One or more of your products appear to have multiple values submitted for the size [size] attribute. This means we can't match the size you provided to a set of standard sizes shown to people shopping online. Products with unrecognized sizes won’t be shown to online shoppers who wish to refine their searches by size or by size variants until you update the size(s) of your product(s). To resolve this issue, check your product data and ensure that only one value is submitted for the size attribute.
Tip
If a product comes in multiple sizes (for example, Small, Medium, Large), each size must be submitted as a different item in your product data. To group items of the same size together, give them the same value for the item group ID [item_group_id] attribute.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Update the size of your products
- Filter the downloaded report so that you only see products with:
"Issue title" = Too many values: size[size] - Search your product data for those products (using the ID) and add a different product for each size.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.