Fix sound problems

If your phone makes intermittent or distorted sounds, try the following steps:

I can't clearly hear sounds from my phone

If the sound from your phone is intermittent or distorted, try the following steps:

Step 1: Check the strength of your mobile data connection.

  • At the top of your screen, find the mobile signal icon. A filled triangle means that you have a strong signal Signal.
  • If you don’t have a strong connection, find an area with a stronger signal. Try going outside or to another indoor location.
    Tip: To find where your mobile carrier has coverage, go to their website and check their coverage map.
  • If you’re in a crowded area, like a city center, mobile data connections can be slower due to the number of people on the same network.

Step 2: Turn off Bluetooth. Learn how to turn off Bluetooth

Step 3: Turn the volume up or down. Some music sounds distorted when played loudly. Learn how to find your volume buttons.

Step 4: Turn Wi-Fi on or off.

  • If Wi-Fi is on, turn it off, then make a call.
  • If Wi-Fi is off, turn it on, then make a call.

Step 5: If you’re on a video call, turn video off and back on.

Step 6: If you’re in motion, like in a train or car, wait until you stop before you call.

Step 7: Restart your phone.

  • Press your phone’s power button. On the screen, tap Restart Restart.
  • You can also press your phone’s power button for about 30 seconds to restart your phone.

Step 8: If you’re on a call, turn your speakerphone on, then off. If you can’t hear sound when your speakerphone is on or off, learn how to contact Pixel support.

Step 9: Play 2-3 different songs or videos from different apps, like a recorded video on your phone and a song from a music app.

I can't hear sound at all or it’s low volume

If the sound from your phone is low volume, or there’s no sound at all, try the following steps:

Step 1: When you make a call, check that your phone’s top speaker aligns with your ear. Learn where your top speaker is located.

Step 2: Check that your volume is turned up.

Step 3: Check the strength of your mobile data connection.

  • At the top of your screen, find the mobile signal icon. A filled triangle means that you have a strong signal Signal.
  • If you don’t have a strong connection, find an area with a stronger signal. Try going outside or to another indoor location.
    Tip: To find where your mobile carrier has coverage, go to their website and check their coverage map.
  • If you’re in a crowded area, like a city center, mobile data connections can be slower due to the number of people on the same network.
Step 4: Turn off Bluetooth. Learn how to turn off Bluetooth

Step 5: Turn Wi-Fi on or off.

  • If Wi-Fi is on, turn it off, then make a call.

  • If Wi-Fi is off, turn it on, then make a call.

Step 6: If you have a screen protector or case, remove it.

Step 7: Close all your apps. Learn how to close apps.

Step 8: Restart your phone.

  • Press your phone’s power button. On the screen, tap Restart Restart.
  • You can also press your phone’s power button for about 30 seconds to restart your phone.
Step 9: If you’re on a video call, turn video off and back on.

Step 10: Check your phone hardware.

  • Check your speakers and microphones. If they're dirty, gently clean with a soft, lint-free cloth. Learn the location of your speakers and microphones.
  • Check your phone’s USB-C port. If it’s dirty, gently clean with a soft, lint-free cloth.
  • If you’re on a call, turn your speakerphone on, then off. If you can’t hear sound when your speakerphone is on or off, learn how to contact Pixel support.
  • If you plugged in headphones, unplug or disconnect them, then plug back in. If you still can’t hear sound, listen without headphones or try a different pair.

Important: If a “Liquid or debris in USB port” message opens, follow these steps.

Advanced troubleshooting

Consider a factory reset of your phone. Learn how to perform a factory reset.

Others can’t hear me on phone calls

Step 1: Make sure you’re not muted.

  • While on a call, look at your phone. Check if the microphone icon is highlighted or not. If it’s highlighted, tap it to unmute.

Step 2: Turn off Bluetooth. Learn how to turn off Bluetooth

Step 3: Close all your apps. Learn how to close apps.

Step 4: Restart your phone.

  • Press your phone’s power button. On the screen, tap Restart Restart.
  • You can also press your phone’s power button for about 30 seconds to restart your phone.

Step 5: Check your phone accessories.

  • If you have a screen protector or case, remove it. We recommend you use a phone case made for Pixel, like those on the Google Store.
  • If you’re using audio accessories like headphones, try a different accessory.

Step 6: Check your phone hardware.

Important: If a “Liquid or debris in USB port” message opens, follow these steps.

Step 7: Update your phone to the latest Android version. Learn how to check your Android version.

Step 8: Check your microphones.

  • Use the Recorder app to record Recorder app.
    If you hear your recording, your bottom microphone works.
  • Use your camera to record a video with sound Google Camera.
    If you hear sound in the video, your top microphone works.
  • If one of your microphones doesn't work, learn how to contact Pixel support.

Advanced troubleshooting

Consider a factory reset of your phone. Learn how to perform a factory reset.

Others can't hear me on app calls like Duo or Skype

Step 1: Make sure you’re not muted.

  • While on a call, look at your phone. Check if the microphone icon is highlighted or not. If it’s highlighted, tap it to unmute.

Step 2: Turn off Bluetooth. Learn how to turn off Bluetooth

Step 3: Close all your apps. Learn how to close apps.

Step 4: Restart your phone 

  • Press your phone’s power button. On the screen, tap Restart Restart.
  • You can also press your phone’s power button for about 30 seconds to restart your phone.

Step 5: Check that your apps are up to date. Learn how to update an app.

Step 6: Update your phone to the latest Android version. Learn how to check your Android version.

Step 7: If you use a specific app, like a video messaging app, check that the app has permission to use your microphone. Learn how to change app permissions.

Step 8: Remove and reinstall the app.  Learn how to remove apps or reinstall apps on your phone.

Advanced troubleshooting

Consider a factory reset of your phone. Learn how to perform a factory reset.

Learn how your Pixel speakers & microphones work

Pixel phones have 2 speakers and 3 microphones. Learn where your speakers and microphones are located.

Your phone uses different speakers and microphones for different tasks. Both speakers play music, but the bottom speaker is louder.

How your phone uses your top speaker

The top speaker is the receiver speaker. It primarily works during phone calls.

When you hold your phone to your ear, the top speaker is on. This feature lets you hear the caller while the bottom speaker is off. Because the top speaker is smaller than the bottom speaker, it will sound much quieter when isolated from the bottom speaker.

How your phone uses your bottom speaker

The bottom speaker is larger and usually louder. When you’re on a call, it will only make noise if you turn on the speakerphone button.  

How your phone uses your microphones

Your phone has 3 identical microphones, but might not use them all at once. The quality of the recording depends on the app you use.

Related articles

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue