The availability that you've listed in your product data for one or more of your products' regional overrides doesn't match the availability listed on the landing page for that product in those regions. This could be true for one or more products and one or more regions.
For example, let's say you sell honey and the availability for honey in a particular region is listed in your product data as in stock, but the availability for that region on the landing page is listed as out of stock. This results in a mismatch. If a product from even one region is mismatched, the whole product will be disapproved. As a result your offer has been taken down.
To resolve this issue, update the regional availability in your product data to match the availability listed on the landing page.
Instructions
Step 1: Find the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Update the availability for all regions
- Filter the download report so you can only find issues with:
“Issue title” = Mismatched regional value (page crawl): availability[availability] - Check your product data for those products (using the item ID) and update the value for the availability
[availability]attribute for the affected products and regions so that its value matches the availability that is listed on the landing page and in its structured data.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.
Step 4 (Optional): Request a review
In some instances, if your account or one of your product offers is disapproved and you’ve either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.