My photos aren't backing up

If your photos and videos don't sync to your Google Account, check your backup status:

Check your back up status

  1. On your Android phone or tablet, open the Google Photos app Photos.
  2. At the top right, tap your account profile photo or initial. Look for one of the following messages:
    • Backup complete: Backup complete Your upload is complete and you have no more items waiting to back up
    • Backup is off: Back up and sync is off Backup and sync is turned off. To turn on backup, tap Turn on backup.
    • Backing up: Your photos and videos are currently backing up. You’ll also find the number of items remaining.
    • Preparing backup or Getting ready to back up: Your photos and videos are getting ready to back up.
    • Waiting for connection Waiting for Wi-Fi or Waiting for Wi-Fi: Wi-Fi Off Change your settings or connect to a Wi-Fi or mobile network.

If your back up is stuck or you have other problems, try these steps:

Check your backup settings
  1. Open the Google Photos app Photos.
  2. At the top right, tap your account profile picture or initial and then Photos settings and then Back up & sync.
  3. If Back up & sync is turned on, you should see these options:
  • Backup account: Make sure that the account listed is the same one you're viewing in the Google Photos app. To see which account you're viewing in the Google Photos app, open the Google Photos main menu and find your email address at the top.
  • Back up device folders: Tap and select to back up photos and videos from other apps, like Hangouts and WhatsApp.
  • Upload size: Tap to change the upload size of your photos & videos. Learn the difference between Original and High quality.
  • Cellular data back up: Choose whether you want to back up your photos or videos using your mobile network (rather than just WI-Fi). Charges from your service provider may apply.
When to back up: Turn on "back up while roaming" if you want to back up photos and videos even when you’re in other countries.
Check the file size or type

A photo or video may not be uploading because it doesn't meet our requirements:

  • Photos can't exceed 75MB or 100 megapixels
  • Videos can't exceed 10GB
Check which photos are backed up

If your back up is processing, at the top, you’ll see how many photos are left and the thumbnails of photos that are currently being backed up.

Check which photo hasn’t been backed up

  1. Select a photo.
  2. If a photo hasn’t been backed up, at the top, you’ll see Back up Back up.

Check all photos that have been backed up

On your computer, go to photos.google.com. Every photo and video you see here is backed up.
Are you trying to back up your device folder?

You can back up photos and videos that you’ve downloaded or saved from other apps.

  1. Open the Google Photos app.
  2. At the bottom, tap Library and then Photos on device.
  3. Tap a folder that you want to back up.
  4. At the top, turn on Back up & sync.
Clear your app data
  1. Open your device's Settings app  (not the Google Settings app).
  2. Tap Apps and notifications and then Google Photos app Photos.
  3. Tap Disable and wait a bit.
  4. Tap Enable.
  5. On your Android device, open the Google Photos app Photos.
  6. Sign in to your Google Account.
  7. At the top right, tap your account profile photo or initial and then Photos settings Settings and then Back up & sync.
  8. Turn on Back up & sync.
Put your device on the charger
Important: This only applies to Android devices.
To save your battery, the backup process may pause when your device screen is off or in screen saver mode. 

If you still have problems, send feedback to Google Photos

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