Fix account and password issues for Pixel Watch

Forgot watch PIN or passcode

Important: When you factory reset your watch, all your apps, settings, and data are erased.

First, try the steps above to restart your Pixel Watch. If your device still won't pair with your phone, factory reset your watch to fix the issue.

A factory reset helps resolve multiple issues you may encounter in the Google Pixel Watch app, which include:

• "Can’t pair" or "Can’t find your watch" error message on the Pixel Watch app
• Forgotten PIN or passcode
• "Something went wrong" error message
• Frozen screen with the "G" logo

Step 1: Factory reset from the Pixel Watch or Pixel Watch app

From your Pixel Watch

1. Swipe down and tap Settings .
   You can alternatively press and hold the crown for 3 seconds.
2. Tap Settings Disconnect & reset Ok .

From the Pixel Watch app

1. On your phone, open the Pixel Watch app .
2. Tap System Reset and unpair watch.

Step 2: Try your phone settings if your watch won't Factory reset

1. Uninstall the Pixel Watch app .
2. Tap Settings Connected devices.
3. Forget any watch devices listed.
4. Restart the phone.
5. After the phone has restarted, make sure your watch and phone are near each other. Your phone should display the pairing screen so you can set up your watch again.

Step 3: Factory reset from Fastboot

Important: You can factory reset your watch from your phone or use the Fastboot reset method. Sign in with your most recent PIN or Google Account login when you re-pair your phone and watch after the factory reset. This will help you prevent others from using your device without permission.

If other steps don't work:

1. Press and hold the crown and the side button of your Pixel Watch for around 20 seconds.
   • You'll find a dark screen with the "G" logo or a colorful "G" logo on your watch.
   • If your watch is currently turned off, press and hold the crown for a few seconds to turn it on.
2. As soon as the watch displays the "G" logo, tap the upper-left and lower-right edges of the watch face screen at the same time. Your watch will enter Fastboot mode.
   
3. Press the side button next to the crown to scroll.
4. When "Recovery Mode" is highlighted, press the crown. You'll find the "No Command" message on the watch face.
5. Press and hold the crown and swipe up on your screen at the same time. A debug screen will appear on the watch face.
6. Swipe down until "Wipe Data or Factory Reset" is highlighted.
7. Swipe right to factory reset your watch and PIN.
8. Once your data is wiped, swipe right or press the crown when “Reboot system now” is highlighted.

Step 4: Hard reset your watch while connected to the charger

If your screen remains unresponsive after you perform the steps above, try to hard reset your watch while it’s connected to the charger.

If you've tried all of the steps above and your watch still hasn't reset, contact support.

Step 5: Reconnect your phone and watch

After you factory reset your watch, you can try to reconnect it to your phone. For the instructions, refer to Set up Google Pixel Watch.

Forgot Google account password

If you forgot your password or username, or you can't get verification codes, learn How to recover your Google Account or Gmail.

Change Google Accounts

Change the Google Account linked to your watch at any time:

1. On Google Pixel Watch, swipe down Tap Settings .
2. Tap Accounts & security.
3. Add or remove a Google Account linked to your watch.

Use a Google Workspace Account

• To use a Google Workspace Account on Pixel Watch, you must turn off Device Management.
• Learn how to manage these Google Workspace Account settings.

Use a Family Link account

Family Link will work with Google Pixel Watch, but at the moment Child Accounts under a Fitbit family account aren't supported. For kids, we recommend the Fitbit Ace 3 and Fitbit Ace LTE smartwatch.