Add a valid certification code that is provided by the certification body
One or more of your products have an unknown value for certification code [certification_code], a sub-attribute of certification [certification]. You provided a certification code that can't be matched against the official product certification provided by the certification body. Therefore, Google can't retrieve official certification data.
Example: 123456 is the code for the EPREL certificate with the link https://eprel.ec.europa.eu/screen/product/dishwashers2019/1562225
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Add a valid certification code that is provided by the certification body
- Filter the downloaded report so you only see products with:
"Issue title" = Unknown certification code[certification_code]. - Check your certification data for those products, and add a valid certification code
[certification_code]that is provided by the certification body.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.