How to fix: Inaccurate instalment costs

For one or more of your items, the instalment cost as specified in your product data doesn't match the instalment cost on your product landing pages or at checkout on your website. Google requires merchants to provide users with complete and correct instalment information and costs.

You should have received an email asking you to update your product data by a certain date so that the values in your data are consistent with those on your landing page. Check the instalment [installment] attribute to learn how to submit products with instalment payments in your desired target country. Make sure that you review the best practices for listing wireless products and services.

When providing the instalment attribute in your product data, ensure the following:

• Use the instalment [installment] attribute to give customers the details of a monthly instalment payment plan.
• Match the instalment plan that you display on your landing page. You can also display other instalment options on your landing page, but the plan that you submit should be easy to find on the landing page.
• Don't require that users have a loyalty card to choose the instalment option.
• Avoid using the instalment [installment] attribute for software subscriptions. Software subscriptions must be prepaid, and you should submit the yearly prepaid cost using the price [price] attribute.
• Activation fees shouldn't be included in the price attribute for products sold in the US. Subscription plans are not supported in the US.
• Use the instalment [installment] attribute in approved countries only. Use of this attribute in unapproved countries will result in disapproval of your product.
• Use the instalment [installment] attribute for approved product categories only. Use of this attribute for other categories of products will result in disapproval of your product.
• Submit exact values for your instalment costs in accordance with ISO 4217. For example, submit 1.01 MXN instead of 1.0012 MXN, otherwise we'll round the submitted value.
• If the instalment amount for your product increases after a certain time, you must submit the highest monthly cost in the 'amount' sub-attribute. For example, if the instalment amount increases from £20 to £40 after 6 months, then specify £40.

Instructions

Step 1: Check that your product data matches the instalment cost on your site

1. Investigate your update process to see what could be causing the problem:
   • Check the warning email for examples of affected products. Look for a common problem in your product data that could cause the problem.
2. Once you've addressed the problem, update the instalment [installment] attribute in your product data. 

Step 2: Resubmit your product data

After you've fixed the issue and updated your product data, resubmit it using one of these methods:

• Upload a feed
• Submit through the Content API
• Import content from an e-commerce platform

Step 3: Request a review

In some instances, if your account or one of your product offers is disapproved and you've either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you're uncertain about how to proceed, contact us for support.

Note: If you use a third-party platform to list your products, you may also be able to go to your third-party application to request a review.

If you're working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue and request a review. Learn how to find support if you use a non-Google platform.