Change the card that you use

You can edit the credit card that you use for your Google One membership. To change how much you're paying, change your storage plan.

  1. On your computer, go to Google One.
  2. At the top, click Settings Settings.
  3. Click Change payment method.
  4. In Google Play, on the left, click My subscriptions.
  5. Next to 'Google One', click Manage.
  6. Next to 'Primary payment method', click Update.
  7. Select an option and follow the steps on the screen.

See purchases by family members

The family manager can see all the purchases made using the family payment method. Learn how to see your family's purchases.

The Google One plan manager can be a different person than your family manager. If so, the Google One plan manager can't see purchases made using the family payment method.

Fix issues with payments

Unauthorised charge

Report unauthorised charges.

If someone in your family made an unauthorised charge, you can limit what they can buy.

Can't get into your account

Sometimes, you need to verify your identity to finish transactions.

If you can't sign in to your Google Account, get help.

Declined, failed or incomplete transaction

If you’re having problems paying for Google products or you’re seeing an error message, learn how to fix payment issues.


If you can't see your issue, see more info about using a family payment method or visit the Google Pay Help Centre.

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