Why can’t I hear sound from my Pixel phone?

If your phone makes intermittent or distorted sounds, try these steps:

You can't clearly hear sounds or it's low volume

At the top of your screen, find the mobile signal icon. A filled triangle means that you have a strong signal .
If you don't have a strong connection, find an area with a stronger signal. You can go outside or to another indoor location.

Tips:

To find where your mobile carrier has coverage, go to their website and check their coverage map.
If you're in a crowded area, like a city center, mobile data connections can be slower due to the number of people on the same network.

Turn off Bluetooth. Learn how to turn off Bluetooth.
Turn the volume up or down. Some music sounds distorted when played loudly. Learn how to find your volume buttons.
Turn Wi-Fi on or off.
- If Wi-Fi is on, turn it off, then make a call.
- If Wi-Fi is off, turn it on, then make a call.
If you’re on a video call, turn the video off and back on.
If you're on a call, turn your speakerphone on, then off. If you can't hear sound when your speakerphone is on or off, learn how to contact Pixel support.

Tip: If you're in motion, like in a train or car, wait until you stop before you make a call.

Restart your phone.
- On Pixel 5a and earlier: Press your phone's Power button for about 30 seconds, or until your phone restarts.
- On Pixel 6 and later, including Fold: Press and hold the Power and Volume up buttons for a few seconds.
Tap Restart .
Play 2-3 different songs or videos from different apps, like a recorded video on your phone and a song from a music app.
- If only some sounds are distorted, those sound files could be broken.
- If all sounds are distorted, learn how to contact Pixel support.

Check your speakers and microphones. If they're dirty, gently clean with a soft, lint-free cloth. Learn the location of your speakers and microphones.
Check your phone's USB-C port. If it's dirty, gently clean with a soft, lint-free cloth.
If you plug in headphones, unplug or disconnect them, then plug back in. If you still can't hear sound, listen without headphones or try a different pair.

If this message opens, follow these steps.

If the steps above don't work, consider a factory reset of your phone. Learn how to perform a factory reset.

For possible solutions to other issues with your phone’s reset, you can post questions on our forums to the Pixel community.

You can also connect with a support agent about this issue. Learn how to get help with your Pixel phone.