If your photos and videos don't sync to your Google Account, check your backup status.
Backup is a storage service that automatically saves your photos and videos to your Google Account. These photos and videos are accessible from any device where you’re signed in to your account. Learn more about backup benefits.
Backup is a storage service that automatically saves your photos and videos to your Google Account. These photos and videos are accessible from any device where you’re signed in to your account. Learn more about backup benefits.
Check your backup status
- On your iPhone or iPad, open the Google Photos app
.
- At the top, tap your account profile photo or initial. You’ll find one of the following status messages:
- Backup complete:
You have no more items waiting to back up.
- Backup is off:
"Backup" is turned off. To turn on backup, tap Turn on backup.
- Backing up: Your photos and videos are currently backing up. You’ll also find the number of items remaining.
- Preparing backup or Getting ready to back up: Your photos and videos are getting ready to back up.
- Waiting for connection
or Waiting for Wi-Fi:
Change your settings or connect to a Wi-Fi or mobile network.
- Backup complete:
.
Change your settings or connect to a Wi-Fi or mobile network.If some items didn't back up, Google Photos will try again to back them up. If a photo or video won't back up, it might not be in a supported format.
Troubleshoot your backup
Google Photos settings 
If you still have problems, send feedback to Google Photos.