Some of the products you've provided to show in Shopping ads or free product listings had an availability [availability] in your product data that differed from the availability listed on your website. We have updated the availability of these products because automatic item updates are enabled for incorrect availability.
Please note that the availability of these products might match the availability on the landing page now, as these products may have been updated in the meantime. However, when we compared your product data to your website in the past (see timestamp) we found a mismatch. We list past updates for your reference.
Though we have updated some of these products with the correct availability information from your website, we continue to treat products with mismatches as critical errors that can lead to account suspension. Improving the quality of the data you provide is critical to providing a good customer experience and return on your investment.
To improve the quality of your data and provide a good customer experience, try the following:
- If the availability status of your products changes frequently, we recommend that you upload the feed more often or schedule feed uploads or updates via the Content API immediately after the products have been updated on your website. This will help you avoid errors due to the time difference between updates on your website and updates of your Shopping data.
- If you use a local products feed or a local product inventory feed, you may need to check those feeds as well as the standard product feed to identify and repair the incorrect availability.
- To manage your settings for automatic item updates, visit the automatic item updates settings page, located in the Tools and settings menu, which you can access by clicking the tools icon
.
- In order to detect and update mismatches, Google crawls the landing pages listed in your data feed or provided in the Content API. You can increase Google's crawl rate to allow us to cover more products on your website. You can revert a specific automatic update by uploading your data feed again or by updating the product with the Content API.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Submit the same values for the availability attribute from your landing page for microdata availability, validFrom and validThrough
- Filter the downloaded report so that you only see products with:
“Issue title” = Automatic item updates active: availability[availability] - Check your product data for those products (using the ID), and make sure that each product has the same values for availability
[availability]as is represented on your own site and in its structured data.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.