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Troubleshoot your account

Unable to sign in to your account

If you're having trouble signing in to your Merchant Center account, please make sure that you're using the correct email address and password. If you're using the correct username and password, try deleting your cookies and cache before trying to access Merchant Center again. Additionally, please enable SSL 2.0 and cookies and confirm that any automatic configuration scripts or proxies that you're using aren't disabling cookies. Learn more about enabling cookies.

If you've forgotten your password, follow the steps in Change or reset your Google Account password.

Contact us to change your sign-in email address, as users aren't able to change their sign-in email directly.

Deleting an account

You can remove the contents of your Google Merchant Center account by removing your product and your Website URL from the Business information page. You can also permanently delete your Google Account that's associated with the Google Merchant Center. Learn more

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Policy changes

For past and upcoming policy changes, visit Merchant Center Announcements.