How to fix: Product pause expired

Product was set on pause for more than 2 weeks, remove the pause [pause] attribute to unpause the product

For one or more of your products, the pause [pause] attribute you have placed on the product to prevent it from showing on certain Shopping destinations has expired. It will take longer to reactivate the product after removing the pause [pause] attribute.

Note: Pauses set using the pause [pause] attribute are considered expired if it's been more than 2 weeks since the date of the pause.

Instructions

Step 1: See the affected products

  1. Sign in to your Merchant Center account.
  2. Select Products on the navigation menu, then click Diagnostics.
  3. Click the Item issues tab to see current issues affecting your products.

To download a list (.csv) of all affected products for all issues:

  • Click the download button Download next to the filter button Download, beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

  • Find the issue under the “Issue” column, then click the download button Download at the end of the row.

To see a list of up to 50 products with this particular issue:

  • Find the issue under the “Issue” column, then click View examples in the “Affected items” column.

Step 2: Remove the pause [pause] attribute

  1. Filter the downloaded report so that you only see products with:
    “Issue title” = Product pause expired
  2. Remove the pause [pause] attribute to unpause the product.
    • After removing the pause [pause] attribute, it will take one or more days before your product starts showing again in Shopping ads.

Step 3: Resubmit your product data

  1. After you’ve updated your product data, resubmit it using one of these methods:
  2. Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.

    Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.
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