Due to high volumes, you may experience long wait times for customer support. We greatly appreciate your patience. For answers to top Pixel 6 and Pixel 6 Pro FAQs, click here.

File a warranty claim for your Pixel phone

If your Pixel phone is or becomes defective through no fault of your own, you may be able to return it for repair or replacement. Accidental damage isn't covered under warranty.

Note: Warranty terms can vary depending on the country or region where you bought your phone. You can get online and phone support everywhere we sell Pixel phones.

Step 1: Troubleshoot the problem

Step 2: Replace or repair your phone

  1. Pick your support option.
    • Out of warranty:
      If your Pixel phone is out of warranty or your claim isn't covered, you can get your Pixel phone fixed out of warranty. Learn how.
    • Under warranty:
      If your Pixel phone is under warranty and your claim is covered, you can make a claim by talking with us. Learn how.

Tip: If you bought your phone in a different country or region, check the paper warranty that came in your phone's box. If we don't sell Pixel phones where you are, you may not be able to get online or phone support there.

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