Change your card and fix payment issues

If you have issues with Google One payments, try these solutions. You can also update your Google One payment methods.

Change the card you use

You can edit the credit card you use for your Google One membership. If you want to change how much you pay, change your storage plan.

  1. On your computer, go to Google One.
  2. At the top, click Settings Settings.
  3. Click Change payment method.
  4. In Google Play, on the left, click My subscriptions.
  5. Next to "Google One," click Manage.
  6. Next to "Primary payment method," click Update.
  7. Select an option and follow the steps on the screen.

Get help buying a Google One subscription

If you had difficulty signing up for Google One for the first time, you can ask a Google Expert to help you.

Fix issues with payments

If you see errors when you make transactions, try the troubleshooting steps below.

Unauthorized charge

Learn how to report unauthorized charges.

If someone in your family made an unauthorized charge, you can also limit what they can buy.

Can't get into your account

Sometimes, you need to verify your identity to finish transactions.

If you can't sign in to your Google Account, get help.

Declined, failed, or incomplete transaction

If you’re having problems paying for Google products or you’re seeing an error message, learn how to fix payment issues.

If you don't see your issue above, learn more about how to use a family payment method. You can also visit the Google Pay Help Center.

See purchases by family members

The family manager can see all the purchases made using the family payment method. Learn how to see your family's purchases.

The Google One plan manager can be a different person than your family manager. If so, the Google One plan manager can't see purchases made using the family payment method.

Was this helpful?
How can we improve it?
Get More Storage.

More storage across Google Drive, Gmail and Google Photos for you and your family. Access to Google experts. Family sharing option. Expanded storage.

Clear search
Close search
Google apps
Main menu
Search Help Center