How to fix: Pending disapproval due to conflicting values: GTIN [gtin] and brand [brand]

The value that you submitted for the GTIN [gtin] attribute isn't associated with the value that you submitted for the brand [brand] attribute for this product. You need to provide a GTIN value that is associated with the brand of this product.

A grace period of a few weeks is provided before your product is disapproved. This allows you to resolve all pending issues and avoid disapproval.

To verify the ownership data of the GTINs that you provide for US brands, use the GS1 GEPIR tool provided by the GS1 organisation. For more information about the validation of GTINs, refer to the GTIN Validation Guide.

Learn more about unique product identifiers

Instructions

Step 1: See the affected products

1. Sign in to your Merchant Center account.
2. Select Products on the navigation menu, then click Diagnostics.
3. Click the Item issues tab to see current issues affecting your products.

To download a list (.csv) of all affected products for all issues:

• Click the download button next to the filter button , beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

• Find the issue under the 'Issue' column, then click the download button at the end of the row.

To see a list of up to 50 products with this particular issue:

• Find the issue under the 'Issue' column, then click View examples in the 'Affected items' column.

Step 2: Submit GTIN values that are valid for the brand that you have specified

1. Filter the downloaded report so that you only see products with:
   'Issue title' = Pending disapproval due to conflicting values: GTIN [gtin], brand [brand]
2. Check that you've submitted correct product data for those products (using the ID) and make sure that each product is using an accurate GTIN for that brand.

Step 3: Resubmit your product data

1. After you've updated your product data, resubmit it using one of these methods:
   • Upload a feed
   • Submit through the Content API
   • Import content from an e-commerce platform
2. Next, check that you've fixed the issue by making sure that it's no longer listed on the Diagnostics page.
   
   Bear in mind: It may take some time for your change to be reflected on the Diagnostics page.

Related links

• About item disapprovals for policy violations
• Brand [brand]
• GTIN [gtin]