Set up estimated delivery time

Estimated delivery time is important information for users evaluating a possible purchase. To calculate overall delivery time, you need to specify cut-off time,  handling time, and transit time.

Note: For Shopping Actions, handling time and transit time are required in Merchant Center, even when the handling time has been included in the feed using the max_handling_time attribute.

Understanding estimated delivery date

Estimated delivery date is the “arrives by” date that customers are shown when checking out. This value is calculated as “maximum handling days + maximum transit days.” Estimated delivery date is calculated using days, and also takes order cutoff time into account.

Holiday effects on estimated delivery date

Orders with handling or transit time that overlap with a holiday will have the estimated delivery date extended by a day. The following holidays are considered non-business days when calculating estimated delivery date:

US

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

France 

  • New Year's Day
  • Easter Monday
  • Labour day
  • Victory in Europe Day
  • Ascension day
  • Pentecost Monday
  • Bastille Day
  • Assumption Day
  • All Saints Day
  • Armistice Day
  • Christmas Day

 

 

 

 

 

 

 

 

 

 

Here is an example of what estimated delivery date might look like with the settings below in Merchant Center:

  • Order placed after the cut-off of 3 p.m. EST
  • 0 - 1 handling days (fulfilled Monday - Friday)
  • 3 - 5 transit days (fulfilled Monday - Saturday)

Minimum estimated delivery date: 6 calendar days
 

Maximum estimated delivery date: 9 calendar days
Day of order Day of week Status Day of order Day of week Status
Day 1 Wednesday Order placed after cutoff Day 1 Wednesday Order placed after cutoff
Day 2 Thursday Handing time Day 2 Thursday Handling time begins (Day 0*)
Day 3 Friday Transit time Day 3 Friday Handling time ends (Day 1)
Day 4 Saturday Transit time Day 4 Saturday Transit time
Day 5 Sunday No action Day 5 Sunday No action
Day 6 Monday Transit time (including Delivery day) Day 6 Monday Transit time
      Day 7 Tuesday Transit time
      Day 8 Wednesday Transit time
      Day 9 Thursday Transit time (including delivery day)

* “Day 0” means “same day” for orders placed before the cut-off time. For orders placed after cut-off, “Day 0” is then the next business day. In other words, all handling time is counted starting with “Day 0,” regardless of when the order is placed in relation to the cut-off time.

If a customer places an order at 8 p.m. EST on Wednesday, at checkout, they’ll see “arrives by the following Thursday.” Since the customer missed the daily order cutoff, the delivery estimate doesn’t begin calculating until the following day. Then, Shopping Actions uses the maximum handling and delivery range to calculate the arrival date ( including holidays). Keep in mind that while Merchant Center will show you a range of delivery days, the customer will see the nine-day estimate to account for any potential issues that arise during processing and shipping.

Step 1: Set up cut-off time

Cut-off time is the time by which your customer needs to place their order for it to begin processing on the same day. Orders that miss the cut-off time do not begin processing until the following business day. Cut-off time is an optional value that you can set. If you leave it blank, then the default time will be 8:00 a.m. PST.

Note: Since orders placed after the cutoff will not begin processing until the next business day, customers who miss the cutoff will see an extra business day added to their delivery estimate

Step 2: Set up handling time

Handling time refers to the number of business days needed to process an order before it ships. Handling time normally starts when an order is placed by a customer and ends when a carrier picks up the package for shipment.

If all of your items require the same amount of time to process, handling time should be configured in Merchant Center within each shipping service. If the processing time varies by product, then handling time can be added to the product feed to each item using the max_handling_time, min_handling_time attributes. When handling time values exist in both Merchant Center and in the product feed, the item-level value will override the Merchant Center value for that specific item only. Learn more about the handling time attribute

Keep in mind: The recommended transit time for all products submitted in Shopping Actions is less than 10 calendar days.

To add handling time to a shipping service:

  1. Sign in to your Merchant Center account.
  2. Click the tools icon  , then select Shipping and returns. This will take you to the “Shipping services” tab.
  3. Click the shipping service you’d like to edit, and scroll to “Delivery time."
  4. For "Handling time", enter the minimum number of days required for processing an order, followed by the maximum number of days possibleNote: If you process items the same day they are ordered, your minimum handling time is considered “0”.
  5. Use the drop-down next to “fulfilled:” to set your fulfillment days
If your fulfillment days aren’t listed as an option in the drop-down, do the following: 
  1. In the drop-down, click Custom days
  2. Select each box next to the day of the week you want
  3. Click Save.

Step 3: Set up transit time

This is the number of business days it takes for a carrier to deliver a package once it is picked up from your facility. Transit time has to be configured in Merchant Center, either with a single range (for example, “3-5 days”), or with multiple ranges based on transit time labels. Learn more about transit time labels 

To add transit time to a shipping service:

  1. Sign in to your Merchant Center account.
  2. From the navigation menu, click Shipping, which will take you to your “Services” page.
  3. Click the shipping service you’d like to edit, and scroll to “Delivery time."
  4. For "Transit time," enter the minimum number of days required for delivering an order, followed by the maximum number of days possible.
If the transit days used for this Shipping service aren’t listed as an option in the drop-down, do the following: 
  1. In the drop-down, click Custom days
  2. Select each box next to the day of the week you want
  3. Click Save

If you want your transit time to apply to specific areas of the country or if you want to distinguish by certain product groups using transit_time_labels, do the following:

  1. Select More transit times.
  2. Use the "Add Destination" button to add destinations (US, France or Australia only).
    Choose an entry from the available list of destinations (destinations can be configured on the delivery zones tab). A new row will appear at the top of the table and the "All locations" row will change to "All other locations". Learn more about setting up delivery zones
    Enter values for min and max transit time for the new delivery zone.
    To remove a row, click Remove next to the destination.
  3. Use the "Add transit time label" button to add a distinction by transit_time_label
    Select or specify the transit_time_label attribute you used in your feed.
    Enter the values for min and max transit time for this label.
    To remove a row, click Remove next to the label.
  4.  Use the drop-down next to “shipped:” to specify the transit days used for this Shipping service.
If the transit days used for this Shipping service aren’t listed as an option in the drop-down, do the following: 
  1. In the drop-down, click Custom days
  2. Select each box next to the day of the week you want
  3. Click Save.

Related links

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue