Why can’t I hear sound from my Pixel phone?

If your phone makes intermittent or distorted sounds, try these steps:

You can't clearly hear sounds or it's low volume

Check the strength of your mobile data connection
  1. At the top of your screen, find the mobile signal icon. A filled triangle means that you have a strong signal .
  2. If you don't have a strong connection, find an area with a stronger signal. You can go outside or to another indoor location.


  • To find where your mobile carrier has coverage, go to their website and check their coverage map.
  • If you're in a crowded area, like a city center, mobile data connections can be slower due to the number of people on the same network.
Turn features on or off

Tip: If you're in motion, like in a train or car, wait until you stop before you make a call.

Restart & test
  1. Restart your phone.
    • On Pixel 5a and earlier: Press your phone's Power button for about 30 seconds, or until your phone restarts.
    • On Pixel 6 and later, including Fold: Press and hold the Power and Volume up buttons for a few seconds.
  2. Tap Restart .
  3. Play 2-3 different songs or videos from different apps, like a recorded video on your phone and a song from a music app.
Check your phone hardware
  • If you have a screen protector or case, remove it.
  • Check your speakers and microphones. If they're dirty, gently clean with a soft, lint-free cloth. Learn the location of your speakers and microphones.
  • Check your phone's USB-C port. If it's dirty, gently clean with a soft, lint-free cloth.
  • If you plug in headphones, unplug or disconnect them, then plug back in. If you still can't hear sound, listen without headphones or try a different pair.
“Liquid or debris in USB port” message

If this message opens, follow these steps.

Advanced troubleshooting

If the steps above don't work, consider a factory reset of your phone. Learn how to perform a factory reset.

Still have sound problems on a Pixel phone?

For possible solutions to other issues with your phone’s reset, you can post questions on our forums to the Pixel community.

You can also connect with a support agent about this issue. Learn how to get help with your Pixel phone.

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