Can't find Google Home device in Google Home app

If you don’t see your device during the the setup process, try these steps.

Initial checklist

First, make sure:

  1. You're using the most recent version of the Google Home appGoogle Home app.
  2. The Google Home device is plugged in and powered on.
    1. You can tell that Google Home, Google Home Mini, or Google Home Max is powered on and in setup mode when the white LED lights are blinking. The LED light on the back of Google Home will also blink white.
  3. You are in the same room as the Google Home device.
  4. If you're using an iOS device, turn on Bluetooth
    1. On the Home screen, tap Settings and then Bluetooth.

    2. Make sure the slider is On (toggled to the right and green).
    3. Close out of Settings and return to the Google Home app Google Home app.
  5. If you're using an Android device, turn on Location services.
    1. On your Android device, tap Settings .
    2. Tap Security & Location and then Location and then Use location and then return to Home screen.
    3. Tap Settings and then Apps & notifications and thenGoogle Home app Google Home app and then Permissions.
    4. Next to 'Location',  make sure the slider is On (toggled to the right and blue).

General troubleshooting

If you've checked off all of the steps above and you still can't find your Google Home device, try one of the steps below and then look for your device. If you still can't find it, move to the next step. 

Step 1. Reboot Google Home.

  1. Disconnect the power cable from Google Home. 
  2. Reconnect power cable back into Google Home.

Step 2. Force close and relaunch the Google Home appGoogle Home app,      

  1. From an iOS device                   
    1. Press the Home button two times quickly. You’ll see small previews of your recently used apps.      
    2. Select the app you want to close and swipe up towards the top of the screen.         
  2. From an Android device              
    1. Open your device's Settings app Settings app.
    2. Tap Apps & notifications and then the Google Home appGoogle Home app.
    3. Tap Force stop.

Step 3. Try to manually connect to the Google Home SSID from your phone or tablet’s Wi-Fi settings       

  1. Go to the Wi-Fi settings on your mobile device.
  2. Open the list of available WiFi networks and look for an available network with the name 'GoogleHomeXXXX' (where XXXX is a random number).              
    1. Note: If you previously set up your device and have not factory reset it since it got kicked off of the network,  look for the name of the Google Home device that you assigned to it in the list of available networks on your mobile device (i.e. Kitchen Home). 
    2. If you can successfully connect to the Google Home SSID in your WiFi settings,  open the Google Home app and try setting up the device.

Advanced Troubleshooting​

If you're still unable to find your Google Home device within the Devices section of the Google Home app, try the following,

  1. Try using another supported mobile device to set up the Google Home device.

  2. Move the Google Home device to a different location (i.e room). This will rule out any interference in the area which may be causing the SSID to not broadcast properly.

  3. Perform a factory reset.            
  4. Or your mobile device or tablet, turn Wi-Fi off and then back on. Reopen the Google Home app and try set up again.
 
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