *[8]. You can also see and tap the company’s menu options so you can get to the right place with less hassle *[9]. Now available on Pixel 3a or newer phones.
Transcribe in more languages.
Recorder lets you instantly transcribe audio into text so you can search, edit, and share your recordings *[10]. It’s fast, it’s easy, and it’s now available in Spanish and Italian on Pixel 6 and Pixel 6 Pro.
New cultural wallpapers.
Keep your Pixel screens culturally relevant with the latest Curated Culture wallpaper collection. This latest installment celebrates International Women’s Day with 3 new wallpapers created by artist Manjit Thapp. She is an illustrator based in the UK whose work revolves around female characters. She combines digital and traditional media, layering patterns and textures to create her illustrations. Her work is inspired by bold colors, everyday feelings, nature, and fashion.
Summary of availability per device
----------------------------------------------------------------
Disclaimers
*[1] Your Pixel will generally receive Feature Drops during the applicable Android update and support periods for the phone. See g.co/pixel/updates for details. Availability of some Feature Drops may vary.
*[2] Available only on Pixel 6 and Pixel 6 Pro. Not available in all languages or countries. Not available on all media or apps. See g.co/help/livecaption for details.
*[3] Available only on Pixel 6 and Pixel 6 Pro.
*[4] Pixel Buds sold separately. The Bluetooth® word mark is a registered trademark owned by the Bluetooth SIG, Inc.
*[5] Requires US English version of Gboard.
*[6] Requires compatible device (sold separately).
*[7] Available only on Pixel 6 and Pixel 6 Pro. Not available in all languages or countries. Not available on all media or apps. See g.co/pixel/livetranslate for details.
*[8] US only. English only. Available only on Pixel 3a or newer phones. Toll-free numbers only. May not detect every on-hold scenario.
*[9] US only. English only. Available on Pixel 3a or newer phones. Toll-free numbers only.
*[10] Not available in all countries or languages. See g.co/pixel/recorder for details. Recorder sharing requires internet connection.Google Pixel Update - February 2022
Google Pixel•2022/2/7
Hello Pixel Community,
We have provided the monthly software update for February 2022. All supported Pixel devices running Android 12 will receive these software updates starting today. The rollout will continue over the next week in phases depending on carrier and device. Users will receive a notification once the OTA becomes available for their device. We encourage you to check your Android version and update to receive the latest software.
Details of this month’s security fixes can be found on the Android Security Bulletin:
https://source.android.com/security/bulletin
https://source.android.com/security/bulletin
Thanks,
Google Pixel Support Team
Software versions
Global
- Pixel 3a (XL): SQ1A.220205.002
- Pixel 4 (XL): SQ1A.220205.002
- Pixel 4a: SQ1A.220205.002
- Pixel 4a (5G): SQ1A.220205.002
- Pixel 5: SQ1A.220205.002
- Pixel 5a (5G): SQ1A.220205.002
- Pixel 6: SQ1D.220205.003
- Pixel 6 Pro: SQ1D.220205.003
What’s included
The February 2022 update includes bug fixes and improvements for Pixel users – see below for details.
Camera
- Fix for issue causing device reboot when using camera in certain conditions *[1].
Bluetooth
- Fix for issue causing audio playback to disconnect while using certain Bluetooth devices *[1].
- General improvements for Bluetooth audio quality with certain media codecs *[1].
Framework
- Fix for issue causing keyboard to display over input text in certain conditions *[2].
Telephony
- Connectivity fixes for specific carrier networks *[3].
---------------------------------------------------------------
Device Applicability
*[1] Included on Pixel 6 & Pixel 6 Pro
*[1] Included on Pixel 6 & Pixel 6 Pro
*[2] Included on Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 5a (5G), Pixel 6 & Pixel 6 Pro
*[3] Included on Pixel 4, Pixel 4XL, Pixel 4a (5G) & Pixel 5 (C Spire, Cellcom)
Google Pixel•2022/1/21
Hey J b 8842. We're sorry you've been experiencing this issue, and thank you for reporting it. We've identified a fix and will roll it out this coming summer. You can watch for updates on the Pixel Community through our monthly Google Pixel Update.
推荐的回答
Google Pixel Update - January 2022
Google Pixel•2022/1/4
Hello Pixel Community,
We have provided the monthly software update for January 2022. All supported Pixel devices running Android 12 will receive these software updates starting January 4. The rollout will complete in phases depending on carrier and device, and users will receive a notification once the OTA becomes available for their device. We encourage you to check your Android version and update to receive the latest software.
The software update for Pixel 6 and Pixel 6 Pro will begin rolling out to devices on January 14. This update includes all the fixes indicated below as well as all fixes for Pixel 6 and Pixel 6 Pro in the December 2021 update post. The update will be available for all devices over the following week, but exact timing may vary depending on your carrier and country.
Details of this month’s security fixes can be found on the Android Security Bulletin:
https://source.android.com/security/bulletin
https://source.android.com/security/bulletin
Thanks,
Google Pixel Support Team
Software versions
Global
- Pixel 3a (XL): SQ1A.220105.002
- Pixel 4 (XL): SQ1A.220105.002
- Pixel 4a: SQ1A.220105.002
- Pixel 4a (5G): SQ1A.220105.002
- Pixel 5: SQ1A.220105.002
- Pixel 5a (5G): SQ1A.220105.002
- Pixel 6: SQ1D.220105.007
- Pixel 6 Pro: SQ1D.220105.007
What’s included
The January 2022 update includes bug fixes and improvements for Pixel users – see below for some notable improvements.
Framework
- Fix for issue causing screen to unlock after missed call when no screen lock is set *[1].
Network & Telephony
- Improvements for data connectivity on certain networks and conditions *[3].
- Fix for issue preventing use of Call Screen feature on certain networks *[3].
- Fix for issue preventing emergency calls in certain conditions while some third-party apps are installed *[4].
Power
- Fix for issue preventing Pixel Stand setup to start after updating apps in certain conditions *[2].
- Fix for issue causing higher background battery usage in certain conditions *[3].
System
- Fix for issue causing incorrect data usage accounting in Network menu on some networks *[1].
- Fix for issue causing device to reboot in certain conditions after taking an OTA software update *[3].
User Interface
- Fix for issue causing a black frame to appear when dismissing the Assistant overlay on the lock screen *[1].
- Fix for issue causing memory leak in system UI under certain conditions *[1].
- Fix for issue causing navigation bar to be hidden when switching device orientation in certain conditions *[1].
- Fix for issue causing PIP window to render incorrectly for certain apps *[1].
Wi-Fi
- Fix for issue causing Wi-Fi network to drop connection in certain conditions *[3].
---------------------------------------------------------------
Device Applicability
*[1] Included on Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 5a (5G), Pixel 6 & Pixel 6 Pro
*[2] Included on Pixel 4 / XL, Pixel 5, Pixel 6 & Pixel 6 Pro
*[3] Included on Pixel 6 & Pixel 6 Pro
*[4] Included on Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 5a (5G), Pixel 6 & Pixel 6 Pro
December 2021 Update Paused
Google Pixel•2021/12/30
Hey Pixel Community,
The Pixel team paused the December software update to Pixel 6 and Pixel 6 Pro devices after some users reported calls were dropping or disconnecting. We have now identified a fix that will roll out in a software update by late January. This update will also include all the fixes and improvements that were originally planned in December. If you received the December software update on Pixel 6 or Pixel 6 Pro and are still experiencing mobile connectivity issues, you can revert to the previous software version using the Android Flash Tool (flash.android.com) and performing a factory reset. Please back up your phone before restoring to the previous software version. If you are not experiencing mobile connectivity issues, no action is required. We sincerely apologize for the inconvenience and appreciate your patience as we roll out the fix.
Update: The January software update will start rolling out to Pixel 6 and Pixel 6 Pro devices today. Check out the January Pixel Update post to learn more about the software. This software will include all the fixes listed for the December update as well as the January update.
Your Pixel Community Manager,
Camille
Google Pixel•2021/12/29
Hey Marko and Pixel Community,
When using a Pixel device outside of the supported regions, double-checking that the device’s network hardware is compatible with your carrier is important. Please use caution and understand that your Pixel device may not be compatible with your carrier in using 5G, VoLTE, and Wi-Fi calling outside of a supported region. When we launch in each region, we work to ensure that our device hardware is compatible with their major carrier networks.
Sincerely,
Camille, Pixel Community Manager
推荐的回答
Pixel Stand now available!
Google Pixel•2021/12/13
Hey Pixel Community,
If you didn’t catch our announcement post on the Pixel Stand pre-order, here’s a friendly reminder that it is now available on the Google Store as well as select online and retail partners.
The latest software is necessary for your compatible Pixel phones to receive up to 23 watt charging. The new software started rolling out to Pixel 6 and Pixel 6 Pro today, but may not be available for all regions until later in the month. To determine when this update will be available for your Pixel, please refer to the Pixel support forum.
Google Pixel•2021/12/9
Hey Eric and Pixel Community,
We have received reports of issues with sensitivity and lingering for the Game Dashboard icon. In the December update, we have fixed all issues with icon lingering . While we work on the sensitivity issues, we recommend trying the following steps to shift the placement of the icon:
- Launch the Settings app
- Go to Apps
- Tap Game settings
- Toggle to enable Game Dashboard - Show Game Dashboard shortcut in games
Note: This will not remove the icon entirely, but allows you to move the icon to a desired position.
Your Pixel Community Manager,
Camille
推荐的回答
Google Pixel Update - December 2021
Google Pixel•2021/12/6
Hello Pixel Community,
We have provided the monthly software update for December 2021. All supported Pixel devices running Android 12 will receive these software updates as part of the December 2021 update, which begins rolling out to users today. The rollout will continue over the next month in phases depending on carrier and device. The rollout will start on Pixel 6 and Pixel 6 Pro later this month. We will provide an update to this post once it is available. Users will receive a notification once it becomes available. We encourage you to check your Android version and update to receive the latest software.
Details of this month’s security fixes can be found on the Android Security Bulletin:
https://source.android.com/security/bulletin
https://source.android.com/security/bulletin
Thanks,
Google Pixel Support Team
Software versions
Note: Users may either receive the global version or a regional specific version depending on their carrier
Global
- Pixel 3a (XL): SQ1A.211205.008
- Pixel 4 (XL): SQ1A.211205.008
- Pixel 4a: SQ1A.211205.008
- Pixel 4a (5G): SQ1A.211205.008
- Pixel 5: SQ1A.211205.008
- Pixel 5a (5G): SQ1A.211205.008
What’s included
In addition to new features, the December 2021 update includes several fixes and improvements across many areas including device performance, stability, connectivity, and more – see below for some notable improvements.
Apps
- Fix for issue causing Assistant to unintentionally start a phone call in certain conditions *[1].
- Fix for stuck or frozen app UI in certain conditions *[7].
Audio
- General fixes & improvements for audio playback issues in certain apps *[1].
- Fix for issue causing audio noise in videos captured while using certain phone cases *[1].
- Fix for issue causing microphone to cut out during calls in certain conditions *[1].
- Fix for issue causing occasional audio glitch when adjusting volume levels *[1].
- Fix for issue occasionally preventing audio playback from speaker in certain conditions *[1].
- Fix for issue preventing Now Playing to search for unrecognized music *[1].
Battery & Power
- Additional improvements for battery charging information shown in notification shade *[4].
- General improvements for battery & thermal performance in certain conditions *[7].
- General improvements for wireless charging in certain conditions *[5].
- Improvements for alignment detection on Pixel Stand in certain conditions *[5].
- Fix for issues occasionally causing incorrect Battery usage accounting to display in Settings *[7].
Biometrics
- General improvements for fingerprint sensor stability & performance *[1].
- Additional fixes for issues preventing enrollment of new fingerprints in certain conditions *[1].
- General improvements for face unlock stability & performance *[6].
Bluetooth
- General Bluetooth stability improvements for certain conditions *[3].
- Fix for distorted audio over Bluetooth in certain scenarios *[1].
- Fix for issue causing Bluetooth to turn on after disabling in certain conditions *[7].
- Fix for volume adjustment issues with certain Bluetooth audio devices *[7].
Camera
- General image quality improvements in camera preview/capture *[1].
- General improvements for camera stability & performance *[1].
- General improvements for auto-focus response in certain capture modes *[1].
- General improvements for color consistency in viewfinder preview *[1].
- Fix for issue causing blank viewfinder preview in certain conditions *[1].
Display & Graphics
- Enable ANGLE graphics support library for certain apps and games *[1].
- Add additional example images for display color options in Settings *[7].
- General improvements to keep the screen on after multiple manual wakes *[7].
- General improvements for Adaptive brightness response in certain conditions *[7].
- Fix for occasional screen flicker during brightness adjustment *[1].
- Fix for issue preventing Smooth Display to switch display refresh rate in certain conditions *[1].
- Fix for issue causing screen flicker after locking or unlocking device in certain conditions *[1].
- Fix for occasional white screen flash after display goes to sleep *[7].
Framework
- Fix for issue causing app icons to display as pending downloads after installation completes *[7].
- Fix for issue causing Play store app installation to pause indefinitely in certain conditions *[7].
- Fix for issue occasionally preventing Work Profile setup to complete in certain conditions *[7].
- Fix for issue preventing all settings or apps to be restored from backup during setup in certain conditions *[7].
Media
- Fix for issue causing system crash during media playback in certain conditions *[7].
Network & Telephony
- General improvements for network connection stability & performance *[7].
- Fix for crash in Settings when toggling Airplane mode on certain network configurations *[7].
- Fix for issue that disabled call features on certain devices or networks in certain conditions *[1].
Sensors
- General improvements for sensor stability & response in certain conditions *[2].
- General improvements for Quick Tap response & performance *[2].
- General improvements for Auto-rotate response in certain device orientations *[4].
- General improvements for Adaptive brightness response in certain conditions *[7].
- Fix for issue preventing lift to wake and double tap to wake in certain conditions *[1].
- Fix for issue preventing Always-on-display from turning on in certain conditions *[1].
- Fix for issue causing unexpected haptics or vibration in certain conditions *[1].
System
- Kernel update to 4.9.279 for Pixel 3a & Pixel 3a XL.
- Kernel update to 4.14.243 for Pixel 4, Pixel 4 XL & Pixel 4a.
- Kernel update to 4.19.202 for Pixel 4a (5G), Pixel 5 & Pixel 5a (5G).
- General improvements for system stability & performance *[7]
- Fix for issue causing device to freeze after sleeping while charging in certain conditions *[1].
- Fix for issue occasionally preventing OTA updates to install *[7].
User Interface
- Add Material You dynamic theming support for the device boot animation *[7].
- Improvements for Internet tile in Quick Settings *[7].
- Improvements for Quick Settings layout in certain device orientations *[7].
- Fix for issue causing display to stay on during wireless charging *[5].
- Fix for issue causing Game Dashboard icon to display over lock screen *[7].
- Fix for issue causing incorrect colors or theme to display in Quick Settings in certain conditions *[7].
- Fix for issue causing lock screen icons to display in notification shade in certain conditions *[7].
- Fix for issue causing notification History & Clear all buttons to occasionally display incorrectly *[7].
- Fix for issue causing persistent app media controls in notification shade in certain conditions *[7].
- Fix for issue causing persistent call notification in certain conditions *[7].
- Fix for issue causing persistent Turn off work apps button in app drawer *[7].
- Fix for issue causing screen flicker after locking or unlocking device in certain conditions *[7].
- Fix for issue causing Settings to crash in Conversations menu in certain conditions *[7].
- Fix for issue causing undismissable Game Dashboard button during gameplay in certain conditions *[7].
- Fix for issue causing app drawer to scroll to the top after clearing search query *[7].
- Fix for issue causing certain home screen icons to appear misaligned in certain conditions *[7].
- Fix for issue enabling Quick Settings toggles to be tapped from home screen in certain conditions *[7].
- Fix for issue hiding date or time in Quick Settings in certain conditions *[7].
- Fix for issue occasionally causing blank background on home screen after setting wallpaper *[7].
- Fix for issue occasionally causing Quick Settings to pull down after unlocking device *[7].
- Fix for issue occasionally causing UI elements to display with transparent backgrounds *[7].
- Fix for issue occasionally displaying Work Profile badge icon on personal apps or contacts *[7].
- Fix for issue preventing conversation bubble to be dismissed in certain conditions *[7].
- Fix for issue preventing search results to display in Settings in certain conditions *[7].
- Fix for occasional screen flicker in notification shade when dragging from top of screen *[7].
- Fix for occasional flickering when quickly switching between apps in certain conditions *[7].
Wi-Fi
- General improvements for Wi-Fi stability & performance *[7].
- Fix for issue that would occasionally disconnect device from Wi-Fi in certain conditions *[1].
----------------------------------------------------------------
*Updates for Pixel 6 and Pixel 6 Pro have been delayed until January 2022. Please refer to this post for information on the January 2022 software update.Device Applicability
*[1] Included on Pixel 6 & Pixel 6 Pro
*[2] Included on Pixel 4a (5G), Pixel 5, Pixel 5a (5G), Pixel 6 & Pixel 6 Pro
*[3] Included on Pixel 4a (5G), Pixel 5, Pixel 5a (5G)
*[4] Included on Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 5a (5G), Pixel 6 & Pixel 6 Pro
*[5] Included on Pixel 4 / XL, Pixel 5, Pixel 6 & Pixel 6 Pro
*[6] Included on Pixel 4 & Pixel 4 XL
*[7] Included on Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 5a (5G), Pixel 6 & Pixel 6 Pro
Quick Tap to Snap and other Pixel updates
Google Pixel•2021/12/6
Your Pixel gets a boost of helpfulness with Feature Drops. They’re automatic software updates that send new features, tricks, and apps to your phone, making it better and more helpful as time goes on. Your Pixel now recognizes more songs, lets you access Snapchat from your lock screen*[1], and more. Everything happens over the air, so you get the new-phone feeling without needing to get a new phone*[2].
The features will begin rolling out to Pixel devices starting on December 6th, continuing in stages over the next two weeks. The update will begin to roll out for Pixel 6 and Pixel 6 Pro users starting later this month. Update to the latest Android version and update your Android apps to receive the latest features. Once updated, look out for a notification from the Tips app to learn more about all of the ways your Pixel just got more helpful.
An easier way to share files with people around you.
Nearby Share lets you send photos, videos, files, map locations, and more. Now you can quickly find nearby UWB devices to share with through the highlighted arc right on your screen*[3].
Your Pixel is also a car key.
With digital car key, you can lock, unlock, and even start your car with your phone. Now, on select BMW models, you can do all of these things from your Pixel with just a tap*[4].
Quick Tap to Snap.
You can already customize the actions your Pixel takes when you use Quick Tap, from taking a screenshot to playing music. With Quick Tap to Snap, now you can access Snapchat directly from your lock screen, making Pixel the fastest phone to open Snapchat. Simply tap twice on the back of your Pixel to open Snapchat, so you’ll never miss a shareable moment*[1]. Starting in December you’ll also be able to apply a new Pixel-exclusive Lens – Pixel Face – to your Snaps. Look out more for Pixel-exclusive Lenses in future feature drops.
Find even more music with new features in Now Playing.
Now Playing’s new search button can help you find much more music. If your phone hasn’t identified a track automatically, tap the search button to use Google to find it*[5]. And now, when you find a track you like, you can save it to your favorites so you can easily go back and listen to it later*[6]. Just tap the musical note next to the track recognition on your lock screen to add it as a favorite. Find your favorites in Now Playing history.
Your Pixel can call for help, even if you can’t.
When car crash detection is turned on in the Personal Safety app, your phone can help detect if you’ve been in a severe car accident*[8]. If a crash is detected, your phone will check in with you to see if you’re OK. If there’s no response, Pixel can share your location and other relevant details with emergency responders. Car crash detection is now supported in Taiwan, Italy, and France, in addition to Spain, Ireland, Japan, the UK, Australia, Singapore, and the US.
Recorder now transcribes in more languages.
Recorder lets you instantly transcribe audio into text so you can search, edit, and share your recordings. It’s fast, it’s easy, and it’s now available in Japanese, French, and German on Pixel 3 and newer Pixel phones*[9].
It’s all about that bass.
Get more control over the bass levels on your Pixel Buds A-Series*[10]. You can now use a slider that lets you adjust the bass from -1 to +4, giving you twice the bass range you have now. So go ahead and pump up that bass.
New Curated Culture wallpapers.
Keep your Pixel screens culturally relevant with the latest Curated Culture wallpaper collection*[11]. This latest installment celebrates International Day of People with Disabilities. We worked with Dana Kearley (she/they), a chronically ill and disabled multidisciplinary artist. Their work is inherently autobiographical, and is grounded in tenderness, sickness, and disability. It explores the complexities and nuances of living in a sick and disabled body while playfully using color, texture, light, and shadow.
Press and hold the power button to get help from Google.
With Android 12, you can now press and hold the power button to get help from your Google Assistant. You can also adjust how long you’d like to hold the power button to activate Google Assistant*[7].
Summary of availability per device
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Disclaimers
*[1] Available only on Pixel 4a with 5G or newer Pixel phones.
*[2] Your Pixel will generally receive Feature Drops during the applicable Android update and support periods for the phone. See g.co/pixel/updates for details. Availability of some Feature Drops may vary.
*[3] UWB-based features available only on Pixel 6 Pro.
*[4] Not available in all countries. Available only on Pixel 6 and Pixel 6 Pro. See g.co/android/digitalcarkey for details.
*[5] Requires internet connection. Available only on Pixel 4 or newer Pixel phones.
*[6] Available only on Pixel 3a or newer Pixel phones.
*[7] Available only on Pixel 3 or newer Pixel phones. Google Assistant and some related features are not available in all languages. See g.co/assistant/languages for updates to language availability.
*[8] Available only on Pixel 3, 4 or newer Pixel phones. Not available on Pixel 3a. Not available in all languages or countries. Car crash detection may not detect all accidents. High-impact activities may trigger calls to emergency services. This feature is dependent upon network connectivity and other factors and may not be reliable for emergency communications or available in all areas. For country and language availability and more information see g.co/pixel/carcrashdetection.
*[9] Recorder sharing requires internet connection.
*[10] Requires a Pixel phone, or an Android 6.0+ device with the Pixel Buds app. Pixel Buds A-Series sold separately.
*[11] Available only on Pixel 3 or newer Pixel phones.
Introducing the new Pixel Stand
Google Pixel•2021/11/18
In October, we announced on our blog that we would be introducing faster wireless charging access for the Pixel 6 and Pixel 6 Pro. We’re delighted to reveal that the Pixel Stand (2nd gen) is here! The new Pixel Stand charges the Pixel 6 at up to 21W and Pixel 6 Pro at up to 23W with the help of a nearly silent fan to keep things cool for hours of power in minutes of charge.
The Pixel Stand (2nd gen) is now available for pre-order in the United States and eight other countries, and launches on December 13.
Pre-order a Pixel Stand on the Google Store online and at our Chelsea, NYC location.
Update 12/30/2021:
The software update which enables fast wireless charging up to 23W on Pixel 6 and 6 Pro will roll out by late January 2022. Customers will need to update their devices to software version SQ1D.211205.016.A1, SQ1D.220105.xxx or newer and complete Pixel Stand app onboarding to unlock fast wireless charging. Check & update your Android version to make sure your device is on the latest software version or newer.
How charging works on Pixel 6 and Pixel 6 Pro
Google Pixel•2021/11/18
The Pixel 6 Series was designed to deliver battery life that lasts all day. Incorporating some of Pixel’s largest batteries encouraged upgrades to charging as well: from a user perspective, a bigger battery shouldn’t have to mean it takes longer to charge to 100%.
Battery cell design determines the maximum charging power required for smartphones. A battery can be designed for high energy density, or for fast charging power capability, which requires trading off capacity to minimize battery degradation.
Google has designed the high energy density cells in Pixel 6 and Pixel 6 Pro to strike a balance between battery life, longevity and fast charging. Regardless of available power coming from the wall plug, the actual power delivered through a full charge cycle varies over the course of a single charge. The charge rate at any moment is based on factors such as battery cell and system design, temperature, system usage, and state of charge.
We’ve optimized Pixel’s lithium-ion battery for high charge rates when the battery level is low. Pixel 6 can get up to 50% in around 30 minutes (with Google’s 30W USB-C Power Charger), and quickly reaches up to 80% in about an hour, depending on device usage and temperature.1 The peak power that Pixel 6 and Pixel 6 Pro draw from the wired charger is 21W and 23W, respectively. As the battery gets closer to full, charging power is gradually reduced in order to improve battery longevity.
Pixel may also pause charging above 80% under certain conditions, and if you enable Adaptive Charging, Pixel can optimize charge rates for gradual overnight charging. Taken together, these approaches help you charge your Pixel quickly when the battery is low, but also help minimize degradation to preserve the lifespan of your battery.
Wired charging and wireless charging
The Pixel 6/Pro is designed to work with existing USB PD and BC1.2 wall chargers. However, it can charge more efficiently with chargers like our 30W USB-C Power Adapter which supports the new USB PD 3.0 PPS standard.
Wireless charging is typically less efficient, and is therefore slower, than wired charging. The new Pixel Stand was designed along with the 30W USB-C charger to enable fast, convenient wireless charging, with an active cooling fan to dissipate heat. Together, the new Pixel Stand and Google’s 30W USB-C Power Adapter can deliver the maximum power needed to charge the Pixel 6 and Pixel 6 Pro rapidly.
1 Charging testing conducted by Google in mid-2021 on pre-production hardware and software using default settings with the device powered on. Charging speed depends upon many factors including usage during charging, battery age and ambient temperature. Actual charging speed may be lower.
November software update for Pixel 6 and Pixel 6 Pro (US and Japan only, selected carriers)
Google Pixel•2021/11/17
Hello Pixel Community,
The November software update includes minor bug fixes and some fingerprint sensor performance improvements for Pixel 6 and 6 Pro. This is separate from the November security fixes, details of which can be found here.
Checking for the software update
The November software update will automatically download silently in the background. After the download completes, it will prompt you to reboot your device. In case the software update is not seen, follow the instructions below:
- Go to Settings -> System -> System update -> Check for update
- Install the software update
- Depending on your network connection speed and number of apps involved, this will take about 25-50 minutes
- Reboot the device after taking the update
Timing and availability
This update will start rolling out on 11/16 and continue over the next week*[1]. Customers with an unlocked Pixel 6 and Pixel 6 Pro and those on the following carrier networks will receive the update in November. Customers on other carrier networks and in other countries will receive the update in December 2021.
Software update Build number
After the software update, your device software version (Settings -> About phone -> Build number) will be one of the following:
- SD1A.210817.037
- SD1A.210817.037.A1 (Verizon Customers)
----------------------------------------------------------------
Disclaimers
*[1] Your Pixel phone will receive feature drops during the applicable Android update and support periods for the phone. See g.co/pixel/updates for details.
Introducing Pixel Pass
Google Pixel•2021/10/19
Hi Pixel Community,
With the opening of pre-orders for Pixel 6 and Pixel 6 Pro, we also wanted to introduce a whole new way to get the most out of your Pixel phone.
You can now purchase your new Pixel through Pixel Pass (1), one easy subscription that gives you access to:
- The latest Pixel phone, with the option to upgrade to a new Pixel after 2 years
- Hassle-free screen repairs, replacements, and accidental damage coverage with Preferred Care (2)
- Automatic phone backups and 200GB of cloud storage with Google One
- Ad-free YouTube videos and non-stop music streaming with YouTube Music Premium
- Access to hundreds of apps and games without ads or in-app purchase with Google Play Pass
- Access to Google Store offers throughout your subscription
Plus, if you subscribe to Pixel Pass on Google Fi with a phone plan, you save $5 off your monthly bill.
To learn more info about Pixel Pass, check out our recent blog post here. Pixel Pass with Pixel 6 and 6 Pro will be available for pre-order today in the United States. All details on pricing can be found at the Google Store or Google Fi.
Disclaimers
- Available only in the US. Includes YouTube Premium, Google Play Pass, and Google One. Does not include carrier service plan. Monthly subscription price varies by plan. Monthly subscription price varies by plan. Upgrades may change monthly price. If you cancel during the 24-month cycle, you will be required to pay the remaining value of your Pixel device at a non-discounted price, and your access to bundled services will terminate. Device protection includes an additional year of coverage for mechanical breakdown (in addition to the one-year manufacturer warranty), and up to two claims of accidental coverage for two years. Claim coverage subject to deductible(s). See g.co/pixelpass/tos for full terms.
- Preferred Care valued at $7/month or $149 for 2 years for Pixel 6, and $9/month or $199 for 2 years for Pixel 6 Pro. Learn more
Pixel-first features with Android 12
Google Pixel•2021/10/19
Hi Pixel Community,
This October, we’re dropping new features for Pixel along with Android 12. Android 12 delivers even more personal, safe and effortless experiences on your device. Featuring a totally reimagined UI just for you, new privacy features that are designed for your safety and put you in control, and more seamless ways to get right to your gameplay or even switch to a new device.
The features will begin rolling out to Pixel devices soon and will roll out in phases. You'll receive a notification once it becomes available. Update to the latest Android version and update your Android apps to receive the latest features.
Check out the Android 12 blog post for additional details.
Introducing the Pixel 6 and Pixel 6 Pro
Google Pixel•2021/10/19
Hi Pixel Community,
They’re finally here! The Pixel 6 and Pixel 6 Pro, that is. We’re excited to announce our completely redesigned Google Phone. Powered by Google Tensor, Google’s first-ever processor, and the new Android 12, they’re both fast, smart and secure, and designed to adapt to you.
The Pixel 6 features a fresh new design, an all-day battery (1), and new camera system. The Pixel 6 Pro shares the same features, plus an upgraded rear camera, a bigger and faster 120Hz display (2), and premium materials and finish. To learn more about the Pixel 6 and Pixel 6 Pro check out our latest blog post, and find the tech specs here.
The Pixel 6 and Pixel 6 Pro are now available for pre-order in the United States and eight other countries, and launch on October 28.
Looking for the Pixel that's right for you? Head to the Google Store or Google Fi now.
Disclaimers
- Maximum battery life based on testing using a mix of talk, data, standby, and use of other features. Battery life depends upon many factors and usage of certain features will decrease battery life. Battery testing conducted by a third party in California in mid 2021 on pre-production hardware and software, using default settings. Battery testing conducted using two major carrier networks using Sub-6 GHz non-standalone 5G (ENDC) connectivity. Actual battery life may be lower.
- Not available for all apps or content. Display automatically adjusts to optimize for best viewing and battery performance.
Google Android Pixel Security Update - Oct 2021
Google Pixel•2021/10/4
Hello Pixel Community,
We have provided the monthly Android / Pixel update for October 2021. All supported Pixel devices running Android 11 will receive these software updates as part of the October 2021 update, which begins rolling out to users today. We encourage you to check your Android version and update to receive the latest features.
Build numbers:
- Global:
- Pixel 3 (XL): RQ3A.211001.001
- Pixel 3a (XL): RQ3A.211001.001
- Pixel 4 (XL): RQ3A.211001.001
- Pixel 4a: RQ3A.211001.001
- Pixel 4a (5G): RQ3A.211001.001
- Pixel 5: RQ3A.211001.001
- NA/RoW
- Pixel 5a: RD2A.211001.002
- JP
- Pixel 5a: RD2A.211001.001
The OTA update will roll out in phases depending on carrier and device. Users will receive a notification once it becomes available.
Details of security fixes are found in this link :
Thanks,
Google Pixel Support Team
Are you a Pixel Superfan?
Google Pixel•2021/9/13
Hi Pixel Community,
We were inspired to create the Pixel Superfans community because we know many of you love Pixel as much as we do, and we wanted to create a space where we could discuss all things Pixel and Google.
What do you get when you become a Superfan? You'll gain access to Superfans-only events (virtual & in-person), exclusive Q&As with Product, Marketing, and Engineering teams, limited-edition merchandise, access to our private social community, and more to be announced within the coming months.
Program members must be 18 years of age or older, and a resident of the United States. Unfortunately, Google LLC and Alphabet LLC employees, members of the press, and Government employees are not eligible to participate.
For more information on if you’re eligible, head here: https://pixel-take-the-survey.appspot.com/survey/questions/
If you’re interested in joining, simply fill out this form, and we’ll be in touch.
Some of you have asked if this is the same as the Product Expert program. Pixel Superfans is a separate program focused on creating connections and unique Google experiences for our Pixel Superfans community and is not designed to be help-oriented like the Product Experts program. We invite you to join both if you like.
Google Android Pixel Security Update - Sep 2021
Google Pixel•2021/9/7
Hello Pixel Community,
We have provided the monthly Android / Pixel update for September 2021. All supported Pixel devices running Android 11 will receive these software updates as part of the September 2021 update, which begins rolling out to users today. We encourage you to check your Android version and update to receive the latest features.
Build numbers:
- Global:
- Pixel 3 (XL): RQ3A.210905.001
- Pixel 3a (XL): RQ3A.210905.001
- Pixel 4 (XL): RQ3A.210905.001
- Pixel 4a: RQ3A.210905.001
- Pixel 4a (5G): RQ3A.210905.001
- Pixel 5: RQ3A.210905.001
- North America
- Pixel 5a: RD2A.210905.002
- Japan
- Pixel 5a: RD2A.210905.003
The OTA update will roll out in phases depending on carrier and device. Users will receive a notification once it becomes available.
Details of security fixes are found in this link :
Thanks,
Google Pixel Support Team
Pixel Superfans Program Information
Google Pixel•2021/8/20
Hey Pixel Community,
Pixel Superfans is a program for people who love Pixel products. We were inspired to create this program because we know many of you love Pixel as much as we do, and we wanted to create a space where we could get to know each other. Superfans gain access to exclusive Google events, Q&As with our product teams, product giveaways, and other fun experiences.
Introducing the Pixel 5a with 5G
Google Pixel•2021/8/17
Hi Pixel Community,
We’re very excited to reveal our newest phone, the Pixel 5a with 5G! The newest entry to the Pixel A-series adds a larger OLED display, larger battery, and new premium features, including IP67 water resistance (1).
To explore some of the features the Pixel 5a has to offer, check out our latest blog post and read up on the tech specs.
The Pixel 5a with 5G is now available for pre-order in the United States and Japan on the Google Store and launches on August 26.
Pixel 5a with 5G FAQs
Where can I order the device?
In the U.S. Pixel 5a with 5G will be available for purchase on the Google Store and Google Fi (full price or with the Fi subscription program). In Japan, the phone will be available on the Google Store and from Softbank.
How much does it cost?
All details on pricing in selected markets can be found at the Google Store.
How is the battery life?
Pixel 5a with 5G features the largest battery that we’ve ever shipped in an A-Series Pixel phone at 4680 mAh (2). The Pixel 5a with 5G also has features like Adaptive Battery, which learns your favorite apps and reduces power to the ones you rarely use, helping your battery last all day (3). Another great feature, Extreme Battery Saver, helps your Pixel last up to 48 hours (4) when you really need it, by letting you pick your essential apps and pausing all other apps while still letting you access them when you need them.
How is the camera?
Pixel 5a with 5G features a 12.2MP Dual Pixel rear camera and an accompanying ultrawide lens along with an 8MP front-facing camera. Hardware is only half of the Pixel magic. You’ll find our latest version of HDR+ with bracketed exposures, our fifth-generation stabilization with enhanced motion correction, and Night Sight built into default -- and Portrait! -- modes for amazing results in very low light.
What kind of 5G speeds should customers expect to get on a Pixel 5a with 5G?
While Pixel 5a with 5G is ready to connect and provide 5G speeds and service, we advise customers to keep in mind that 5G service, speed and performance depend on many factors including, but not limited to, carrier network capabilities, device configuration and capabilities, network traffic, location, signal strength and signal obstruction. A 5G data plan is also required (sold separately). See g.co/pixel/networkinfo for info.
(1) Screen and battery size compared to Pixel 4a (5G). Pixel 5a (5G) has a water protection rating of IPx7 under IEC standard 60529. Charger and accessories are not water resistant. Water resistance is not a permanent condition and may be compromised due to normal wear and tear, repair, disassembly or damage.
(2) Estimate of typical capacity based upon testing and expected cell behavior.
(3) Maximum battery life based on testing using a mix of talk, data, standby, and use of other features. Battery life depends upon many factors and usage of certain features will decrease battery life. Pixel 5a (5G) battery testing conducted by a third party in California in early 2021 on pre-production hardware and software, using default settings. Testing conducted on two major carrier networks using Sub-6 GHz non-standalone 5G (ENDC) connectivity. Actual battery life may be lower.
(4) For “All day”: Maximum battery life based on testing using a mix of talk, data, standby, and use of other features. Testing conducted on 2 major carrier networks using Sub-6 GHz non-standalone 5G (ENDC) connectivity. For “Up to 48 hours”: Maximum battery life based on testing using a mix of talk, data, standby, and use of limited other features that are default in Extreme Battery Saver mode (which disables various features including 5G connectivity). Testing conducted on 2 major carrier networks. For both claims: Pixel 5a (5G) battery testing conducted by a third party in California in [early 2021] on pre-production hardware and software using default settings, except that, for the “up to 48 hour claim” only, Extreme Battery Saver mode was enabled. Battery life depends upon many factors and usage of certain features will decrease battery life. Actual battery life may be lower.Google Android Pixel Security Update - Aug 2021
Google Pixel•2021/8/2
Hello Pixel Community,
We have provided the monthly Android / Pixel update for August 2021. All supported Pixel devices running Android 11 will receive these software updates as part of the August 2021 update, which begins rolling out to users today. We encourage you to check your Android version and update to receive the latest features.
Build numbers:
- Global:
- Pixel 3 (XL): RQ3A.210805.001.A1
- Pixel 3a (XL): RQ3A.210805.001.A1
- Pixel 4 (XL): RQ3A.210805.001.A1
- Pixel 4a: RQ3A.210805.001.A1
- Pixel 4a (5G): RQ3A.210805.001.A1
- Pixel 5: RQ3A.210805.001.A1
Notable fixes:
The OTA update will roll out in phases depending on carrier and device. Users will receive a notification once it becomes available.
Details of security fixes are found in this link :
Thanks,
Google Pixel Support Team
Google Pixel•2021/7/16
Following up with an update on this thread.
For Pixel 4 XL users that see the Unknown battery message, it is an indicator the battery needs to be repaired or replaced. This could be for a variety of reasons, so we recommend that users reach out to Pixel Support since the Pixel 4 XL qualifies for the extended repair program.
推荐的回答
Google Android Pixel Security Update - July 2021
Google Pixel•2021/7/7
Hello Pixel Community,
We have provided the monthly Android / Pixel update for July 2021. All supported Pixel devices running Android 11 will receive these software updates as part of the July 2021 update, which begins rolling out to users today. We encourage you to check your Android version and update to receive the latest features.
Build numbers:
- Global:
- Pixel 3 (XL): RQ3A.210705.001
- Pixel 3a (XL): RQ3A.210705.001
- Pixel 4 (XL): RQ3A.210705.001
- Pixel 4a: RQ3A.210705.001
- Pixel 4a (5G): RQ3A.210705.001
- Pixel 5: RQ3A.210705.001
Notable fixes:
The OTA update will roll out in phases depending on carrier and device. Users will receive a notification once it becomes available.
Details of security fixes are found in this link :
Thanks,
Google Pixel Support Team
Google Android Pixel Security Update - June 2021
Google Pixel•2021/6/7
Hello Pixel Community,
We have provided the monthly Android / Pixel update for June 2021. All supported Pixel devices running Android 11 will receive these software updates as part of the June 2021 update, which begins rolling out to users today. We encourage you to check your Android version and update to receive the latest features.
Build numbers:
- Global:
- Pixel 3 (XL): RQ3A.210605.005
- Pixel 3a (XL): RQ3A.210605.005
- Pixel 4 (XL): RQ3A.210605.005
- Pixel 4a: RQ3A.210605.005
- Pixel 4a (5G): RQ3A.210605.005
- Pixel 5: RQ3A.210605.005
Notable fixes:
Alongside new features, the June update includes several fixes and improvements across many areas including performance, stability, battery, and more.
The OTA update will roll out in phases depending on carrier and device. Users will receive a notification once it becomes available.
Details of security fixes are found in this link :
Thanks,
Google Pixel Support Team
Another boost of helpfulness from Google
Google Pixel•2021/6/7
Your Pixel is about to get smarter and more fun, while helping you feel safer, with the latest Feature Drop*[1]. From making a video of the night sky with Night Sight*[2] to protecting photos and videos in a Locked Folder to alerts reminding you to look up while you’re out walking, your Pixel is now more helpful than ever.
The features will begin rolling out to Pixel devices starting on June 7, continuing in stages over the next two weeks*[1]. Update to the latest Android version and update your Android apps to receive the latest features. Once updated, look out for a notification from the Tips app to learn more about the ways your Pixel just got more helpful.
Capture the stars in motion
Astrophotography in Night Sight lets you take beautiful photos of the stars. Now you can take it a step further and create a video of the stars moving across the night sky in the app*[2]. It all happens during the same exposure, so you get an amazing still photo as well as a video you can easily share.
Use your phone safely while walking
Stay alert when using your phone while you’re out and about. With Digital Wellbeing, your Pixel can detect that you’re walking and periodically remind you to look up from your screen so you can be mindful of your surroundings.
A hidden space for photos and videos
Some photos and videos need extra privacy. You can move photos and videos to your Locked Folder in Google Photos, or save them to the Locked Folder right after taking them and they’ll stay on your device. Images and videos in your Locked Folder won’t show up in shared albums, memories, or any other apps on your devices, and can only be viewed using your device passcode or fingerprint.
Your Pixel can call for help, even if you can’t
When car crash detection is turned on in the Personal Safety app, your phone can help detect if you’ve been in a severe accident*[3]. If a crash is detected, your phone will check in with you to make sure you’re OK. If there’s no response, Pixel can share your location and other relevant details with emergency responders. Car crash detection is now supported in Spain, Ireland, and Singapore, in addition to the UK, Australia, and the US.
Find out who’s calling before you pick up
Call Screen helps you avoid spam calls. Google can answer unknown numbers and find out who’s calling and why, so you can decide whether to pick up. And now, it’s available in Japan*[4].
Transcribe in more dialects of English
Recorder lets you instantly transcribe audio into text so you can search, edit and share your recordings*[5]. It’s fast, it’s easy and it will soon be available in more English dialects, including Singaorean, Australian, Irish, and British English.
Show your pride on your Pixel
Celebrate Pride on your phone with new wallpapers and ringtones. Three bold, joyful designs, each created especially for Google by artist Ashton Attzs, join our growing Curated Culture wallpaper collection. And new Pride-themed ringtones and notification sounds created by LGBTQ+ artists and YouTube Creators can be found in your settings.
Use your voice to answer or reject calls
Receive calls hands-free, whether you’re driving, cooking or just want to work without interruptions. Just say, “Hey Google, answer call” or “Hey Google, reject call” *[6].
Cut and paste essential info even faster
Cutting and pasting important information just got easier with Gboard. When you copy text that includes things like a phone number, email address, or URL, you’ll see the important pieces of information suggested in the clipboard*[7]. You can easily drop them into places like Messages to share contact information quickly, or Maps to get started on your road trip faster.
Summary of Availability per Device:
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Disclaimers
*[1] Your Pixel phone will receive feature drops during the applicable Android update and support periods for the phone. See g.co/pixel/updates for details.
*[2] Available only on Pixel 4, 4a, 4a (5G), and 5 phones. See g.co/pixel/astrophotography to learn more.
*[3] Not available in all languages or countries. Car crash detection may not detect all accidents. High-impact activities may trigger calls to emergency services. This feature is dependent upon network connectivity and other factors and may not be reliable for emergency communications or available in all areas. For country and language availability and more information see g.co/pixel/carcrashdetection.
*[4] Not available in all languages or countries. For more information, see g.co/help/callscreen.
*[5] Transcription and search are available in English only.
*[6] The Google Assistant and some related features are not available in all languages. See g.co/assistant/languages for updates to language availability.
*[7] Not available in all languages or countries. See g.co/gboard/clipboard for more information.
Google Android Pixel Security Update - May 2021
Google Pixel•2021/5/3
Hello Pixel Community,
We have provided the monthly Android / Pixel update for May 2021. All supported Pixel devices running Android 11 will receive these software updates as part of the May 2021 update, which begins rolling out to users today. We encourage you to check your Android version and update to receive the latest features.
Build numbers:
- Global:
- Pixel 3 (XL): RQ2A.210505.002
- Pixel 3a (XL): RQ2A.210505.002
- Pixel 4 (XL): RQ2A.210505.002
- Pixel 4a: RQ2A.210505.002
- Pixel 4a (5G): RQ2A.210505.003
- Pixel 5: RQ2A.210505.003
The OTA update will roll out in phases depending on carrier and device. Users will receive a notification once it becomes available.
Details of security fixes are found in this link :
Thanks,
Google Pixel Support Team
Google Pixel•2021/4/16
Google is not currently tracking any Camera app or Android OS software issues causing camera apps on Pixel phones to be inoperable. There are a number of factors that can lead to problems with camera hardware over time (wear and tear, drops, etc.), and problems with your phone's camera hardware can result in symptoms such as the Camera app crashing.
If you are experiencing issues like this with your Pixel, we recommend the steps outlined in our camera troubleshooting guide. If troubleshooting doesn’t help, we recommend you contact Google customer support to explore your options for a solution. If your phone is out of warranty and your camera hardware is damaged, your phone may need to be repaired. Out-of-warranty devices can be repaired by an authorized repair partner.
推荐的回答
Google Pixel•2021/4/16
Google is not currently tracking any Camera app or Android OS software issues causing camera apps on Pixel phones to be inoperable. There are a number of factors that can lead to problems with camera hardware over time (wear and tear, drops, etc.), and problems with your phone's camera hardware can result in symptoms such as the Camera app crashing.
If you are experiencing issues like this with your Pixel, we recommend the steps outlined in our camera troubleshooting guide. If troubleshooting doesn’t help, we recommend you contact Google customer support to explore your options for a solution. If your phone is out of warranty and your camera hardware is damaged, your phone may need to be repaired. Out-of-warranty devices can be repaired by an authorized repair partner.
推荐的回答
Pixel x Play Points Promotion Offer Suspended
Google Pixel•2021/4/12
We have suspended redemption of the Pixel x Play Points promotional offer. We are actively working to fix the issue. Additional details are shared below.
The promotional period was slated to run from Oct. 8, 2020 through April 30th, 2021. Customers who purchase and activate a Pixel 4a (5G) or a Pixel 5 by April 30, 2021 in the United States, Germany, France, United Kingdom, Australia, or Taiwan during the promotional period may be eligible to receive Google Play Points.
Unfortunately, after detecting technical issues, we have suspended redemption of this offer.
We are working to fix the issue. If you have any questions, please contact the Play Support team.
Thanks for your patience and support,
Google Pixel Support Team