הדף שביקשתם לא זמין בשלב זה בשפה שלכם. אפשר לבחור בשפה אחרת בחלק התחתון של הדף. לחלופין, באמצעות תכונת התרגום המובנית של Google Chrome תוכלו לתרגם מיד כל דף אינטרנט אל שפה לבחירתכם.

Resolve property matching issues

A property matching issue occurs when your property is “Not matched” because Google was unable to find a Google Maps location for your property’s listing. If you have a hotel property mismatch, follow the instructions below to resolve your property matching issues using the manual match tool.

Fix hotels with no matches

  1. Log in to your Hotel Center account.
  2. From the navigation menu, select Properties.
  3. Access the Data Issues tab to view hotels with critical issues that may prevent property matching or cause incorrect matches.
  4. Find the hotel you want to address and click Match under the “Match status” column to open the manual match tool.
  5. From the “Match hotel” window, paste the Google Maps URL of the hotel.
    • Note: The URL should link to a single property in Google Maps (not multiple properties).
  6. Review if the hotel name and address are correct, then click Submit.

Fix hotels with map overlap

Match property helps you resolve issues with hotels that overlap on the map.

To fix map overlap issues:

  1. Log in to your Hotel Center account.
  2. From the navigation menu, select Properties.
  3. Click Data issues or filter match status by “Not matched” and “Map overlap” to view hotels with critical issues that may prevent property matching.
  4. Find the hotel you want to address and click Fix under the “Fix match issues” column.
  5. In the “Match property” window, choose the correct hotel.
    • If none of the options are correct, you can choose to remove the current match and separately enter a valid Google Maps URL when you request to rematch the property. You’ll be able to preview the hotel name and address before submitting.
  6. Click Submit.

Fix hotels where manual match requests weren’t accepted

  1. Log in to your Hotel Center account.
  2. From the navigation menu, select Properties.
  3. Click Data issues and then filter “Manual fix status” by “Not accepted” to view hotels with match requests that weren’t accepted and the reasons why.
  4. Below are details on how to resolve your match depending on the specific reason.

Reasons why your property failed to match

Verifying your changes

After you've confirmed your changes, it can take up to 2 weeks for your changes to be applied by Google. You can check their status by accessing the “Recent changes” tab on the “Properties” page.

Remove property match

You can remove a property match that was previously made but contains data issues. After you remove a property match, you'll see the pending match status in your hotels list. If you mistakenly remove a property match, it has to be manually rematched which can take up to 14 days.

To remove a property match:

  1. Log in to your Hotel Center account.
  2. From the navigation menu, select Properties.
  3. Click Data issues to see hotels with critical issues that may prevent property matching.
  4. Find the hotel you want to address and click Unmatch under the “Match status” column.
  5. In the “Remove match” window, confirm the hotel that you want to unmatch.
  6. Click Submit.

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