Troubleshoot Seamless Setup devices

Note: If your Cync (C by GE) device doesn't appear during Seamless Setup, set up your device in the Cync (C by GE) app first. Then, follow the steps to connect other smart devices in the Google Home app.

1. Close the Google Home app.
2. Make sure that you have the latest version of the Google Home app .
3. Restart or unplug your smart device. Leave the device off for 10 seconds before turning it back on.
4. Open the Google Home app . Wait 15 seconds before you set up your device. This gives your device time to be recognised by the app.

Additional steps as needed

• Reboot your speaker or display.
• Factory reset your new smart device. Check your manufacturer’s website for instructions.
• Factory reset your speaker or display.

Most Wi-Fi routers allow devices on both the 2.4 GHz and 5 GHz networks to communicate with each other (bridging). However, if you experience problems, you may need to change your router’s settings or connect your devices to only the 2.4 GHz band to set up and use your smart device.

• Your router or wireless extender may prevent your smart devices from communicating with other devices on your network like your speaker or display. To fix this, you need to disable AP (access point) isolation (also known as 'Client isolation' or 'Guest mode') on your router. Refer to your router’s manual to learn how to disable AP isolation.

• If you still have trouble, try to set up or change your speaker or display to a 2.4 GHz Wi-Fi network. Then, connect the Wi-Fi on your phone to that same network and set up your smart device in the Google Home app.

Wi-Fi devices may ask you to scan a QR code during setup.

• Hold your phone about 12 cm away to scan. Learn more tips for scanning QR codes.
• If you’re unable to scan the QR code, tap Continue without scanning, then enter the code found on your device.

1. Make sure that the socket is receiving power. Check that your wall switch is on.
2. Turn the device off and on. The device can take up to a minute after receiving power to reconnect to the Google Nest or Home device.
3. Try the device in a different socket. If you have a light, also try it in a different lamp or socket.
4. If the above steps don’t work, you may need to factory reset your smart device and set up the device again.

1. Make sure that all your devices are turned on.
2. Factory reset each of your smart devices. Check your device manufacturer's website for instructions.
3. Remove the smart device(s) from the Google Home app.
   • A factory reset will not remove your devices from the Google Home app. You must do it separately.  

Reboot the speaker or display that you are using to set up your devices. Then, set up your smart devices again using the Google Home app.