For one or more of your products, there is no certification code included in your product data. Certification codes help customers verify energy ratings associated with your products.
To add a certification code to your product data, you need to provide a value for the certification code [certification_code] sub-attribute of the certification [certification] attribute. The value you add should match the valid product certification provided by a registered certification body, like EU EPREL.
Learn more about the certification [certification] attribute.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Add a valid certification code that is provided by the certification body
- Filter the downloaded report so that you only see products with:
"Issue title" = “CERTIFICATION_CODE_NOT_PROVIDED”. - Search your product data for those products and add a valid certification code.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.