Update your Google One plan & troubleshoot upgrade issues

You can use Google One storage space for Google Drive, Gmail, and Google Photos. Check if Google One is available for your account.

Your account, , is missing recovery info. If you’re ever locked out of your account, a recovery email address can help you get back in. Learn more about account recovery for Google One members.

Your account, , has a recovery email set up. Make sure your recovery info is up to date, in case you get locked out and need to reset your password.Learn more about account recovery for Google One members.

Tip: If you pay for a Google One plan through Google Drive, Gmail or Google Photos, learn how to manage your membership in other apps.

Update your Google One membership

You can select a storage plan that has more or less storage space. You can also switch your storage plan to a monthly or annual subscription.

Change your Google One plan

If you signed up via the Play Store:

  1. On your Android phone or tablet, open the Google One app Google One.
  2. At the top, tap Menu  and then Settings .
  3. Tap Change membership plan.
  4. Select your new storage limit.
    • To add more storage: Select a plan under "Upgrade options."
    • To find smaller storage plans: Tap Downgrade options.
      • If there's no downgrade option, you're on the lowest plan.
  5. To confirm the new plan price, tap Agree.
  6. Select your payment method.
  7. Tap Subscribe.

Change your storage plan

If you sign up through the App Store

If you sign up for Google One through the App Store on an iPhone or iPad and later switch to an Android device: You can't adjust your membership or change your payment method in the app. To update your account and other info, use the App Store on another device.

Switch your payments to monthly or yearly

Google One members can choose either a monthly or yearly subscription. Yearly plans usually cost less overall.

Choose a payment plan

When you upgrade or downgrade a plan, you can also switch to monthly or yearly plans.

  1. On your Android phone or tablet, open the Google One app Google One.
  2. At the bottom, tap Storage and then More plans.
  3. Select a monthly or annual subscription.
  4. Confirm the new plan price and details, then tap Next.
  5. Select your payment method and tap Subscribe.

Cancel your Google One plan

If you don't want to pay for extra storage, you can end your Google One plan. When you cancel your plan, your Google Account still has 15 GB of personal storage at no charge. To get more storage space, you can rejoin Google One.

Learn how to cancel your Google One membership.

Use Google One with Workspace Individual

Your Workspace Individual plan comes with 1 TB of storage. You can buy more storage with Google One. Learn about Workspace Individual.

If you're a Google One plan member:
  • Your Google One plan storage is in addition to your Workspace Individual storage.
  • There's no change to your Google One membership or Family Plan and Membership Sharing.
  • You stay enrolled unless you choose to cancel. 

Issues with your storage space

Check your storage space

You can check your available storage from the Google One app.

  1. On your computer, go to one.google.com.
  2. On the left, click Storage.
  3. To check storage that each family member uses, next to "Family storage," click the Down arrow Down arrow.
Family members use too much shared storage

By default, family members can use any amount of the available storage. If a member uses too much storage, ask them to clear some of their storage.

If you don't want to share your storage with your family, learn how to stop sharing Google One.

Storage space doesn’t increase after upgrade

It may take up to 24 hours for your new storage to become available after you purchase a new storage plan.

If your storage is still incorrect after 24 hours, sign into your Google Account to check if your payment went through

If your payment went through, it’s been 24 hours since you upgraded, and your storage is still incorrect, try these troubleshooting steps.

If a charge is applied to your payment card, but you don’t find a payment reflected on your Google Account, check if you’re signed into multiple Google Accounts. If so, Google One may be purchased on a different account. You can cancel the purchase on that account and repurchase Google One on the desired account. Learn how to cancel purchases on Google One.

Available storage doesn't go up as much as expected

Tip: If you change your storage limit, it can take up to 24 hours for the changes to apply to your account.

A Google One membership replaces your current storage plan. The storage from your Google One membership becomes your new storage limit and isn't added on top of your existing storage.

If you got storage as part of a promotion, you keep the extra storage.

Learn more about how Google One works with existing storage.

Available storage doesn't increase after you delete files

Some files don't count against your storage space. Different products and files are stored differently and have varying file sizes.

Learn more about what files take up space.

Other issues

You can’t send or receive emails after the upgrade

If you change your storage limit, it can take up to 24 hours for the changes to apply to your account. In these 24 hours, messages you send or receive through Gmail can be affected. Try these troubleshooting steps:

  1. Sign out of your Google Account, then sign back in.
  2. Send a test email to yourself.
  3. If that doesn’t work:
    • Open an incognito window and log into your Gmail account. Then, try to send an email.
    • Use a different browser like Microsoft Edge or Firefox to open your Google Account. Try to send an email.

If you still can’t send messages, wait 24 hours and try again.

Learn what happens if you run out of space

All your files stay safe, but you can’t store anything new. For example:

  • Gmail: You can’t send or receive messages. Messages sent to you are returned to the sender.
  • Google Drive:
    • You can’t sync or upload new files.
    • Syncs stop between your computer's Google Drive folder and My Drive.
    • You can’t create new files in:
      • Google Docs
      • Sheets
      • Slides
      • Drawings
      • Forms
      • Jamboard
    • Until you reduce the amount of storage you use, no one can edit or copy your files.
  • Google Photos: You can’t back up any photos or videos. If you want to add more photos and videos, you can clean up Google storage space or buy more Google storage.

Clean up storage space

Learn how to manage space on Google Drive.

Manage subscriptions not purchased on the App Store

If you use the Google One website or another device to sign up for a plan instead of the App Store:

  • You can't change your Google One plan on your iPhone or iPad.

Tip: If you purchased via the Google One website, you can manage your plan on the web at Google One.

  1. At the top right, select Settings Settings and then Change membership plan.
  2. Choose your new storage limit. You can choose a monthly or yearly subscription.

If you have Google One on an Android device, you can change your membership plan in Settings.

If you want to manage your membership with the app on iPhone or iPad, you must buy a plan with an Apple subscription.

Step 1: Cancel your Google One plan

On your computer:

  1. Go to Google One.
  2. At the top right, select Settings Settings and then Cancel membership.
  3. Select Cancel.

Step 2: Buy a Google One plan with an Apple subscription

On your iPhone or iPad:

  1. Download the Google One app from the App store.
  2. Open the Google One app Google One.
  3. On the left, tap Menu Menu and then Membership plans.
  4. Select a Google One plan.
  5. After you pick your plan, in the App Store, confirm your new subscription.

Tip: You can also manage your payment method or manage your subscriptions with Google Play.

You can link your Apple account to only one Google Account

To make changes to your Google One membership plan on your iPhone or iPad, you must make those changes in the Google app used to purchase the plan.

  • Google One
  • Gmail
  • Google Drive
  • Google Photos

Learn how to manage your membership in other apps.

 

Related resources

Search
Clear search
Close search
Google apps
Main menu