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My photos aren't backing up

If your device's photos and videos aren't being saved to your Google Account, check your backup status.

Check your back up status

  1. On your iPhone or iPad, open the Google Photos app .
  2. Sign in to your Google Account. 
  3. Tap Assistant.
  4. At the top, you'll see if your photos are backed up, or if it's still waiting to back up. 

Check your back up settings

  1. On your iPhone or iPad, open the Google Photos app .
  2. At the top left, tap Menu Menu and then Settings Settings.
  3. Tap Back up & sync. If it's on, you should see these options:
    • Account: Make sure that the account listed is the same one you're viewing in the Google Photos app. To see which account you're viewing in the Google Photos app, open the Google Photos main menu and find your email address at the top.
    • Upload size: Tap this to change the storage size of your photos & videos.
    • Use cellular data to back up photos or videos": Choose whether you want to back up your photos or videos using your mobile network (rather than just WI-Fi). Charges from your service provider may apply.

 

Still stuck?

Send feedback to the Google Photos team or ask a question in the forum.

Brenna is a Google Photos expert and wrote this page. Help her improve it by leaving feedback below.

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