Make legacy video or voice calls with Google Meet

Important: This article is about legacy calling in Google Meet (previously known as Duo.)

Learn about the transition from legacy calls to the new Meet call experience.

When you communicate in Google Meet, you can use either:

• Meetings: Create or join Google Meet meetings with a link. Meetings can be scheduled or instant and are cloud-encrypted.
• Calls:
  • Legacy calls
    • Formerly known as Duo, lets users ring a personal account or phone number directly in an end-to-end encrypted manner.
  • Meet calls
    • Experience upgraded mobile calls that ring directly to a Google Workspace, personal account, or phone number with cloud encryption.
    • Optional end-to-end encryption is available for personal users. Learn about the transition from legacy calls to Meet.

Meet calling has already rolled out to Business and EDU users and is now rolling out to users with personal accounts over the next few months.

To use the new calling experience as soon as it's available to you, keep your Meet app up-to-date. When all parties in the call use the latest version of Meet with the update, an in-app prompt explains that they are now using the new calling experience. Otherwise, the call defaults to the legacy calling experience. Once all users have the updated Meet app, legacy calling is no longer accessible.

Tips:

• You need a mobile data plan or a Wi-Fi connection.
• Calls made through mobile data plans don't use mobile minutes. Charges may apply.

Before you begin

Learn how to get started with legacy calling in Google Meet.

Important: You can use Google Meet to make calls on your computer without your phone turned on or nearby. Once we complete the roll out of the new Meet call experience, you can place calls from the Calls tab in meet.google.com.

As we roll out new Meet calling on the web, not all users are immediately eligible. To access legacy calling at any time, you can call from your mobile device or go to meet.google.com/calling.

Start a video or voice call

1. On your computer, sign in to meet.google.com/calling/.
2. On the left, click Calls .
   • Tip: If the "Calls” tab doesn’t appear, you’re not registered with a calling account. Learn how to get started with calling in Google Meet.
3. Select an option:
   • If the number is a saved contact:
     1. Select the contact.
     2. Click Voice call  or Video call .
   • If the number isn't a saved contact:
     1. Click Start a call .
     2. Enter a phone number or email.
     3. Click Voice call  or Video call .

Start a group video call

You can have up to 32 participants in a group video call.

Important: You can only create group calls on Google Chrome M86+ and Microsoft Edge v79+.

Start a video call with multiple contacts

1. On your computer, sign in to meet.google.com/calling/.
2. Click Create group link.
   • Tip: You can name the group. The name appears for everyone in the group.
     1. Next to the group name, click Edit .
     2. Enter a name.
     3. Click Save.
3. Click Add people  Select contacts.
4. At the top right, click Add  Start call .

Share a link to start a group call

1. On your computer, sign in to meet.google.com/calling/.
2. Click Create group link.
   • Tip: You can name the group. The name appears for everyone in the group.
     1. Next to the group name, click Edit .
     2. Enter a name.
     3. Click Save.
3. At the bottom, click Copy  or Send via email .

Leave a group

1. On your computer, sign in to meet.google.com/calling/.
2. Under "Recent activity," click the group.
3. At the top right, click More options   Delete Meet calling history.

Suspicious groups

If you get a group invite that includes blocked accounts or people outside your contacts, Google Meet marks them as suspicious. Google Meet won't give you any information about group members you blocked.

You can join or decline the group. If you join, Google Meet won't unblock people you blocked.

Remove a group member

1. On your computer, sign in to meet.google.com/calling/.
2. Under "Groups," click a group.
3. At the top-right, click More options   See group members.
4. Click the group member you want to remove.
5. On the right, click More options   Remove.

Tip: You can also block the group member. If the person you blocked clicks the original link to rejoin the group, they get a message that the group doesn't exist. The group link refreshes for everyone else in the group. Learn about blocked numbers in group calls.

Meet Calls from Messages for web

1. Go to messages.google.com.
2. On the left, select a conversation or click Start chat.
3. In the top right, click Video or Voice call .
4. In the new tab that opens, click Voice call  or Video call .

Tip: If you don't have the video call icon , video calls aren't available for that conversation.

Fix problems with calls

Make sure you install the latest version of Google Meet

Troubleshoot if your device doesn't ring

Related resources

• Get started with calling in Google Meet
• Learn about the transition from legacy calls to the new Meet call experience
• Make Meet calls with Google Meet
• Make a call on your Google Nest speaker or display