Based on your assortment size, number of locations, and geographic availability we may offer an onsite verification to verify the inventory accuracy of your feeds.
A Google representative works with the inventory verification contact listed in your Merchant Center account settings to schedule visits to a small number of your stores. We aim to minimize any impact on store operations and generally avoid visiting during peak selling days and hours.
During an initial visit, 1-3 Google representatives will:
- Introduce themselves to the store manager upon arrival.
- Gather information for a list of products during their 1-day visit.
- Work independently throughout the day.
- Review items that were found to be out of stock with the store manager.
The team doesn't take pictures of your products, remove products from their locations, or interrupt normal store operations. Typically, the team doesn't need access to your back room or storage areas, unless you indicate that we need to check these areas to get price and availability information for your products.
Onsite verification FAQs
Do representatives require stockroom access?
This depends on the layout of your store. Representatives check that the items listed as in stock in your feeds are available in store and have the same price. If there are items in the stockroom, representatives may ask the store manager for assistance
How long will the evaluator be in the store?
Our 3rd party vendors generally spend 6-8 hours in stores. The goal is for them to check for as many items on the sales floor as possible in that time frame. Every store is different in regards to layout and size. While some stores may require the full 8 hours to gather enough data for our teams to analyze, other stores can sometimes need less than 6 hours.
How many evaluators will be in the store?
You can expect between 1-3 representatives onsite to perform the complete verification depending on the size of your store’s assortment.
Can the amount of evaluation time be limited?
A hard stop time can be requested. However, we request that all inventory verifications have a minimum completion time of 4 hours. Verifications that are less than 4 hours may not produce a large enough data sample for a confident evaluation.