Delete this attribute from your product data
One or more of the products in your product data uses an attribute that is not supported for that product. For example, the subscription cost [subscription_cost] attribute is only supported for wireless products and services, and not for any other products.
As a result, your offer has been disapproved.
To fix this issue, remove the unsupported attribute from your product(s).
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to see current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the 'Issue' column, then click the download button
To see a list of up to 50 products with this particular issue:
- Find the issue under the 'Issue' column, then click View examples in the 'Affected items' column.
Step 2: Delete unsupported attribute(s) from your product data
- Filter the downloaded report so that you only see products with:
'Issue title' = Unsupported attribute - Remove the unsupported attribute from your products to resolve the issue.
Step 3: Resubmit your product data
- After you've updated your product data, resubmit it using one of these methods:
- Next, check that you've fixed the issue by making sure that it's no longer listed on the Diagnostics page.
Bear in mind: It may take some time for your change to be reflected on the Diagnostics page.