The prices that are posted on the regional landing pages for one or more of your products don’t match the prices that you’ve listed in your product data for that product in those regions. This could be true for one or more products and one or more regions.
The value submitted for the price [price] attribute in your regional feed must be the same as the price on your regional landing page and must be submitted in the appropriate currency for the country you're targeting.
A common cause for mismatched prices is the time difference between updates on your website and updates of your regional data in Merchant Center. Google recommends that you schedule feed uploads or updates through the Content API immediately after the products have been updated on your website.
Additionally, you may want to verify that you have correctly implemented the structured data markup for price [price] on your regional product landing pages. You can use the rich results tool to test your landing pages.
The price mismatch between your regional landing page and your regional product data was discovered and reported at a specific date and time (view the notification timestamp). It’s possible that this data may have been updated and reapproved in the meantime. You can find the current approval status of a product in the “Status” column on the “All products” page (under “Products”) or in the “Status” section in the individual product page in Merchant Center.
If you're using the sale price [sale_price] attribute in the regional product feed, make sure that the time period in which the sale is active is specified correctly with the sale price effective date [sale_price_effective_date] attribute and that the timezone is correct. When a sale is active, the sale price is shown as the current price for your products.
If you have a minimum order quantity or items are sold in bulk quantities, the total price for the minimum number of items sold must be submitted. Ensure that the regional price provided through the price attribute in your regional inventory feed matches the one displayed on the corresponding regional product landing page.
If a product from even one region is mismatched, the whole product might be disapproved. To resolve this issue, update the regional prices in your product data so that all prices match the price listed on the landing page.
Instructions
Step 1: Find the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Update the price for all regions
- Filter the download report so that you can only find products with:
“Issue title” = Mismatched regional value (page crawl): price[price] - Check your product data for those products (using the item ID) and update the value for the price
[price]attribute (or sale price[sale_price]and sale price effective date[sale_price_effective_date]attributes) for the affected products and regions so that its value matches the price that is listed on the landing page and in its structured data.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.
Step 4 (Optional): Request a review
In some instances, if your account or one of your product offers is disapproved and you’ve either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.