To use a phone with any mobile operator, not just the phone seller's network, the phone must be SIM-unlocked. Your phone can come SIM-locked or SIM-unlocked, depending on where you bought it.
Important: Pixel phones work with all major operators. But not all Pixel 4a (5G) and later phones work on all 5G networks. Check with your operator to make sure that your phone works on its 5G network. See a list of certified operators.
Buy and use a SIM-unlocked phone
If you have a SIM-unlocked phone, you can use your Pixel with any mobile service provider. All phones in the Google Store come unlocked.
To use a SIM-unlocked phone:
- Buy an unlocked Pixel phone from the Google Store .
- Contact your mobile operator.
- Follow their instructions to set up your phone with their service plan.
Tip: Unlocked phones purchased from the Google Store display 'Fi' until set up with your operator.
If you have a SIM-locked phone
If you bought a phone from a mobile service provider, it could be SIM-locked for up to 2 years. If so, the phone can get mobile service only from that service provider until the seller removes the SIM-lock or the contract ends.
If you'd like to remove the SIM-lock on your phone before the end of your sales contract, you can contact your mobile service provider to discuss your options.
Fix issues with a removed SIM lock
If your new SIM doesn’t work after your original operator removed your SIM-lock and your new operator confirmed your service, you might need to refresh your SIM status. A notification like 'SIM card isn’t supported' or 'Your service can’t be activated' could show.Troubleshoot with basic steps
- Connect to a Wi-Fi network. Find out how to connect to Wi-Fi.
- Install any Android updates. Learn how to check for updates.
- Open your Phone app .
- Dial and call this code:
- When your phone returns to the dialler screen, wait about two minutes.
- Check for a mobile network connection. Learn how to connect via mobile data.
Reset to factory settings
If basic troubleshooting doesn’t work, to try to fix the issue, you can reset your phone to factory settings. Learn how to factory reset your Pixel phone.
After your phone erases your data, to set up your phone, select the option to restart and then follow the on-screen steps.
Contact your operator
If you reset your phone to factory settings and still don't have a mobile network connection, contact your operator.