Due to the latest device launch, we expect higher than usual contact volume. Check if your question is already answered in the Pixel Phone Help Center.

Use your Pixel phone with any mobile carrier

If you can’t unlock your phone, learn how to erase and set up a new screen lock.

To use a phone with any mobile carrier, not just the phone seller's network, the phone must be SIM-unlocked. Your phone can come SIM-locked or SIM-unlocked, depending where you bought it.

Important: Pixel phones work with all major carriers. But not all Pixel 4a (5G) and later phones work on all 5G networks. Check with your carrier to make sure your phone works on its 5G network. See a list of certified carriers.

Buy and use a SIM-unlocked phone

If you have a SIM-unlocked phone, you can use your Pixel with any mobile service provider. All phones in the Google Store come unlocked.

To use a SIM-unlocked phone:

  1. Buy an unlocked Pixel phone from the Google Store .
  2. Contact your mobile carrier.
  3. Follow their instructions to set up your phone with their service plan.

Tip: Unlocked phones purchased from the Google Store display "Fi" until set up with your carrier.

If you have a SIM-locked phone

If you bought a phone from a mobile service provider, it could be SIM-locked for up to 2 years. If so, the phone can get mobile service only from that service provider until the seller removes the SIM-lock or the contract ends.

If you'd like to remove the SIM-lock on your phone before the end of your sales contract, you can contact your mobile service provider to discuss your options.

Fix issues with a removed SIM-lock

If your new SIM doesn’t work after your original carrier removed your SIM-lock and your new carrier confirmed your service, you might need to refresh your SIM status. A notification like “SIM card isn’t supported” or “Your service can’t be activated” could show.

Troubleshoot with basic steps
  1. Connect to a Wi-Fi network. Learn how to connect to Wi-Fi.
  2. Install any Android updates. Learn how to check for updates.
  3. Open your Phone app .
  4. Dial and call this code: *#*#7465625#*#*.
  5. When your phone returns to the dialer screen, wait about 2 minutes.
  6. Check for a mobile network connection. Learn how to connect via mobile data.
Troubleshoot with advanced steps

Reset to factory settings

If basic troubleshooting doesn’t work, to try to fix the issue, you can reset your phone to factory settings. Learn how to factory reset your Pixel phone.

After your phone erases your data, to set up your phone, select the option to restart and then follow the on-screen steps.

Contact your carrier

If you reset your phone to factory settings and still don't have a mobile network connection, contact your carrier.

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