How to fix: Product pause expires in less than 3 days

Do not set the product on pause for more than 2 weeks, remove the pause [pause] attribute to unpause the product

For one or more of your products, the pause that you have placed on the product to stop it from showing in Shopping ads is close to expiring. Products that are paused for more than 2 weeks will take longer to reactivate after the pause [pause] attribute is removed.

Note: Pauses set using the pause [pause] attribute are considered close when they are 2-3 days from expiration.

Instructions

Step 1: See the affected products

  1. Sign in to your Merchant Center account.
  2. Select Products on the navigation menu, then click Diagnostics.
  3. Click the Item issues tab to see current issues affecting your products.

To download a list (.csv) of all affected products for all issues:

  • Click the download button Download next to the filter button Download, beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

  • Find the issue under the “Issue” column, then click the download button Download at the end of the row.

To see a list of up to 50 products with this particular issue:

  • Find the issue under the “Issue” column, then click View examples in the “Affected items” column.

Step 2: Remove the pause [pause] attribute

  1. Filter the downloaded report so that you only see products with:
    “Issue title” = Product pause expires in less than 3 days
  2. Do not set the product on pause for more than 2 weeks, remove the pause [pause] attribute to unpause the product.

Step 3: Resubmit your product data

  1. After you’ve updated your product data, resubmit it using one of these methods:
  2. Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.

    Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.
Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
71525
false
false