If your phone, computer, or other Wi-Fi device won’t connect to your Google Nest Wifi or Google Wifi network, or it keeps getting cut off, here are some reasons why:
- Device has the wrong Wi-Fi password
- Some device settings are turned off
- Device is too far from the Wi-Fi or the signal is not strong enough
- Problems with your internet or Wi-Fi network
- Problems with the device itself
Update your password
Your device can't connect if your Wi-Fi password is wrong. This can happen if you type it incorrectly. It can also happen if someone changes the password.
Enter the correct network password on your device to fix this.
Check device settings
- Make sure that your device’s Wi-Fi is turned on. Also, confirm that airplane mode is turned off.
- You usually find Wi-Fi settings in your device’s Settings app. You can also swipe down from the top or up from the bottom of your screen.
- Ensure that you select your Google Nest Wifi or Google Wifi network.
- Confirm the device doesn't use a static IP address.
- A device using a static IP address is rare. The IP should be in the IP subnet range.
- Make sure your device is not paused in the Google Home app.
Improve signal coverage
- Keep your phone or tablet close to your router or point. It needs to be close enough to get a signal.
- Make sure your router and any Wifi points are on. The light on your Nest Wifi or Google Wifi should be lit.
- Run a mesh test to check your network's coverage.
- You may need to move your Wifi routers or points based on the mesh test. Learn where you can place your Wifi devices to improve coverage.
Improve internet speed
Slow internet makes your device run poorly. It also causes the connection to drop and reconnect a lot. Learn some simple ways to boost your internet speed.
Troubleshoot network issues
If none of your devices are working, your internet or network might have a problem. This is also true if many devices in one part of your home are not working. Learn how to fix Nest Wifi or Google Wifi network issues.
Get support from your device's manufacturer
If these tips don’t solve your problem, then the issue is likely with your device. You might need to restart it. Updating and resetting it could also help.
For more help, check the device company’s website. Look for information on connecting to Wi-Fi or changing Wi-Fi settings.
For Google Nest devices, check these articles:
- Nest thermostat Wi-Fi settings
- Connect Google Nest devices to a new Wi-Fi network
- Can't establish a Wi-Fi connection to my speaker or display
Tip: Some devices that use Wi-Fi work with Nest Wifi or Google Wifi. However, some don’t. Check if your device is compatible with Nest Wifi and Google Wifi.
Review network insights
Your Google Home Activity may contain Wi-Fi network insights. These insights can include issues that are in this article.
If your Nest Wifi or Google Wifi finds a problem, it shows a card in your Google Home Activity . It explains the problem and how to fix it.
If you received a related network insight, check below for more details:
Update Wi-Fi password for [device name or number of devices]
You get this message if your Nest Wifi or Google Wifi password changed in the last 7 days, and a device then failed to connect.
This means the device tried to connect at least 5 times in the last 2 minutes. It usually means your device is still using the old password and needs the new one to connect.
Fix: Change the password on that device to your current network password.Device or a number of devices couldn’t connect to Wi-Fi
You get this message if a device that was connected in the last 30 days is now missing from your Nest Wifi or Google Wifi network. This also means the device tried to connect at least 5 times in the last 2 minutes.
If the message doesn’t say which device it is, it could be an older device. It is trying to connect after being off the network for over 30 days. To help find the device that can't connect, you can check devices that connected in the last 30 days.
Fix: In both cases, your device is probably using the wrong password. Change the password on that device to your current network password.
Device has a poor network connection
You get this message if Nest Wifi or Google Wifi detects that a device on your network has a weak Wi-Fi signal and is having trouble staying connected. This means that the signal was weaker than -77 dBm (decibel-milliwatts) for most of the last two hours. This also means that the device got cut off from your network at least 3 times in the last 2 hours.
Fix: You might need to move your Wifi devices. Learn how to improve poor coverage.