Delegate & collaborate on email

In Gmail, delegated accounts and shared inboxes are the same thing. Use them to grant people or groups (delegates) access to your Gmail account, resulting in an inbox with benefits such as:

  • Automatically sorting email with filters (rules)
  • Keeping a record of correspondence by archiving email
  • Tracking the status of email messages using labels
  • Showing or hiding the delegate’s name as the sender

Delegates can read, send, and delete your email messages. They can’t chat with anyone for you or change your Gmail password. When they send a message, their email address appears.

If you're using Gmail through your work, school, or other organization, you can grant the delegation to a group. This allows you to easily manage the delegation through the group membership.

Difference between these accounts or inboxes & Collaborative Inboxes

A Collaborative Inbox is a type of group you create in Google Groups.

  • Members can send messages, assign conversations to each other, and track conversations as tasks.
  • A Collaborative Inbox has an email address. People can send and receive Collaborative Inbox messages using email clients such as Gmail. For details, visit Send emails from a different address or alias.

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