Notification

For assistance with Fitbit health and fitness features on your Google Pixel Watch, including heart rate and heart health, exercise, and sleep, visit help.fitbit.com

Fix a blank, frozen, or error message on the Google Pixel Watch screen

How to Troubleshoot your Google Pixel Watch

If your Pixel Watch won’t turn on or becomes unresponsive, you may need to restart or reset your watch.

Important: Google Pixel Watch does not have a physical reset button. Do not insert any items, such as paper clips, into the mic hole on the side of the Pixel Watch as this can cause damage.

Blank, frozen, or unresponsive screen issues

A restart should resolve a frozen or blank watch face that won’t turn on or unresponsive touchscreen.

  1. On Google Pixel Watch, press and hold the crown for 3 seconds.
  2. Scroll down and tap Restart.
  3. If your watch screen is still unresponsive after taking these steps, perform a hard reset. Long press the crown and side button for about 20 seconds (may take longer) until the white "G" logo appears. The watch should restart and be usable again once the restart completes.

When your watch or app screen shows an error message or gets stuck on startup

A factory reset will help resolve multiple issues you may encounter in the Google Pixel Watch app, which include:

  • Timed out updates
  • Forgotten PIN or passcode
  • "Something went wrong" error message
  • Frozen on the screen with the "G" logo
Tip: After you reset your watch to factory settings, all apps, settings, and data on your watch are erased.

Step 1: Reset from the Pixel Watch or Pixel Watch app

You can reset from either the Google Pixel Watch app or your Google Pixel Watch.

Reset from your Google Pixel Watch

  1. On Google Pixel Watch, swipe down and then tap Settings .
  2. Tap System.
  3. Scroll down and tap Disconnect & reset and then Ok .

Important: If you’ve factory reset your Watch from your phone or used the Fastboot reset method, you’ll be required to sign in with your most recent PIN or Google account login when you re-pair your phone and Watch. This will Help prevent others from using your device without permission.

Reset from the Google Pixel Watch app

  1. On your phone, open the Google Pixel Watch app Google Pixel Watch.
  2. Tap System and then Reset and unpair watch.

Step 2: If you've tried the steps above and your watch is still not reset, you can reset through your phone settings

Reset from your phone settings

  1. Uninstall the Google Pixel Watch app Google Pixel Watch.
  2. Go to Settings and then Connected Devices and then forget any watch devices listed.
  3. Restart the phone.
  4. After the phone has restarted, make sure your Watch and phone are near each other. The pairing screen should appear on your phone so you can go through the pairing process again.

Step 3: Reset from Fastboot. This method should only be done after trying all other steps above.

This method should only be done if after trying all other steps above did not resolve the issue.

Important: If you’ve factory reset your Watch from your phone or used the Fastboot reset method, you’ll be required to sign in with your most recent PIN or Google account login when you re-pair your phone and Watch. This will Help prevent others from using your device without permission.

  1. Restart your Google Pixel Watch.
  2. Long press the crown and the side button of your Google Pixel Watch for around 20 seconds until it shows a dark screen with the white "G" logo.
    • If your watch is currently turned off, press the crown for a few seconds to turn it on.
  3. As soon as the watch shows the white "G" logo, tap the upper-left and lower-right edges of the watch face screen at the same time. The watch will go into "Fastboot" mode.
  4. Press the side button next to the crown to scroll down.
  5. When "Recovery Mode" is highlighted, press the crown. The message "No Command" will appear on the watch face.
  6. Press and hold the crown and swipe up on your screen at the same time. A debug screen will appear on the watch face.
  7. Swipe down until "Wipe Data/Factory Reset" is highlighted.
  8. Swipe right to reset your watch and PIN.
  9. Swipe right again to confirm.
  10. Reset from your phone settings.

If you've tried the steps above and your watch is still not reset, contact support.

Step 4: Reconnect your phone and watch

After you reset your watch, you'll want to reconnect your phone and watch by following the instructions to Set up Google Pixel Watch.

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