How to fix: inconsistent value [availability], merchant-hosted local storefront (basic)

Ensure that availability in your local inventory ads data match your landing page

When someone clicks a local inventory ad or free local product listing on Google they expect to see the same availability on your landing page as they see in the ad or listing. You may be paying for wasted clicks if a user clicks on a product and returns to Google if the product is not available for purchase.

  • Availability mismatches were found between your local inventory ads data and landing pages. You should have received an email asking you to update your local inventory ads data by a certain date so that the values in your data are consistent with those on your landing page. If mismatching data is detected after this date, your account will be suspended and will no longer be eligible to serve local inventory ads and free local listings.

Instructions

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The merchant hosted local storefront - basic implementation displays the availability of a product at a specific store. Accordingly, a click from a merchant-hosted local storefront - basic local inventory ad must direct to a product landing page where a user can check the availability of a product at a store. Your product landing page must display the same product availability value after searching for a store.

Storefront Type Feed Source availability attribute
Basic Local Products Inventory Feed availability

 

Step 1: Ensure that availability in your inventory data matches availability on your landing page
  1. Investigate your update process to see what could be causing the problem:
    • Check the warning email for examples of products that were disapproved. Look for a common problem in your product data that could cause availability mismatches.
    • Make sure you’re updating your landing page and inventory data at the same time. Schedule an upload or use the Content API to immediately update your inventory data. This scheduling helps make sure Google has the same data that is displayed on your landing page 
  2. Once you’ve addressed the problem, update the availability attribute in your inventory data to match your landing page.
Step 2: Resubmit your inventory data
  1. Once you’ve updated your inventory data, resubmit it using one of the methods below:
Step 3: Wait for your data to be re-crawled

Google will crawl the products listed in your merchant center account. If we detect that your inventory data availability now matches your landing page availability, your account suspension will be lifted and you will be able to serve local inventory ads again.

Tips

Compare inventory data to your product landing page
  1. Find the link attribute for the example product included in your warning email.
  2. Open the link and search for the store listed in your warning email
  3. The availability displayed on this page after searching for the store must match the availability value in your local products inventory feed.
Example:
  • id: 7
  • store code: 123
  • availability: in stock
  • link: https://www.example.com/products/7
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