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Fix problems with your camera

If your camera isn't working, you can try to fix the problem.

After each step, open your camera and check whether it fixed the issue. If not, try the next step.

Note: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version.

Step 1: Clean your camera's lens and laser

If your photos and videos are blurry or the camera has difficulty focusing, try cleaning the camera lens.

If you have a Pixel phone, a Nexus 6P, or a Nexus 5X, also try cleaning the laser sensor. You can see where the lens and laser are on your Pixel phone or Nexus device.

To clean the camera lens and laser sensor, wipe them gently with a soft, clean cloth.

Step 2: Restart your phone

  1. Press and hold your device's Power button.
  2. Tap Power off.
  3. After your phone turns off, press and hold the Power button until your phone turns back on.

Step 3: Clear the app's cache

  1. Open your device’s Settings app Settings app.
  2. Tap Apps & notifications and then See all apps and then Camera. (If you don't see "See all apps," tap App info.)
  3. Tap Storage and then Clear Cache.

Step 4: Update your apps

  1. Open your device's Google Play Store app Play Store.
  2. Tap Menu Menu and then My apps & games.
  3. If any apps need updates, tap Update.

Step 5: Check whether other apps are causing the problem

Use safe mode to check whether another app is causing the problem.

  1. Press and hold your device's Power button.
  2. On your screen, touch and hold Power off Power.
  3. Your device starts in safe mode. You'll see "Safe mode" at the bottom of your screen.
  4. Open your camera and check if the camera is working.
    • If Google Camera works in safe mode, another app might be the problem.
      1. To stop using safe mode, restart your phone.
      2. Uninstall your most recently downloaded app.
      3. Open your camera and check if the issue is fixed. If not, repeat the previous step.
      4. If the problem is fixed, reinstall any apps you removed.
    • If Google Camera doesn’t work in safe mode, see more ways to fix an app.
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