My photos aren't backing up

If your photos and videos don't sync to your Google Account, check your backup status.

Back up and sync is a storage service that automatically saves your photos and videos to your Google Account. These photos and videos are accessible from any device where you’re signed in to your account. Learn more about back up and sync benefits.

Check your backup status

  1. On your iPhone or iPad, open the Google Photos app Photos.
  2. At the top right, tap your account profile photo or initial. You’ll find one of the following status messages:
    • Backup complete: You have no more items waiting to back up.
    • Backup is off:  "Back up & sync" is turned off. To turn on backup, tap Turn on backup.
    • Backing up: Your photos and videos are currently backing up. You’ll also find the number of items remaining.
    • Preparing backup or Getting ready to back up: Your photos and videos are getting ready to back up.
    • Waiting for connection or Waiting for Wi-Fi: Wi-Fi Off Change your settings or connect to a Wi-Fi or mobile network.

If some items didn't back up, Google Photos will try again to back them up. If a photo or video won't back up, it might not be in a supported format.

Troubleshoot your backup

Check your backup settings
  1. On your iPhone or iPad, open the Google Photos app Photos.
  2. At the top right, tap your account profile photo or initial and then Google Photos settings Settings and then Back up & sync.
  3. If "Back up & sync" is turned on, you should see these options:
  • Backup account: Make sure that the account listed is the same one you're viewing in the Google Photos app. To see which account you're viewing in the Google Photos app, open the Google Photos main menu and find your email address at the top.
  • Upload size: Tap to change the upload size of your photos and videos. Learn how to change your upload size.
  • Use Cellular data to back up photos: You can back up your photos with your mobile network instead of Wi-Fi. Charges from your service provider may apply.
  • Use Cellular data to back up videos: You can back up your videos with your mobile network instead of Wi-Fi. Charges from your service provider may apply.
Check the file size or type

A photo or video may not upload because it doesn't meet requirements:

  • Photos can't exceed 75 MB or 100 megapixels
  • Videos can't exceed 10 GB
Check which photos are backed up
As your backup progresses, at the top, you can find how many photos are left and their thumbnails.

Check which photo isn’t backed up

  1. Select a photo.
  2. If a photo isn't backed up, at the top, you can find Back up .
Tip: To view all your backed-up photos and videos, on your computer, go to photos.google.com. Every photo and video you find here is backed up.
If you still have problems, send feedback to Google Photos.

Related resources

Was this helpful?
How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
105394
false
false