1-year extended repair program for Pixel 4 XL

Google is offering a one-year repair program for Pixel 4 XLs purchased in the US, Singapore, Canada, Japan, and Taiwan, for certain power-related issues.

 

In Canada, if you’re eligible for this program, you may receive a free replacement or repair at our option for up to one year after your warranty expires.

What issues may be covered

The issues must be related to:

  • Not able to turn on the phone
  • The phone restarts or shuts down randomly without a manual restart or shutdown
  • Charging with an adapter
  • Wireless charging
  • The phone’s battery draining significantly faster than earlier in its use

For any other issues with your phone, you can browse the Pixel Phone Help Center, visit the Pixel community, or ask your question to our Twitter account @MadeByGoogle.

Replace your phone

To check if your Pixel 4 XL is eligible for the extended repair or replacement program, contact us.

The replacement program does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain, or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.

Related resources

In Japan, if you’re eligible for this program, you may receive a free replacement or repair at our option for up to one year after your warranty expires.

What issues may be covered

The issues must be related to:

  • Not able to turn on the phone
  • The phone restarts or shuts down randomly without a manual restart or shutdown
  • Charging with an adapter
  • Wireless charging
  • The phone’s battery draining significantly faster than earlier in its use

For any other issues with your phone, you can browse the Pixel Phone Help Center, visit the Pixel community, or ask your question to our Twitter account @MadeByGoogle.

Replace your phone

To check if your Pixel 4 XL is eligible for the extended repair or replacement program, contact us.

The replacement program does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain, or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.

Related resources

In Singapore, if you’re eligible for this program, you may receive a free repair for up to one year after your warranty expires.

What issues may be covered

The issues must be related to:

  • Not able to turn on the phone
  • The phone restarts or shuts down randomly without a manual restart or shutdown
  • Charging with an adapter
  • Wireless charging
  • The phone’s battery draining significantly faster than earlier in its use

For any other issues with your phone, you can browse the Pixel Phone Help Center, visit the Pixel community, or ask your question to our Twitter account @MadeByGoogle.

Repair your phone

Important: If your Pixel 4 XL has any damage that prevents Google from repairing it, like a cracked screen, the issue needs to be fixed before investigating the power-related issue. In some cases, there may be a fee to fix the damage.

To check if your Pixel 4 XL is eligible for repair, you can bring your device to to the nearest Communication Test Design (CTDI). If your phone isn't eligible for repair through the one-year extended repair program, then there may be a fee to repair your phone.

Tip: Before you bring in your phone or send for repair, back up your data to your Google Account by opening your phone's Settings app. Then tap System and then Backup and then Backup.

About the repair program

Important: When Google or an authorized repair provider, like uBreakiFix, receives your phone, they’ll ask about your issues and inspect your phone before starting the repair to verify that it’s eligible for this program.

The repair program does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain, or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.

Related resources

In Taiwan, if you’re eligible for this program, you may receive a free replacement or repair at our option for up to one year after your warranty expires.

What issues may be covered

The issues must be related to:

  • Not able to turn on the phone
  • The phone restarts or shuts down randomly without a manual restart or shutdown
  • Charging with an adapter
  • Wireless charging
  • The phone’s battery draining significantly faster than earlier in its use

For any other issues with your phone, you can browse the Pixel Phone Help Center, visit the Pixel community, or ask your question to our Twitter account @MadeByGoogle.

Replace your phone

To check if your Pixel 4 XL is eligible for the extended repair or replacement program, contact us.

The replacement program does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain, or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.

Related resources

In the US, if you’re eligible for this program, you may receive a free repair for up to one year after your warranty expires.

What issues may be covered

The issues must be related to:

  • Not able to turn on the phone
  • The phone restarts or shuts down randomly without a manual restart or shutdown
  • Charging with an adapter
  • Wireless charging
  • The phone’s battery draining significantly faster than earlier in its use

For any other issues with your phone, you can browse the Pixel Phone Help Center, visit the Pixel community, or ask your question to our Twitter account @MadeByGoogle.

Repair your phone

Important: If your Pixel 4 XL has any damage that prevents Google from repairing it, like a cracked screen, the issue needs to be fixed before investigating the power-related issue. In some cases, there may be a fee to fix the damage.

To check if your Pixel 4 XL is eligible for repair, you can bring your device to the nearest uBreakiFix location, or start the process online through Google’s repair center. If your phone isn't eligible for repair through the one-year extended repair program, then there may be a fee to repair your phone.

Tip: Before you bring in your phone or send for repair, back up your data to your Google Account by opening your phone's Settings app. Then tap System and then Backup and then Backup.

About the repair program

Important: When Google or an authorized repair provider, like uBreakiFix, receives your phone, they’ll ask about your issues and inspect your phone before starting the repair to verify that it’s eligible for this program.

The repair program does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain, or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.

Related resources

The repair program doesn’t apply to the countries beyond those listed above. It also does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain, or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.

For any other issues with your phone, you can browse the Pixel Phone Help Center, visit the Pixel community, or ask your question to our Twitter account @MadeByGoogle.

Related resources

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