For assistance with Fitbit health and fitness features on your Google Pixel Watch, including heart rate and heart health, exercise, and sleep, visit

Replace or file a warranty claim for Google Pixel Watch

Step 1: Troubleshoot the problem

If you experience issues with Google Pixel Watch, these can help you fix common issues:

Step 2: Replace your Pixel Watch

For issues you cannot fix or for lost or damaged watches or watch parts, check your watch warranty with the interactive warranty checker to see the options available for requesting a replacement.1

Check your Pixel Watch warranty
You must be signed into your Google account to use the interactive warranty checker.

  1. Find your Pixel Watch IMEI and serial numbers.
  2. Pick your support option:
    1. Preferred Care: If you purchased Preferred Care, you can make a claim by talking with us. Learn how to make a claim.
    2. Under warranty: If your Pixel Watch is under warranty and your claim is covered, you can get your Pixel Watch replaced by talking to us. Learn how to contact us.
    3. Out of warranty: If your Pixel Watch is out of warranty or your claim isn't covered, you may be able to purchase a replacement for your device at a discounted price (without the charging cable and the bands). Important: You will need to contact the Google Store for out-of-warranty claim support even if you bought your Pixel Watch at another retailer. Check the Hardware Warranty Center.
  3. Contact us for more information or to start the replacement process.

Tip: If you bought your product in a different country or region, check the warranty that came with your product. If we don't sell this product in your country or region, you may not be able to get online or phone support there.

1 Replacements not available at all times and in all areas and for the version of the Pixel Watch you previously purchased. Colors may vary and change over time. Not all colors are available in all areas.

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